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Store First Self Storage Reviews 869

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the ease of access, clear explanations, and the overall efficiency of their experience. The facilities are often described as clean, secure, and well-maintained, with many appreciating the availability of amenities like trolleys, lifts, and even free vans. Consumers also find the pricing to be very competitive, with good discount options and transparent costs. However, some customers were dissatisfied with unexpected price increases after initial promotional offers, feeling that these changes were not adequately explained or agreed upon. A few other people also felt that there were issues with pest control, specifically mentioning the presence of mice in their storage units.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the friendly,... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

User experience

Users describe positive interactions with the user experience, highlighting the straightforward process of... See more

Price

Consumers generally express satisfaction with the pricing. Many reviewers highlight the affordability,... See more

Based on these reviews

Rated 5 out of 5 stars

My experience of Store First at Kirkby in Ashfield/Mansfield was very positive. The units are exceptionally clean with good ventilation. Access was easy with a good selection of trolley's. The who... See more

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Rated 5 out of 5 stars

Really good storage facility. Great princes and excellent security. A variety of sizes of storage units available. The staff are really friendly and very helpful. Theres a lift so no stairs to get to... See more

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Rated 5 out of 5 stars

Great customer service, whenever I had any questions through email, I received responses within minutes of asking. Everything had clear instruction and was answered clearly. Would certainly recommend... See more

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Rated 5 out of 5 stars

Store First have been absolutely brilliant. Great decision to use them and frankly they helped make the moving process a bit easier for me. Never pushed for anything, no hidden extras, called me back... See more

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Rated 5 out of 5 stars

Customer care is at the heart at what they are good at. Ensuring that the site is clean, the units to hire are also clean and tidy. We have used storefirst for a number of years, Rightmove Rem... See more

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Rated 5 out of 5 stars

Rented the smallest sized unit for decluttered stuff when my house first went on the market. Very impressed with the whole set up. Easy access, clean and tidy, helpful friendly staff. Unfortunately... See more

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Rated 5 out of 5 stars

I originally spoke to Ross on phone to arrange lease. He was very informative and helpful. My initial visit was with Evan. He was clear and concise and a very pleasant young man. Both made the exp... See more

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Rated 5 out of 5 stars

I’m very happy with my experience I was moving house and needed to store some things until I got a shed. I was signed up by Leah who got me a fantastic deal for my needs. The process of using my... See more

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Rated 5 out of 5 stars

Easy check in and out. Swift support from professional staff who gave several options for my storage needs. Safe and secure storage with plenty of instruction on operational procedure during the day... See more

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Rated 5 out of 5 stars

The staff were very professional, they took time to walk us through everything and made sure we were fully informed. The unit was perfect for what we needed and with 12 weeks at 50%, this made it very... See more

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Rated 5 out of 5 stars

Very friendly and helpful team. I’ve used Store First many times and would highly recommend. Straight forward no hassle 100% trust worthy. All areas are spotlessly clean with 24 hour access . Great... See more

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Rated 5 out of 5 stars

I'm a repeat customer. I'm not joking, it is the best store facility by far in terms of cleanliness and facilities. My only complaint is that there isn't one in Leicester, sort it out Storefirs... See more

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Rated 5 out of 5 stars

Quick and easy and straight forward service. Everything fully explained by polite and professional staff member. Clean and tidy storage facility and great value for money.

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Rated 5 out of 5 stars

The team were friendly and welcoming and gave clear instructions about the use of the storage unit and facilities. They were very knowledgeable about the size of unit I would require. I found the exp... See more

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Rated 5 out of 5 stars

No pressure to pursue straight away which was good. Reasonable price. Very good and friendly advise. Van was available yo use free of charge. Very good secure and clean facilities. Excellent overa... See more

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Rated 5 out of 5 stars

Great service with straightforward explanation on the service provided. Easy access to the storage facility and with the added bonus of a free van for transportation of the heavy furniture. There's... See more

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Rated 5 out of 5 stars

Seamless experience with Store First Preston. Arranged a free pickup, they arrived at the agreed time and with an appropriately sized van. Signup process easy and facility is well secured. Highly reco... See more

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Rated 5 out of 5 stars

Was easy and flexible and nice clean storage units and reasonable price too and if u get done before ya month is up refund straight to bank brilliant would defo use again thank you sarah

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Rated 5 out of 5 stars

Store First Leeds have provided an excellent service, pricing is very clear and transparent, units are easily accessible 24/7 via a key fob and staff are always available to help during office hours,... See more

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Rated 1 out of 5 stars

Draw you in with cheap prices then you register and the price has changed and the it doubles to a ridiculous price per week! And the manager is so rude has a real attitude problem.

