Stevensons Reviews 

2,873
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and patient approach, making interactions pleasant and stress-free. The ordering process is frequently described as easy and straightforward, with many appreciating the fast delivery and convenient collection options. However, some customers also noted significant issues with product sizing, finding it inconsistent and confusing across different items or designs. This often led to difficulties in finding the right fit and necessitated returns. A few other people also felt that some products, despite being expensive, did not offer good value or durability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing, with some praising the great quality... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and swift.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,873)

822 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Dip

⭐⭐⭐⭐⭐ Excellent service from Dip

We had a school uniform fitting appointment for our daughter on Monday 27 July, and we would like to say a huge thank you to Dip for the excellent service we received.

From the moment we arrived, Dip was extremely friendly, welcoming and helpful. She took the time to assist us throughout the fitting, made sure we had everything we needed, and most importantly made our daughter feel comfortable and at ease throughout the whole experience.

Nothing felt rushed, and Dip’s friendly and patient approach made what could have been quite a stressful experience into a very pleasant and enjoyable one.

Thank you again, Dip, for your kindness, patience and excellent customer service. It was very much appreciated.

We would have absolutely no hesitation in purchasing from Stevensons again, whether in store or online, whenever we need anything in the future.

Highly recommended! ⭐⭐⭐⭐⭐

27 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

First visit

This was our first time at stevensons,Epsom,for our daughters high school uniform.We made an appointment and was seen on time.Emma assisted us and was very polite and helpful. She never rushed us and offered us advice on different sizes.It all made for a great experience for our daughter getting her new uniform.Thanks again Emma.

28 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Rebecca at southbourne was great

Rebecca at southbourne was great , helpful, patient and knew her stuff .
Thank you for great service

28 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Helpful and efficient

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited.

We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpful and efficient without putting pressure on us to rush. We had a ln excellent experience thanks to Betsy.

28 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service!

Excellent service. We are especially grateful to Ash, who was super helpful, answering our multiple questions about high school life! We were super surprised to learn it was her first day working there and wanted to say a big thank you.

Both Ash and Abigail were really helpful and provided an excellent service. Many thanks!

18 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Stevensons - great school outfitters

Stevensons have an easy to navigate website which makes it easy to locate the products you need and order them.

Their free postage on orders is a good oferring.

20 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great service from the Croydon team

Great service from Deane in helping my family with their uniform shopping today. Deane was very helpful and patient in helping us pick the right items in the correct sizes for my family. From the time you enter the store the Stevenson team are on hand to guide you through the shop and offer helpful tips. At the till they checked I had the right items and sizes as I was shopping for two. Thank you for making it a good shopping experience.

28 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 3 out of 5 stars

I spent over £240 on school uniforms

I spent over £240 on school uniforms, but my free postage code wasn't working. I contacted customer service for help and was told that the code had expired and that they wouldn't provide an alternative. Considering the size of my order, I found this to be very disappointing. A small gesture, such as honouring the free postage or offering a replacement code, would have gone a long way. Unfortunately, this experience left me feeling that the level of customer care was poor.

21 July 2026
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Reply from Stevensons

Thank you for leaving a review, and I am sorry to hear of your disappointment.

Free shipping codes are offered after pop-up shops and will usually last for 1 week after the event. The expiration dates will be provided at the event, and thereafter, normal shipping costs are charged.

I apologise for any disappointment.

Stevensons

Rated 5 out of 5 stars

Branded uniform

Pip and Summer helped fit blazers and sportswear for my two children today. They were friendly, considerate and efficient.

28 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 1 out of 5 stars

Do not stock the right sizes for sports…

Do not stock the right sizes for sports socks for 7 year old girls. The packet shows they are made in XS size but they refuse to stock it. Very unhelpful customer service. Complained to school who have actioned with management

16 July 2026
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Reply from Stevensons

Thank you so much for the time taken in leaving your review. We appreciate your feedback and would like to offer further clarity.

Our size range, stocked as standard, is based on historical sales, where demand is seen, along with a buffer based on sizes associated with the student demographic. Our account management team closely monitor all sales and requests to review demand, and where demand is seen, the size range would be expanded.

I can see that your feedback has been passed to the relevant team for review.

Kind regards,
Stevensons

Rated 4 out of 5 stars

Good service but pricey

Good service. The products are especially pricey for what they are though.

20 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

great service

our sales assistant courtney was very polite and helpful.She was very quick at dealing with our requests

27 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

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