With using a years Staysure World Travel it opened up a bigger choice of where I could visit and in doing so I have seen more of the world in that year. Because of age it was a bit costly but it di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Staysure for my travel insurance for a number of years and I find the price competitive. I take out a couples policy for the year, which covers both of us travelling together or individ... See more
The member of staff I contacted about my quote was a very nice guy. It was treated as a professional call. However, I was able to relax fully whilst I provided and confirmed my medical status for... See more
I have a medical condition which causes me no problems and I take no tablets but getting Travel Insurance is difficult. However, Staysure insured me for the year at a reasonable price. When renewal ca... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
Visit Website
Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
546K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy system to navigate
Quick and easy system to navigate. Cover for pre- existing medical conditions excellent.
17 August 2026
Great service
Great helpful service from Sarah when I called to sort out out travel insurance. Guided me through with ease. We have been with Staysure for a few years now and would definitely recommend them.
23 August 2026
Staysure you can trust
Good service from representative and good price will return again
17 August 2026
All normal and efficient
17 August 2026
Good assistant taking our call
24 August 2026
I found your representative efficient…
I found your representative efficient and helpful.
The final premium I paid was acceptable but quite expensive.
I did not anticipate an adjustment for recent knee replacement when I have made a good recovery but that is the nature of underwriting.
May be you should consider height and weight when considering and also if the operation was robot assisted giving greater accuracy and speedier recovery?
20 August 2026
Quick and pleasant person I spoke to
17 August 2026
Straightforward and thorough service
Straightforward and thorough service. Staff dealt with my requirements well.
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
To be honest, rip off renewal price.
To be honest, I was not happy that the premium had gone up by 31% without any changes..!
Do your homework and shop around if you are renewing.
Unfortunately I’m dealing with family issues which involves caring for elderly parents, so didn’t find the time to shop around. But, next year I won’t be renewing at this rip off rate.
23 August 2026
Reply from Staysure Travel Insurance
We appreciate you taking the time to leave a review. Please be assured that we take your feedback seriously and will use it to improve our products and services. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
I filled out the online form and it was…
I filled out the online form and it was all sorted that day.
Rob.
16 August 2026
They alSerious illness coverways give me the cover i need.
They always give me the cover i need.
10 August 2026
Was given advice & general support with…
Was given advice & general support with talking through the different insurance covers. In the end it was me who. Made final decision
20 August 2026
Very easy and quick to get a quote, competitive price
Started the quote online but then I needed to ask about one of the medical questions and so rang the helpline. The lady was extremely helpful and solved my query quickly. We then went on to complete the quotation online (always nice to talk to a person rather than the computer !) and I am once again a very happy customer to be insured for my travels with Staysure at a very competitive price.
22 August 2026
Policy renewed…
Zahan excellent communication whilst speaking with me re staying with Stay Sure for annual insurance.
23 August 2026
Never had any problems but if I did I…
Never had any problems but if I did I know we would get dealt with
2 August 2026
Three attempts to get a copy of my…
Three attempts to get a copy of my documents emailed and despite a reply saying it has been "resent " and check in 24 hours, still nothing.
Not reassuring at all
21 August 2026
Reply from Staysure Travel Insurance
Dear James,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.
I am sorry to hear that you never received a copy of your policy. I have now resent the policy and have also requested a copy be posted to you by first class post.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
When my husband evensurly got through…
When my husband evensurly got through it was very good.
23 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.