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Rated 4 out of 5 stars

All of the staff that have dealt with me have been, approachable, willing to help and always smiling. Would have given 5 stars but I’ve literally just used for 1 week and so far so good. Staff in... See more

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Rated 4 out of 5 stars

The staff are really good - polite, friendly and helpful. The location is great too. It's easy to get to but, if you are leaving that estate at peak time, it can be difficult to get onto the rou... See more

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Rated 4 out of 5 stars

I taken out a 3 month block booking at a special offers as the 3 month period coming to a end the prices was increased not to pleased about the price hike.

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Rated 4 out of 5 stars

Storage here is half the price compared to Glasgow, and everything operates smoothly. Plus, the team is excellent.

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Rated 1 out of 5 stars

There is was no explanation of price increases and you are forcing a price increase without discussion or agreement and so i will be moving my account elsewhere

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Rated 5 out of 5 stars

Really helpful from first phone call Helped me decide what size storage unit i would need and reserved without deposit on day of moving I didn't need to be there they sorted everything out with my re... See more

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Rated 5 out of 5 stars

All the staff at Store First are very knowledgeable and so friendly. The location of the facility is great being just off the A45 at the Rushden Lakes roundabout and there is no problem with par... See more

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Rated 5 out of 5 stars

An amazing find. From the start, Dan was friendly, open & obviously proud of the facilities on offer. The place is huge but is separated into differing all modern buildings. Parking is pl... See more

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Rated 5 out of 5 stars

Book early for a choice of the smaller sizes for student storage! Great sizes and easy access whenever you want. Staff were all super helpful. It was good the lock and insurance were included within t... See more

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Rated 5 out of 5 stars

The hole experience was made simple by the staff on duty,went through everything with me, was very clear about everything involved,they are a credit to your company, they were very helpful and had a g... See more

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Rated 5 out of 5 stars

Knowledgeable, helpful and friendly. Great customer service from first enquiry to moving day. Clean unit. Highly recommend the pick up service. Team are always happy to help.

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Rated 5 out of 5 stars

Very good company staff brilliant polite any questions there have the answers very good how quick u sign up etc and i like how it open 24 hours can go any time u want etc

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Rated 5 out of 5 stars

The unit and the area around the units are kept clean and tidy Staff are friendly and helpful there is access to hot drinks free of charge and 24 hour access would highly recommend

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Rated 5 out of 5 stars

Friendly helpful staff, quick no fuss storage rental at very good half price deals. Would recommend especially anyone moving house.

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Rated 1 out of 5 stars

The storage unit itself is very run down and old however that didn’t bother me too much as long as my belongings were safe. I turned up to my unit on Saturday 28th March, I first noted a vermin trap i... See more

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Rated 5 out of 5 stars

Excellent facility. Very friendly staff, very clean, 24hr access and even a lounge kitchen area. I would strongly recommend over other facilities. Tip top choice 👍🏼

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Rated 5 out of 5 stars

Excellent customer services and everything explained in great detail. Found me a ground floor storage until near the shutter door entrance and also provided the padlock

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Rated 5 out of 5 stars

Received a phone call today from the team at Storefirst regarding my payment that was due. Resolved the matter within 3 minutes after clarifying the new card details and confirming postcode on the c... See more

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Rated 5 out of 5 stars

My experience with Storefirst is very positive . The units are very clean, it's very secure and 24 hours if you need that. The staff are very polite and will go out of their way to help you. I defini... See more

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Rated 5 out of 5 stars

Great service always willing to help -the 24/7 access is just a game changer . Would recommend anyone to go with this company . Great value for money

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Rated 5 out of 5 stars

great to get half price storage for 12 week the unit are so clean and a good size the only thing they are so cold but other than that would totally recommend

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Rated 5 out of 5 stars

First time using Store First Linwood. Exceptional staff, service, facility and experience from start to finish. I would not hesitate to use this company again or to recommend them for a... See more

