Stanley Tools Reviews 

their tool kit is mega, has everything you need in a box and can build anything from boxes to sheds to treehouses, I don't care if your a chef or a gamer or never build at all, just buy Stanley tool kits for Pete's sake

Great quality tools at the mid price range

Fantastic customer service. Bought the Black Professional socket set years ago.
19mm socket cracked, called the number on the box.
They got my name and address, the part number, and two days later I had the replacement. Awesome customer service.

Terrible. Not only did they steal my brand new battery from my jigsaw that was sent back to them to be repaired after 2 weeks purchase from argos and replace a dud one in my jigsaw and sent back to me. But I purchased a brand-new cordless jigsaw from them that comes with two rechargeable batteries and both batteries are duds. I mean come on, why are you doing this to honest customers that buy your products. I can't use my cordless new drill now as of your dud batteries. Disgusting to be honest. I have spent over a thousand pounds buying stanley tools over the past 3 years and this dud battery thing is becoming a regular occurrence. Not impressed. Won't be buying anything else from you that's for sure. Can't tske back to the store as not got the receipt anymore. So pretty stuffed. Please dont buy from Stanley. Go elsewhere to save all the hassle.

From Wickes bought a 70440-0 light weight staple gun and, hanging adjacent to it in the store, some Stanley 6mm staples which I assumed were for the stapler. Attempting to install the staples was difficult - the feeder wouldn't readily fit into the staples though with some effort it did. Nevertheless the stapler would not eject any staples. The gun action worked fine and the blade moved as you would expect. I returned the two items to Wickes who refunded the purchase amount. Could it be that this is a Wickes Bedford 'display' problem - putting incompatible items next to each other or has Stanley acquired a batch of undersized 6mm staples or did I get a bad stapler with an out of tolerance, oversized feeder / loader bar? Either way it was a big nuisance as I don't live near the store.

This company is selling damaged product and when you are complaining they say is it not their product (it was produced under license and is not their responsibility)

Never ever again a product from Black & Decker or Stanley…

Looking at the reviews I am not they only one with a bad experience…

For the best part of 50 years I have bought Stanley tools. Generally, they have performed as expected and I was reasonably happy with the brand.
However, in October 2022 I bought a Stanley FatMax Combination Drill Driver from B&Q in Blackburn. This was a backup machine to my Worx Drill Driver which had given good service but the chuck was loosening when reverse (anticlockwise) was selected.
I only used the Stanley a couple of times on one battery (it was supplied with 2) and it seemed fine, that was until I tried the second battery which was completely dead and would not take any charge even overnight. I checked online and saw that the cost of a replacement battery was around £50.00 but not from Stanley? It appeared a new model of battery was on sale.
Being sold with a 3-year warranty and now not up to the job, I contacted Stanley Customer Service only to be fobbed off.
1. I hadn’t sent them the invoice…yes I had!
2. They sent me a list of requirements…name, address, type of tool, serial number copy invoice, email address etc etc etc, which I answered straight away with photographs as evidence.
3. Then they said they were closing the case as they hadn’t heard from me.
4. Guess how I replied to that one, YES with a copy of the previous email.
5. Then they said the battery only had a 1-year warranty and wasn’t made any more.
6. They even told me to buy a different battery, charger and “adapter” to fit my machine…ARE THEY COMPLETELY BONKERS…answers on a postcard!
I can produce all the rubbish emails from them.
QUESTION – How dishonest is it to sell a machine in October 2022 that cannot be used in July 2025, and no backup at all from Stanley.
As another reviewer said “Ruined my faith in your company in an instant”. I completely agree with this sentiment.
This is what Stanley says about it’s products “We’re proud of our reputation for excellence and are dedicated to continually testing, designing, and improving our products to ensure quality and maximum function. Maintaining our standing as the world's best at what we do is vital to us and what you expect from a name like STANLEY.”
Sorry STANLEY, you should make products which are robust, tested, fit for purpose, and have longevity. You should address customers service requests, warranty claims and DEAL WITH complaints in a fair manner. I won’t be buying any of your products in the future.
I bet you won’t even bother to reply to this review!!
UPDATE 31st July 2025. After countless emails trying to get some sense out of Junnavel Intela (STANLEY® TOOLS) I have given up on this company for good! The only suggestions was that I buy a battery that DOES NOT FIT the FatMax combo drill, then BUY A NEW CHARGER (as the existing one wont fit the new battery) and then I have to BUY AN ADAPTER so that the new battery will work on the drill. TOTAL COST OF EXTRAS £85.00. They must be off their rockers if they think that is a solution. Why did they sell a drill that was obsolete within 3 years. The mind boggles. I will be staying well clear of Stanley Tools from now on. Oh and apparently they have a tie up with Black and Decker...so that's another one crossed off my list of suppliers.
FURTHER UPDATE. I searched my emails to find that I registered in Oct 22. Guess what... they tell me my registration is not recognised. What a company!!! COPY FOLLOWS - Thank you for registering with MySTANLEY, our ever-growing community of STANLEY® Tool Owners. MySTANLEY membership offers a whole host of benefits, including:
Register all your STANLEY® tools in one place
Activate extended guarantees on qualifying tools* Access exclusive competitions and exciting promotions.
FURTHER UPDATE. 7th August 2025. After much negotiation and contact with senior management, Stanley have now sent me a replacement part "as a gesture of goodwill". I am grateful to both the MD at Stanley Tools and Mr Phil Moore UK & ROI After Sales Manager, for taking on board my comments and resolving the issue. It is a shame that I had to climb so far up the corporate ladder to achieve a result when I understood the drill was under warranty. Anyhow I have upgraded the star rating.

