Spin Doctor Reviews 

275
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the extremely friendly staff and highly efficient engineers who always arrive promptly and resolve appliance issues with great professionalism. People also mention that booking appointments either online or directly over the phone is exceptionally easy, convenient, and completely straightforward from start to finish. Some people were dissatisfied with unexpected call-out charges, expensive replacement parts, and high repair costs that accumulated during service visits. A few reviewers also noted that instead of successfully repairing older equipment, they felt strongly pressured into purchasing a costly replacement machine.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrivals, efficient repairs, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting that call operators and engineers are... See more

Product

Reviewers express mixed feelings regarding product experiences, as some consumers appreciate fast replacement... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised the competitive rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a brilliant experience with Spin Doctor! We had two engineers out on the same day – the first quickly diagnosed the issue, and the second came to replace the machine. Even though he arrived late (... See more

Rated 5 out of 5 stars

Wow what an absolutely fantastic company. Chris came to repair my washing machine. As we expected being 12+ years old it wasn't worth repairing once we were given a quote for the work. Chris then show... See more

Rated 5 out of 5 stars

Used Spin Doctor to fix a faulty cooling fan on our oven. Engineer was thorough and didn't want to leave until sure the problem was diagnosed. Even though no parts were replaced, the cooker appea... See more

Rated 5 out of 5 stars

The dreaded non functioning dishwasher at a busy time! Called spin doctor and a technician was with us within 30 mins, despite best efforts machine beyond repair! New machine sourced and fitted same... See more


Company details

  1. Appliance Repair Service
  2. also in
  3. Electrical Repair Shop

Information provided by various external sources

Domestic appliance repairs with rapid same day service covering Essex, Hertfordshire and London. Our experienced engineers are fully skilled on all brands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(275)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First experience and super happy!

Great experience using this company for the first time. We booked an engineer to come and look at both our washing machine and tumble dryer which both were emitting burning smells. David attended and quickly diagnosed a drum problem with the washing machine and although we could potentially have got a bit more time out of it we decided to order a new machine (also through Spin Doctor). The tumble dryer was opened up and a whole load of lint was cleaned out from the internal parts of the machine not accessible to us. This is now back to functioning! The new washing machine was ordered and fitted (by another David!) within 24 hours whereas it would have been 2 weeks to get the same one delivered from John Lewis. Great service and would recommend and use again!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

SAVED MY BACON

Spin doctors should absolutely be your first choice for repairs, I have a split grill element and was looking at nearly £600 to have a equivalent replacement, installed and delivered. Spin doctors Brilliant Knowledgeable customer service and speedy Engineer repair only cost me £150 (with part).
They Literally saved my Bacon.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company Spin Doctors …

Wow what an absolutely fantastic company. Chris came to repair my washing machine. As we expected being 12+ years old it wasn't worth repairing once we were given a quote for the work. Chris then showed us various models & chose one saying it would be delivered same day. He tidied up & placed the order put the old machine outside. Within 20 minutes of Chris going the new washing machine was delivered & the old one taken away. I was very pleased with how professional friendly & efficient with the whole process from coming out to the delivery. This really is an impressive company to do trade with & throughly recommend Spin Doctors

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional

Excellent service and unmatched professionalism. Technician Chris was punctual, knowledgeable, had all the correct tools and parts, and went above and beyond to fix our malfunctioning washing machine. He replaced the broken impeller, fixed our broken door handle, and even correctly reinstalled our door seal after a bogus company had put it in upside down. High-quality work. We would definitely use them again

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Superior service from a fantastic company

When my fridge freezer broke Thursday evening unsure what to do I contacted spin doctor early Friday morning. By 9am they had called me arranged for an engineer to come out to me and explained fully the process. Having explained what times I could do the company rearranged so an engineer could come to me next, he arrived promptly was extremely professional. Explained the fault with my applicance and that it couldn’t be fixed. Not leaving it there he advised exactly what I needed to do when contacting the appliance manufacturers what the fault was and what they would need from me. He sent the report over immediately so I had this for my call knowing I couldn’t be without a fridge for long. I cannot explain how phenomenal this company was from the diligence on the phone, the aftercare and the fantastic customer service from the engineer. I am so pleased we contacted them and by 10am Friday with the support from spin doctor I know what’s wrong with my current appliance and have contacted for a replacement which is coming early next week. A massive thank you such a supportive and friendly company, 5* isn’t enough for you all!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

A new dishwasher

I had used this company before when they repaired my washing machine. I was so impressed with their professionalism, service and cost. So when I needed a new dishwasher I didn’t hesitate to contact them. Again they provided a great service. From initial contact to the instillation by Craig they were superb. I fully recommend this company.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, trustworthy advise, really nice people to deal with both engineers and office staff. Would reccomend Spin Dr Bishops Stortford.

27 July 2026
Unprompted review

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