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Rated 5 out of 5 stars

Lovely staff and easy way of self storing made life easier and quicker And at peace of mind knowing my stuff is safe and very clean would definitely use this storage place again if needed

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Rated 5 out of 5 stars

I recently used Store First Trafford Park for two months during a renovation. They’re based two minutes from the M60/Trafford Centre so easily accessible. Absolutely brilliant service from start to fi... See more

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Rated 5 out of 5 stars

Wonderful helpful and friendly staff! I have spoken to all 3 on the reception and everyone has been so helpful. I would highly recommend this place, it’s bright and clean and great for storage!... See more

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Rated 5 out of 5 stars

Account set up was quick and the atmosphere felt relaxed and staff were friendly and helpful. Storage areas were well maintained and secure.

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Rated 5 out of 5 stars

Outstanding place, very clea, dry, secure and affordable. Chris and team truly do a fabulous job in looking after the place. I would recommend to everyone!

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Rated 5 out of 5 stars

Fantastic service. Really helpful staff who explained everything. Very friendly and made us feel at ease Highly recommended.

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Rated 5 out of 5 stars

The team in Mansfield were really helpful, polite and professional. The company offerers great storage at really good prices. Accessable 24/7. Definitely 5 star review. Thanks.

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Rated 5 out of 5 stars

Extremely helpful, I’ve never used any storage before, but it all went very smoothly, many thanks to the Burnley team.

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Rated 5 out of 5 stars

From my first enquiry to me renting a unit, everyone was so helpful and friendly, showed around the the building and advised and shown the different sizes of units and when renting I was taken through... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, considerate and efficient. Made the whole experience seamless and quick

9 March 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for your kind words! We’re delighted our Glasgow staff were helpful, considerate, and efficient, making your experience seamless and quick. We appreciate your feedback - thanks again for choosing Store First!

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team. I’ve used Store First many times and would highly recommend. Straight forward no hassle 100% trust worthy. All areas are spotlessly clean with 24 hour access .
Great prices with good discount options to help save money. Burnley’s team have excellent customers service.
Thank you 👍🏼

28 March 2026
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Reply from Store First Self Storage

Thank you for your glowing review! We’re proud that our Burnley team’s friendly, helpful service and spotless facilities have earned your trust time and again. It’s great to hear you appreciate our straightforward process, 24-hour access, and value-packed pricing. Your recommendation means a lot—thank you!

Rated 5 out of 5 stars

Fantastic friendly staff ,nothing is…

Fantastic friendly staff ,nothing is too much trouble

11 March 2026
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Reply from Store First Self Storage

Thank you for your wonderful feedback! We’re thrilled to hear our staff were friendly and went the extra mile to help you. We’re always here to make things easy for you! Thanks again for choosing Store First Blackburn.

Rated 5 out of 5 stars

A +++

Excellent, friendly service and great value for money prices.

27 March 2026
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Reply from Store First Self Storage

Thank you for the 5 star rating for our St. Helens storage - we're thrilled to know you've received excellent service and found us great value for money! Thank you for choosing Store First.

Rated 5 out of 5 stars

The whole process was made so easy and…

The whole process was made so easy and the facilities are excellent

26 March 2026
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Reply from Store First Self Storage

Thank you for the great review for our Leeds storage - we're pleased to know the team made the process so easy for you and you have found the facilities to be excellent! Thanks again for choosing Store First.

Rated 5 out of 5 stars

Ten out of Ten for service

The service team were friendly and helpful and the process was smooth and efficient.

8 March 2026
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Reply from Store First Self Storage

Thank you for the perfect score! We’re delighted our storage team was friendly, helpful, and made the process smooth and efficient for you. Thank you for being a valued Store First customer!

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, took me to see the unit to ensure it was tne correct size. Would definitely recommend

27 March 2026
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Reply from Store First Self Storage

Thank you for your great feedback! We’re glad our Burnley team was helpful and took the time to show you the right unit size. Your recommendation means a lot - thanks again for choosing Store First!

Rated 5 out of 5 stars

Easy check in and out

Easy check in and out. Swift support from professional staff who gave several options for my storage needs. Safe and secure storage with plenty of instruction on operational procedure during the day and at night.
Would use again. Thank you.