I purchased a Stanley Fat Max Hedger approx 4 years ago.
The Hedger worked fine while it was working however earlier this year the Hedger itself malfunctioned. This is normal however I have discovered that I am unable to get parts first this Hedger nor can I get it repaired. I have been too recommended Stanley service centres only to be told that there are no parts available to fix this.
The entire outfit including battery and charger cost me in excess of $600. Not being able to have repaired is beyond belief really as this is a lot of money for me. It wasn't under warranty and I wasn't expecting warranty.
I have emailed Stanley support on numerous occasions requesting information on where I can get a replacement Hedger but I am getting no answer to my question.
I have searched online and cannot find a replacement.

Stanley Fatmax speed drive ratchet screwdriver. False advertising shows SIX bits and an extension tube. You get THREE bits and NO tube !!. The rotation sticks at one point, seems it's not parallel to the body. The supplied bits are often difficult to insert, crunchy not smooth insertion and once in rattle backwards and forwards. The bit holder is a complete fail. Either difficult to get bits in or they fall out !. It sometimes jams inside the body too, maybe why they removed the extra three bits and extension !. Stanley UK support worthless, ignored my request for missing bits and extension, only suggesting I send the driver back !?!?. Not even part numbers supplied for missing bits and extension tube. POOR.

I have been trying to buy a Stanley " SXWTD-FT505 25 kg Folding Basket - Yellow", but it seems to be an impossible job unless I'm happy to wait until Sept 2005-Jan 2006 on Amazon. Even tried Ebay who's two sellers are selling at crazy prices & crazy PP. Tried B&Q, Srewfix and even other so called Stanley sellers in the UK ( I live in Belfast ). All my tools are Stanley but finding something as simple as the Stanley basket is very poor by Stanley.
I'll think twice after my stewd brain would even consider buying anything more from Stanley.

