So organised!! We made an appt in the summer hols online for the Epsom which was really easy. When we turned up on the day, they had a set of staff on the door with a clipboard, and were assigning st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more
Company replied
I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more
Company replied
The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more
Company replied
Company details
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Contact info
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, United Kingdom
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All staff very friendly welcome
All staff very friendly welcome. Store very clean and well layed out. Service very easy and effective, one item not available and staff explained the order system and the wait time. Our sales assistant was Isla and she went above and beyond.
19 August 2026
Unprompted review
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Items were not available
Items were not available, offered a different size not the size i really require.
6 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Cheaper than other uniform shops.
Cheaper than other uniform shops.
Fast correspondence, kept me updated on stork, via email . Polite efficient staff in shop.
5 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Great service experience
Nice and simple ordering website. Easy to order and the delivery was quick
30 July 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Very good quality uniform also very…
Very good quality uniform also very fast delivery. Accurate size.
6 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Quick online service and easy to use
Ordered online and got a message within a couple of hours saying my order was ready for collection. The website was easy to navigate.
6 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Easy to order and delivered almost…
Easy to order and delivered almost straight away. Website was easy to navigate and school uniform was easy to find. Thanks for a straight forward purchase.
6 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Fast delivery and great service
3 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
So efficient!!
So organised!! We made an appt in the summer hols online for the Epsom which was really easy. When we turned up on the day, they had a set of staff on the door with a clipboard, and were assigning staff to customers. The girl we were assigned to was really knowledgable and efficient. She had a checklist for our visit which she went through methodically to ensure we had everything we needed and was clear about where to buy other non branded / optional items at the best price. She was able to tell, just by looking at my daughter, what size would fit in all the items on her checklist (and she was right every time!) and we were in and out in 30 mins!
5 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Wrong items sent and product consistency issues
Wrong items sent, big difference in two tops apparently the same item one 9-10 and the other 11-12. Seems there are issues with consistency and sending the correct items. Very disappointed.
13 August 2026
Unprompted review
Reply from Stevensons
I am sorry to hear this. Please contact our customer service team who will be happy to rectify this issue for you. They can be contacted via email - customerservices@stevensons.co.uk
We look forward to hearing from you.
Kind regards,
Stevensons
Great service and quick to refund due…
Great service and quick to refund due to ordering the wrong size
4 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Professional and efficient team!
4 August 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Excellent services
Excellent services, from booking, appointment to ordering and delivery.
31 July 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.