visionvehicles.co.uk Reviews 265

Lovely guy Chris dropped off our hire car and collected our damaged vehicle. From the outset Vision have been really supportive and patient (boomer downloading documents needed help), the accident was... See more

First class service . I am extremely impressed with Vision vehicles . Their communication and support has been exceptional . The gentleman who delivered the actual hire car was so nice . I think his n... See more

Helpful and courteous at all stages. Prompt and stayed in touch, keeping me aware of the processes stage by stage. Just one little point - maybe some easy to follow, hard copy instructions about basi... See more

All members of the Vision team were extremely pleasant, patient and sympathetic. Small hiccup communicating by email because of wrong address but once that was established everything went smoothly. R... See more

Vision Vehicles made the whole process of getting a hire car after my accident incredibly smooth and stress-free. They sorted everything quickly and were a huge help with all the paperwork and helped... See more

Our hire car was delivered on time by Vision and our damaged car collected in a timely manner, Neil was very professional and took us through all the paperwork and details about the loan car & made su... See more

Incredible service from Vision vehicles today, car was delivered promptly and very good service throughout, delivery driver walked me through the vehicle and showed me everything. From having my crash... See more

From the outset, the process was although fairly complicated, explained in such a way as to make it feel simple. Special mention for Robert French the advisor who helped me through everything. After... See more

From the first call to the delivery of the hired car simple, clarification professional customer service. Gary the driver that dropped the car was fantastic smiley went through everything if me grea... See more

The team at vision assisted me through my case with ease, they helped with any problems and made sure the situation was handled smoothly. Vision had offered to collect my car and replace with a tempor... See more

Professional and swift service through phone and email, with all documents and procedures. Just received delivery of courtesy car. Driver was the nicest , warmest and the most professional gentleman.... See more

Had an accident on the 5/10/25 which was a Sunday evening spoke to vision Monday and had my courtesy car delivered Tuesday morning at 8am. The team were kind sympathetic and understood the anxiety and... See more

Over 3 weeks since my no fault accident, and still awaiting any update. Despite daily emails, no-one provides this information, apparently still waiting for the damage to my car to be assessed, despit... See more

Such supportive staff who made everything so easy. Georgia helped me sign the documentation talking me through it as I was over complicating things! Very patient, kind and helpful. Everyone I’ve had... See more

Was referred to Vision by my insurance company yesterday. Sent a covering description of the accident and some still shots from my dashcams. Then some clipped down edits from front and back... See more

Everyone at Vision was great and really helpful, got my courtesy car sorted very quickly and was a similar model to my own, they explained everything thoroughly and made sure everything was right for... See more

Efficient, clear communication. Provided a car that was equivalent to mine; delivery driver called to say when he would arrive; thorough in inspection of both vehicles. From arrangement to the collect... See more

The lady I spoke to on the phone was absolutely beyond fantastic.The photos I had sent about the accident couldn’t be opened , but the lady I spoke to calmly guided me through the steps I needed to fo... See more

Brilliant service from start to finish. Whole process friendly and straightforward with people available to talk to and online systems all marrying up. Delivery taken at exact time predicted and helpf... See more

After a stressful crash - Visions emails and contact and speed of picking up our car and delivering the courtesy car happened within 24hrs of our accident. The gentleman who delivered was kind, knowl... See more

The man explained everything very clearly when he dropped my hire car off. Michelle has been great & very understanding & gone the extra mile to get me a car I would feel comfortable driving since my... See more

Absolutely first rate service . Had a crash at 8:30 in the morning and had a courtesy car on the drive same day at 3pm . The guys who dropped it off and took my car were friendly , professional and to... See more

The service has been great. Quick and easy with great communications. Shane, the delivery driver was very polite and contacted us upon leaving the Leeds depot and he arrived 10 minutes ahead of expect... See more

Vision vehicles made a very stressful time after my car accident very smooth! I had my accident and a new car was delivered the following morning. Everything was so easy and straight forward to sort a... See more

Delivery was on time, good communication from driver before arrival. He was very pleasant, professional and friendly. Spent time going through how the car works and how to get in touch if any issues... See more

The entire process was quick and effortless. Leah provided a thorough explanation of the requirements, followed by a helpful follow-up email. I returned the documents but forgot to sign the car hire... See more