I wish I could give them a zero.I emailed their parts department,as I required apart for a quick grip clamp only to be told that I had to find it myself on the web,he told me after a couple of emails that have been discontinued and it was no longer in production.so I wasted a hell of a lot of time and effort trying to obtain the accessory pads when there was no chance I could ever do it.there's obviously a floor in the accessory.so in this day and age we should be making tools to last not making them to fail!!!!!customer service is so crap that they havent even bothered to answer my last complaint¬!!!and they didn't care that I threaten to put it on Trust pilot!!so don't buy any of their tools because you won't get the accessories you want or need ....so maybe protesters should March on Stanley Black & Decker and dwalt just to make sure that they pull the finger out and protect the environment!!!!Case ID 02850111and I also asked them to ring me instead of letting me do a lengthy email as I am very dyslexic ,discriminate much

Have a Stanley Fatmax 25 tape, maybe a year old. The tape is delaminating, so I have tried to contact customer service. There is a waste of time. No luck, plus will not buy Stanley agsin.

Since buying this buggered machine, it has worked once in the 7 times I've tried to use it.

Years ago I spent £140 on McCulloch multitool and it lasted 10 years.

I use Stanley for everything so I gave this piece of obsolete quality a go. Never again !! I bought it at the wrong time of year to test it. When I actually want to use it, it never comes on. When I does come on it chokes out frequently and you can't use a controlled speed. You have to keep pumping the trigger which is dangerous trimming tall bushes. Oh and the petrol tank leaks !

Don't waste your money.

Chainsaw broke within a couple of months Toolstation did not allow returns and Stanley have not fixed the item. What a joke for a £250 chain saw its laughable. do not buy this brand. very disappointing.

Avoid like a plague. We bought a Stanley Fatmax mitre saw for DIY use, just over two years ago. It was used for two home projects in that time. On the third occasion the blade guard came loose so you could not lower and engage the saw blade. We contacted Stanley as we had registered the product for the warranty. After lots of toing and froing and providing evidence of registration, they said they could not find the warranty certificate and refused to proceed with warranty repair.
Firstly, the tool was clearly not fit for purpose if it breaks after 2 home projects, so poor quality all round. Secondly Stanley totally unhelpful to assist with repair.
I would not buy another Stanley product and would not recommend it to anyone.
I gave one star as I had to rate, but in truth 0/5.

We are a large business and have 30 odd vehicles carrying numerous units of the Stanley Professional Organisers, at $80-$90 each this is a decent investment. I had enquired to see if we could get 50 odd replacement lid clips ( a small plastic clip of very low value, probably $1-$2 each), without these the organisers are useless and going to landfill. Stanley or their retailer outlet cannot and will not supply these replacement clips.
I also contacted Black and Decker, the parent company of Stanley Tools, only to have the same outcome.
Poor product, poor service.
As a professional company, we will no longer be purchasing Stanley tools.

I bought a Stanley orbital sander for a big deck sanding job and was very dubious at the low price but figured I would just dump it after I was finished.
Very pleased to say that it did a great job and performed way better than I expected
Chewed through 150 + sanding pads without a missing beat . Tough product ! I’m pretty impressed.

Avoid, avoid, avoid. Bought a Stanley Fatmax Multi-tool and just 2 months in and the sanding head no longer holds the sanding pads. COntacted customer services on 'chat' and it took forever as they were clearly responding to multiple enquiries. That was the second red flag. Told me to contact a service centre, even though it didn't need 'repairing' only a new sanding head sending out. Contacted the one they gave me and the email bounced back! Red flag no. 3. I will definitely not be buying any Stanley products from now on, will go back to deWalt, as they are much more reliable and their customer service is far superior. Stanley, you should be ashamed and I'm genuinely surprised you're still in business.

Stanley is not what it used to be. FatMax screwdrivers break in my hand and Customer Services uninterested. Leather pouch fell apart after a week... Be warned!

I have quite a lot of Stanley products from tape measures, toolboxes, tools and power tools and am generally happy with their products in relation to cost. However I recently purchased an angle grinder and offered 3 year warranty, which I couldnt register because there was no serial number on the tool, thing got busy and I decided to contact Stanley to get it sorted, showed them my receipts etc and was told wouldnt get my 3 year warranty due to me being outside the 28 day claim. Shame on you Stanley! Ruined my faith in your company in an instant.