I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more
Company replied
I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more
Company replied
The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them
Company replied
Company details
About Starlight Packaging
Written by the company
Starlight Packaging has been doing business for over 10 years.
We provide a wide range of products that companies or individuals in the food industry would want and need.
We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.
Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products
We sell all over the UK with nationwide delivery.
Also sell internationally to Europe and USA as well as rest of the world.
UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery
Contact info
Stoke on Trent, United Kingdom
- 01782454464
- sales@starlightpackaging.co.uk
- www.starlightpackaging.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
payment issues
Tried to make an order
cannot I take payment across the phone? Only buy a link via what they send you?
Supposed to be international company Not that good
10 November 2025
Unprompted review
Reply from Starlight Packaging
Hello Martin,
We now longer take any payments over the phone due to recent fraudulent over the phone payments we have received, i understand this is frustrating for you as a customer but we have to ensure all our payments are received via a secure payment link or on our website so this does not happen again. You are more than welcome to place the order online or we can put the order on to the system for you and send a payment link. You will also find that many online business are now also not taking over the phone payments due to the high risk of scams and fraudulent payments.
Great for a 60th birthday meal
Great for a 60th birthday meal, my twin sister loved them.
2 November 2025
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Used before and always brilliant…
Used before and always brilliant quality.plus super fast delivery thank you
31 October 2025
Reply from Starlight Packaging
Hello,
Thank you so much for the 5 stars, we really do appreciate this!
Reply from Starlight Packaging
Hello Tracie,
Thank you very much for the 5 stars! :)
First time I’ve ordering
First time I’ve ordered, very pleased with the next day delivery and just what I was looking for. I definitely will be ordering again
29 October 2025
Reply from Starlight Packaging
Hello Jayne,
Thank you very much for the 5 stars! We are very happy to hear you were pleased with your first order with us :)
No longer stocked, yet available
Ordered an item online that was showing as in stock. Turns out it wasn’t. Got an email from them 3 days later, apologising and providing a refund. Went on to state the items had been disabled on their website and they don’t know how I was able to order to it. They really need to sort their tech. But they did deal with it fairly well.
26 October 2025
Reply from Starlight Packaging
Hello Raymond,
We are sad to see the low stars and to hear we unfortunately were not able to fulfil your order. We do hope this has not caused you too much inconvenience. If you could please let us know at sales@starlightpackaging.co.uk if there is anything else on our website that would be suitable for you and we can cover the cost of shipping for this.
Brilliant customer service
Brilliant customer service, went above and beyond to get my order out quickly.
27 October 2025
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Swift service and packaged well!
26 October 2025
Reply from Starlight Packaging
Hello Hettie,
Thank you very much for the 5 stars!
Great service every time ive ordered…
Great service every time ive ordered very happy
17 October 2025
Unprompted review
Reply from Starlight Packaging
Hello Victoria,
Thank you very much for the 5 stars!
Brilliant service from a brilliant…
Brilliant service from a brilliant firm, can’t fault loll she’s a credit to the business….
30 September 2025
Reply from Starlight Packaging
Hello Kenneth,
Thank you very much for the 5 stars!
Absolutely amazing company
Absolutely amazing company , really good prices , thousands of products and quick delivery.
Will always use
23 September 2025
Unprompted review
Reply from Starlight Packaging
Hello Anne,
Thank you very much for the 5 stars!
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Reply from Starlight Packaging
Hello Mary,
We are sad to see the low stars and to hear you have been sent the wrong item. Our customer service team have replied to your email asking to provide images of the item, if you could kindly reply at your earliest convenience so we can get this resolve for you.
Reply from Starlight Packaging
Hello,
Thank you for the 5 stars!
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Speed and quality
Your speed to dispatch was great. Unfortunately the box was damaged so I can't reuse it but it may be the fault of the delivery company - Evri.
28 September 2025
Reply from Starlight Packaging
Hello,
Thank you for the 5 stars!
Excellent service, reliable company!
I order the same foil flan cases every 3 months - just what I need for my quiches!
26 September 2025
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Reply from Starlight Packaging
Hello,
Thank you for the 5 stars!
Not Christmas red, wrong colour
I bought misprinted upside down mince pie boxes, they are described as Christmas colours supposed to be red and white, but they are a yucky brown not red.
Edit: photo sent as requested, with the red stickers you included and a reel of Christmas red ribbon next to boxes, which shows the boxes are light brown not red.
10 September 2025
Unprompted review
Reply from Starlight Packaging
Hello Sadie,
We are sad to see the low stars. Could you please email us an image of the boxes to sales@starlightpackaging.co.uk as we only stock red Christmas boxes not brown. The images on the website are taken of the actual boxes we have in stock.
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