1 March 2026
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Reply from Store First Self Storage

Thank you for your detailed and positive feedback! We’re glad the check-in and check-out process was easy and that our professional staff provided helpful options for your storage needs. It’s great to hear you felt safe and well-informed about our procedures. We look forward to welcoming you back anytime—thank you!

Rated 5 out of 5 stars

Renting second unit now

Renting second unit now
Great service, 24 hour access
Very helpful staff, Thank you Cris !
Store first Northampton

26 March 2026
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Reply from Store First Self Storage

Thank you for choosing us again and for your wonderful review! We’re delighted you’re happy with the great service, 24-hour access, and helpful staff at Rushden. Chris will be thrilled to hear your kind words. Thanks again for choosing Store First.

Rated 5 out of 5 stars

Great customer service & prices.

Great customer service & prices.

25 March 2026
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Reply from Store First Self Storage

Thank you for your positive feedback! We’re pleased to hear you experienced great customer service and competitive prices at our St Helens location. Thanks again for choosing Store First!

Rated 5 out of 5 stars

Great service

Great service, friendly staff and good value

24 March 2026
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Reply from Store First Self Storage

Thank you for your kind words! We’re glad you enjoyed great service, friendly staff, and good value at our Leeds location. We appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Very pleasant and helpful staff

Very pleasant and helpful staff, excellent pricing, easy access to units, so all good !

25 March 2026
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Reply from Store First Self Storage

Thank you for your fantastic feedback! We’re thrilled to hear our Ellesmere Port team was pleasant and helpful, and that you found our pricing excellent and access easy. It’s great to know everything was all good for you!

Rated 5 out of 5 stars

The staff were friendly got everything…

The staff were friendly got everything done in 5 minates etc showed the looker eyc was happy with it really good and u go any time etc

25 March 2026
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Reply from Store First Self Storage

Thank you for your great review! We’re glad our friendly staff made the process quick and easy, and that you’re happy with the locker. It’s wonderful to hear you appreciate the flexible access too.

Rated 5 out of 5 stars

Every thing went very smoothly

Every thing went very smoothly , lovely pleasant staff ☺️

24 March 2026
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Reply from Store First Self Storage

Thank you for your lovely feedback! We’re so pleased everything went smoothly and that our Rushden staff made a positive impression. Thanks again for choosing Store First!

Rated 5 out of 5 stars

The process from the start to finish…

The process from the start to finish was easy and all staff friendly with straightforward advice.

24 March 2026
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Reply from Store First Self Storage

Thank you for sharing your positive experience! We’re glad the entire process was easy and that our friendly staff could provide clear, straightforward advice. We appreciate your feedback and look forward to assisting you again!

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, great experience.

24 March 2026
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Reply from Store First Self Storage

Thank you for your kind words for our Brierfield storage! We’re delighted to hear you had a great experience and found our staff really helpful. Thank you for choosing Store First.

Rated 5 out of 5 stars

I'm a repeat customer

I'm a repeat customer. I'm not joking, it is the best store facility by far in terms of cleanliness and facilities. My only complaint is that there isn't one in Leicester, sort it out Storefirst.

The staff are so cheerful (obviously being paid too much).

In the sea of bad service that we are used to these days they are a stand out example of how it should be done. Well done Chris and the crew, you must be fed up of me by now but it's highly likely that I'll be back. Sorry.

23 March 2026
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Reply from Store First Self Storage

Thank you for being a loyal customer and for your fantastic review! We’re overjoyed to hear you consider us the best in cleanliness and facilities—that means the world to us. We can only apologise that we don't have a store in Leicester currently!

Chris and the team will be thrilled by your kind words. We’re proud to stand out by delivering service that truly cares.

We could never be fed up with you! Always happy to welcome you back whenever you need us. Thanks again for your wonderful support and sense of humour!

Rated 5 out of 5 stars

absolutely brilliant

absolutely brilliant, very handy and worked perfect for when my house was ready. excellent and really helpful

20 February 2026
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Reply from Store First Self Storage

Thank you for your fantastic feedback! We’re thrilled to hear our service was perfect and handy for your move. It’s wonderful to know you found us excellent and really helpful during such an important time. Thank you for being a valued Store First customer.

Rated 5 out of 5 stars

friendly staff

staff very friendly and helpful

22 March 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars for our St. Helens self storage! We're thrilled the team have been friendly and helpful during your time at Store First. Thanks again for choosing us!

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