StubHub U.S. and Canada Reviews 

24,451
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 10,516 reviews, reviewers had a great experience with this company. Customers consistently praised the smooth and easy purchasing process, highlighting the reliability of electronic ticket access and clear information provided. Many were delighted with securing genuine tickets and good seats, often at fair prices, which contributed to a positive overall user experience. However, some customers also noted that ticket delivery could be stressful due to late arrival, and many felt prices were often inflated. Additionally, a few reviewers experienced issues with parking passes not being delivered or unclear purchase confirmations and seat mapping.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences, such as... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as great, easy, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding great seats for an... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of use for browsing,... See more

Service

People report ambiguous experiences with service, with many expressing dissatisfaction due to issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly, the only great thing was Natalie's help. She was professional and very reliable and helpful. Besides that Stubhub's app and website made it very difficult to communicate with anyone in per... See more

Rated 4 out of 5 stars

Good seats (4) in row 2/section D for AC/DC concert with optional Registix Reserve Club access purchased ($450/person). Was informed prior to purchase club access would be at 5:30. Arrived to find o... See more

Rated 5 out of 5 stars

Got tickets to BTS Paris day 1, since I was unlucky in presale and general sale. Honestly was so scared, but everything worked out fine. I chose instant download, so I don’t have to worry about waitin... See more

Rated 5 out of 5 stars

I thought the aftermarket prices were very fair at the time when I got the MLB 2026 ASG tickets. The website was clear on pricing and where the tickets were located at the venue. This was actually t... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(24,451)

10,767 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Night at the Blue Note

I absolutely enjoyed my time at Blue Note for the Saturday showing of Mojo Brooks. I understand the AC system has its challenges, so that’s something (when fixed) will help everyone feel more comfortable.

Staff was so nice, trying to maneuver in tight spaces (can’t imagine). The drinks were good, show was funny…it was a great experience. Mahalo!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Awesome time ,easy order.Had to add one more time able to buy another time with ease .Thank you ❤️
I can't afford much so this concert made my year

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I paid for admission for Jay-Z concert…and still no refund.

I paid for admission for Jay-Z concert on July 12th and was denied entry. That night, I arrived there at 7 pm and right around 8:30, they closed all doors to every gate at Yankee Stadium. After waiting well over 4 hours and still no movement, at around 11:30 we left. There was no communication offered at the gates by staff that the gates would re-open. This was a publicized event the following day that talk about how they tried to rush the doors as to the reason they shut all doors. The show didn't start until way past midnight and there were still thousands of people that still didn't gain admission to the venue. I reached out to Stubhub and was promised a resolution by July 23rd as it was escalated to supervisors. Its quite clear despite their 'Fan Protect' policy, that I will not get my response that I've been waiting for. Another representative has now told me that this case is indefinite and that I was provided misinformation about the July 23 deadline for any resolution. Having spent over $2k for these tickets, it seems that they have no intentions of refunding me my money despite providing proof that I was there with pictures of the fiasco and crowds stuck at the gates. I've learned other company like Seetgeek refunded their customer but Stubhub has still not returned any information for my refund. I would think twice before purchasing any tickets over $100 with Stubhub as they will make it difficult for you to return your money in case anything similar like my situation ever happens to you.

10 July 2026
Unprompted review
Rated 4 out of 5 stars

My first time purchasing from stubhub

My first time purchasing from stubhub. I was a bit skeptical since I’ve also never bought resell tickets before and there are just many people who’ve had bad experiences with stubhub. However, my first experience was great actually, the purchasing process was very easy, quick and I received my tickets in minutes (because I selected instant download tickets). They were valid tickets so I don’t regret purchasing them (I got to see bts in paris thanks to these tickets!), but the only downside in my opinion would be the extra fees you have to pay when purchasing. I actually didn’t expect the fees to be that high so I don’t know if I’d buy again from stubhub in the future.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great seats at a great price

Great seats at a great price. Ordered far in advance, so I was worried when I did not get my tickets right away. However, they came a couple days before the event and were loaded directly into my MLB Ballpark app and all went well.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I had multiple tickets listed and their…

I had multiple tickets listed and their system failed to send one of the tickets to the purchaser. Stub hub said they'd look into it and fix it. No call backs. Then charged me $250 for the error. So not only am I out of the sale money but I'm out added $ for their system error.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Lainey Wilson Concert

I purchased Lainey Wilson tickets for Paso Robles July 17th. The tickets were a bit pricey but we were right in the center stage area. This was our first time going to the fair for a concert. We enjoyed the experience. We will be coming back to this venue for future concerts.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great night at the SAP Center with Nate Bargatze

Actually all of the comedians leading up to Nate were great. Very different. The crowd work comedian did an absolute great job. We loved the following comedians. A great lead in to Nate. Then Nate was as expected. He’s great. Entertaining. Funny. Kept the audience engaged. We loved the experience. The facility was also great. Seating was tight on the floor. Hosts were awesome. Bartender rocked!

17 July 2026
Unprompted review
Rated 4 out of 5 stars

How long it took to receive my tickets

My only issue is that I ordered my tickets in February and I didn’t receive them till a few hours before the show on June 20th. I now know that this is normal, but I didn’t know that before and it was very stressful. The show was Amazing!!!

20 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look