Having your car damaged is not a pleasant experience, but the team have eased the worry taking care of everything with speed and efficiency. With the likelihood that this will be a long and drawn out... See more

Vision contacted me immediately to support my claim. They explained the whole process and checked in I was ok! The service was very quick and clear and everyone i dealt with was so friendly. The guy... See more

Driver was very thorough, explained everything very well. Very nice man. I would also like to thank the whole team who dealt with my claim for their patience, kindness understanding and professionali... See more

I had a non-fault car accident, and Vision Vehicles handled my case. The third-party insurer agreed to pay £7,500 as part of the compensation, but this was not the full amount I am entitled to.... See more

Very prompt service. The delivery driver was very attentive and walked around the car with me where we spotted several other slight chips et cetera. Would thoroughly recommend this company.

The guy who dropped it off was lovely, rang ahead to tell me what time to expect him and then arrived early which was even better. I asked him to park the car in the drive at the back of the property... See more

I dealt with Jeoff, as a vehicle removal driver today. He was very thorough, professional, on time and did the job to the best standards. Rick was brilliant in handling my claim, he’s very understandi... See more

A well organised company from start to finish everybody we spoke with was very polite and understood what we required nothing was too much. Collection of our damaged vehicle and the delivery of the... See more

Vision were instructed by my insurers to handle the no-fault claim. Shortly before hearing from Vision, the third party insurance company called me to admit fault and asked me to deal d... See more

My insurance company put me through to vision after my accident.All the staff i spoke with were very helpfull Jeff who delivered the hire car was a lovely gentleman very helpfull i could not ask for a... See more

Following an accident, I was passed on to vision vehicles by Hastings to arrange a courtesy car. All of the agents I dealt with were very helpful, patient and sympathetic. From the time of the acciden... See more

Very fast delivery straight forward the driver called about an hour and half before he arrived to say hes on the way great service

Nothing seemed too much trouble. A very proactive company, that appear to be leaving nothing to chance. I have, unfortunately, in the past, required the expertise of similar companies, but I'm afra... See more

My experience of dealing with this company has been extremely unpleasant and unprofessional. Whilst dealing with aftermath of an accident, adding the rude and unhelpful staff from Vision Vehicles was... See more

Had an accident yesterday and or ready got a van this morning by 930 the man who came to drop it off was lovely his name was Gary so lovely very happy with his service thanks agin the rearm and Gary... See more

I took delivery of my hire car this morning and Colin , who handed it over ,is a credit to Vision. Their customer service team via telephone should take a leaf out of his book. This review gets 5 star... See more

Having had a bad accident on the 13 /07/25 we rang the insurance on the 14/07/25. We were directed to vision cars however actually getting a car was very difficult. We did not get a car until Thursday... See more

I was advised to allow my car to be sent to vision to fix it. After 3 months of chasing and tons of insults from a man called Sam, I had to remove my car and search for assistance with my insurance b... See more

After a small accident which was not my fault which left a.small dent over the back wheel arch vision vehicles removed my car to their yard and provided me with a curtesy car After settling with th... See more

I would like to write a review Highlighting the exceptional service I received from Jeff, the gentleman who collected my vehicle. From the initial call to arrange the collection, Jeff was incred... See more

The young lady who dealt with my claim, I now understand her name is Emily; was professional, knowledgeable and extremely polite as well as being very patient with a stuttering old man. Emily went... See more

Delivered at the beginning of my time slot, with a friendly face, Diddy, who spent the time to ensure i was happy and to answer any questions i had. Couldnt of asked for a better service from Vision.... See more

Robert was incredibly patient and took the time to answer all my questions. The team collected my car for repair the same day and provided a replacement straight away. I’m really pleased with the serv... See more

Professional, friendly and straightforward service, from the initial phone conversation to the gentleman who delivered the vehicle to our house. Thank-you to Vision Vehicles for the efficient service... See more

Beautiful customer service from start to finish. Was informed the hire car would be delivered between a certain time. Was informed as soon as the driver was on the way, and was updated on ETA.

Amazing service from the first call to the delivery of the courtesy car and pickup of our vehicle made a stressful time so much easier very grateful.***** service all around.