StubHub U.S. and Canada Reviews 

24,551
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,516 reviews, reviewers had a great experience with this company. Customers consistently praised the smooth and easy purchasing process, highlighting the reliability of electronic ticket access and clear information provided. Many were delighted with securing genuine tickets and good seats, often at fair prices, which contributed to a positive overall user experience. However, some customers also noted that ticket delivery could be stressful due to late arrival, and many felt prices were often inflated. Additionally, a few reviewers experienced issues with parking passes not being delivered or unclear purchase confirmations and seat mapping.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, such as... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as great, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding great seats for an... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use for browsing,... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction due to issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, the only great thing was Natalie's help. She was professional and very reliable and helpful. Besides that Stubhub's app and website made it very difficult to communicate with anyone in per... See more

Rated 4 out of 5 stars

Good seats (4) in row 2/section D for AC/DC concert with optional Registix Reserve Club access purchased ($450/person). Was informed prior to purchase club access would be at 5:30. Arrived to find o... See more

Rated 5 out of 5 stars

Got tickets to BTS Paris day 1, since I was unlucky in presale and general sale. Honestly was so scared, but everything worked out fine. I chose instant download, so I don’t have to worry about waitin... See more

Rated 5 out of 5 stars

I thought the aftermarket prices were very fair at the time when I got the MLB 2026 ASG tickets. The website was clear on pricing and where the tickets were located at the venue. This was actually t... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

25K reviews

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Asks customers to review

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4.1

All reviews

(24,551)

10,082 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Some anxious moments

We were concerned about the tickets actually getting to us since they didn't get sent until the day before the show. We got them but tickets should be released to buyer at time of purchase, don't ya think??

18 July 2026
Unprompted review
Rated 4 out of 5 stars

Ticket purchase was flawless

Ticket purchase was flawless as was transfer to my Apple Wallet. My only complaint is that it would be nice if seat choices included above or below options rather than all in one row when buy several tickets together.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

StubHub Ease & Use

Secondary markets for tickets come with varying levels of pricing expectation, but the StubHub experience was flawless and even offered to help find paid parking.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Stubhub is absolutely terrible and I…

Stubhub is absolutely terrible and I would never recommend buying tickets from them.
1) I bought tickets and never recieved them.
2) They have a massively difficult and unnecessarily complicated communication system - not only for the delivery of your tickets, but if you have a problem with your tickets, trying to reach customer service is a total nightmare. My experience was that they are an incompetent company that you should beware of and avoid.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great concert

Great concert. One of the best bands around and was great to see them live. I grew up at Fillmore West so have tons of concerts I’ve been to. Many people only dream of. These guys were amazing. Great showmanship and music was stellar. Will definitely see them again.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

What an absolutely amazing experience

What an absolutely amazing experience, I would have never imagined that I could find club suite tickets on here, this was my first time in this venue, I was in town visiting as was my home team, got to see an amazing game, in an amazing stadium, in fantastic seats.

24 July 2026
Unprompted review

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