Renewed my camper insurance today Amber was very good at her job and made my renewal very easy ,after comparing a few other companys i had no need to move as staveleyhead were very competitive on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.
Contact info
Church Street, CH5 4AS, Connah's Quay, United Kingdom
- www.staveleyhead.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful, friendly and professional
Very helpful, friendly. professional and knowledgeable. Obtained everything I needed.
Harvie Was great
Harvie Was great and arranged a good discount for me
Advisor Harvie was outstanding
Advisor Harvie was outstanding, really helpful, nothing was too much trouble.
Clear communication
Clear communication. easy to deal with.
Unfortunatelt price increas was not acceptable.
Amber was really nice and understanding…
Amber was really nice and understanding and very helpful and did everything she could to help me
Absolutely shocking
Absolutely shocking, they get you to jump through hoops for proof of address and ncb etc etc then reject it. Then when you try and cancel the policy because you’ve had enough they want £75 admin fee for a policy that hasn’t even started yet

Reply from Staveley Head
Amber was friendly
Amber was friendly, efficient and knowledgable. Very clear and easy discussions and decent renewal price too.
Really good service from Amber
Really good service from Amber. Thorough, but really informative throughout and very pleasant. I would highly recommend Amber to get you the best price without being pushy.
Received renewal notice for Campervan…
Received renewal notice for Campervan today.. 40% increase on last year £389 to £981.
Stuck with them after a painful experience setting up the policy last year, demanding endless documents, arguing over no claims, additional charges to keep the policy live. And almost £40 to alter a private reg which is the press of a button for most insurers but not this company.
Avoid and pay a bit more elsewhere.
Appreciate the reply but trying to justify your are still correct when all the other reviewer say the same or have had poor experience isn’t going to change the customers perception.

Reply from Staveley Head
Excellent customer service and…
Excellent customer service and professionalism-Adrian Hodgkins very efficient and helpful
Returning customer …outstanding service highly recommended
Kind Regards
Steve Caldwell
Harvie was absolutely amazing with my…
Harvie was absolutely amazing with my quote and very informative was a great pleasure
Renewed Motorhome insurance today
Renewed Motorhome insurance today and the whole process was made very easy by the Staveley Head rep, Harvie, Nothing was a problem and he gave great info on my policy renewal. His whole attitude was what you would expect from a top company rep.
What a broker should really be like
These people really do the job that a broker should do. They make it easy, and they give me confidence in the product that I bought through them.
Very thorough and comprehensive and…
Very thorough and comprehensive and seemed as they were very interested in my circumstances and requirements
good cover good price
Everything as had a price hike to do with insurance. staveley head was really help full in getting me the right cover for the right price.
a big 10 out of 10 for Amber
already recommended
I have been with Staveley head for 3…
I have been with Staveley head for 3 years now and I just renewed for a 4th.Thank you Amber Taylor,you was very professional and a real pleasure to talk to .She worked very hard to save me money and got me an amazing deal.well done Amber.see you next year.
Amber Taylor must be one of your best…Grumpy Customer
Amber Taylor must be one of your best sales agents, I was very grumpy as I just finished work and wanted go bed. She was very clear and understanding and appreciated how I was feeling . Plus still tried to get me best price , so sorry how grumpy I was , Regards a very satisfied customer
Excellent service from Amber
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







