Great customer service: needed replacement glasses fast. I ordered yhem on the Friday and had them by Tuesday afternoon. The glasses themselves were excellent. I will definitely get glasses here again... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from Spex4less and can highly recommend this company. Ordered varifocal sunglasses and the lenses are perfect. First pair I ordered were too big (my error) but they didn’t hesitate... See more
Company replied
They stopped my order before dispatch due to a minor quality-control issue, which they promptly informed me about and resolved by making a new pair of glasses. I’m really pleased they didn’t simply... See more
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From the start to the completion of my order was nothing short of exceptional. Jake & Steve looked after me impeccably. I had never purchased sunglasses via this method before. With needing pre... See more
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Company details
About Spex4Less
Written by the company
Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
Contact info
Everite House, Carr Lane, CH47 4BG, Hoylake,, United Kingdom
- 0151 632 6611
- info@spex4less.com
- www.spex4less.com
4.9
Excellent
30K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Old style glasses case,bulky.
Old style glasses case,bulky.
Couple of years ago,when I last bought of you,new type of flat cloth ones,much easier to carry,than the bulky old style.
31 August 2026
Unprompted review
Reply from Spex4Less
Good Morning,
Thank you for your feedback. We’re sorry to hear that you found the case bulky. Our Spex4Less case has remained the same style over the years, although if a designer frame is purchased, the case supplied will vary depending on the brand and frame. We appreciate your comments regarding the flatter cloth-style case and will certainly take your feedback on board.
Kindest Regards
Sophie
I'm very happy with my purchase
I'm very happy with my purchase! Going to buy some sunglasses( prescription)from you guys
28 August 2026
Unprompted review
Reply from Spex4Less
Hi Karin,
Thank you for your lovely review.
We’re delighted to hear you're so happy with your purchase. We’d be thrilled to help you choose your prescription sunglasses when you're ready and look forward to providing the same great service again.
Thank you for choosing Spex4Less. We look forward to welcoming you back soon.
Very happy
This is the 2nd time I’m using Spex4Less services. I’m please beyond measure! I’ve had my sunglasses reglazed as I need prescription lenses. The whole process was very fast and they look just what I wanted. I will definitely return again.
31 August 2026
Unprompted review
Reply from Spex4Less
Hi Kateryna,
Thank you for your wonderful review.
We’re delighted to hear you've chosen Spex4Less again and that you're so pleased with your reglazed prescription sunglasses. It’s fantastic to know the process was quick and that the finished result was exactly what you wanted.
Thank you for your continued support. We look forward to helping you again in the future.
Great service
Great service. Huge choice of frames and lenses at sensible prices. I chose an expensive pair of prescription sunglasses, and then lost them two weeks later. Spex4Less could no longer supply the same frames, but they gave me a discount so I had an even greater choice.
I run a company that makes microscopes, and the qualit of Spex4Less optics is wonderful.
11 August 2026
Unprompted review
Reply from Spex4Less
Hi Andrew,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear you appreciated our wide choice of frames, competitive pricing and, most importantly, the quality of our lenses. We're sorry to hear you lost your original prescription sunglasses so soon, but we're pleased we could help you find an alternative with a discount when those frames were no longer available.
Your comments about the quality of our optics are especially meaningful, given your own experience in the optics industry. Thank you for your recommendation and for choosing Spex4Less.
Great communication and speed of…
Great communication and speed of delivery. I’m thrilled to bits with my prescription sunglasses! The ordering process was very simple and clear and it was very easy to get a speedy response when I had a query regarding my prescription.
27 August 2026
Unprompted review
Reply from Spex4Less
Hi Melissa,
Thank you for your fantastic review.
We’re delighted to hear you're thrilled with your new prescription sunglasses. It’s wonderful to know you found the ordering process simple, our communication clear and that our team could answer your prescription query quickly.
Thank you for choosing Spex4Less. We hope you enjoy your new sunglasses, and we look forward to helping you again in the future.
I'm a repeat customer for a reason
I'm a repeat customer for a reason. Spex4Less deliver a consistently good service. I will definitely order from them again.
24 August 2026
Unprompted review
Reply from Spex4Less
Hi Mel,
Thank you for your continued support.
We’re delighted to hear you've returned to Spex4Less once again and that we continue to provide the consistently high level of service you've come to expect. Your loyalty means a great deal to the whole team.
Thank you for choosing Spex4Less. We look forward to helping you with your next pair.
Very good service and prompt delivery…
Very good service and prompt delivery too
28 August 2026
Unprompted review
Reply from Spex4Less
Hi Anthony,
Thank you for your kind review.
We’re delighted to hear you were pleased with both our service and the prompt delivery of your order. Providing a fast, reliable experience is exactly what we strive for.
Thank you for choosing Spex4Less.
I was after a donor pair of Rayban…
I was after a donor pair of Rayban specs, as my dogs ate the ear sections offf of mine, which are prescription glasses, and they were great value for money, are genuine Raybans, the dogs also ate the case, and they are fold away glasses, thought I was just buying g the frame, and they came in a new case, with standard lenses, so I was even more happy with the purchase and also that I had a new case as well, I would happily recommend this buisness
15 August 2026
Unprompted review
Reply from Spex4Less
Hi Jason,
Thank you for your fantastic review.
We’re delighted to hear we could help you replace your damaged Ray-Ban frames after your dogs had other ideas! It's wonderful to know you were pleased to receive genuine Ray-Bans complete with a new case and standard lenses, making the purchase even better value than expected.
Thank you for your recommendation and for choosing Spex4Less. We’re glad everything worked out so well.
Excellence
Easy fast problem free good choice
Lots of helpful information
23 August 2026
Unprompted review
Reply from Spex4Less
Hi Helen,
Thank you for your kind review.
We’re delighted to hear you found the ordering process easy, fast and hassle-free. It’s also great to know you appreciated our wide selection and the helpful information available throughout the process.
Thank you for choosing Spex4Less.
Fabulous service
Fabulous service, spoke to them on Tuesday, great advice from staff . Sent my sunglasses off on Tuesday for lenses to be changed to Grey .
All return on Friday.
Highly recommended.
18 August 2026
Unprompted review
Reply from Spex4Less
Hi Tudor,
Thank you for your wonderful review.
We’re delighted to hear our team could provide helpful advice and that your sunglasses were reglazed with grey lenses and returned so quickly. A turnaround from Tuesday to Friday is exactly the kind of efficient service we aim to provide.
Thank you for your recommendation and for choosing Spex4Less.
No complaints! A great service
Very happy with the outcome of my dealings with Spex4Less. Frames at a good price & lenses that work really well for me. Much appreciated.
28 August 2026
Unprompted review
Reply from Spex4Less
Hi,
Thank you for your lovely review.
We’re delighted to hear you’re so pleased with your new frames and lenses. Knowing you found great value and that your lenses are working perfectly for you is exactly what we strive for.
Thank you for choosing Spex4Less. We truly appreciate your support.
I set specific parameters for my new glasses. Clear vision and light protection
I set specific parameters for my new glasses.
1 I had a new prescription for distance and intermediate (dash board of cab which is more than arms length away).
2 Glasses would ideally have add on polarised neutral grey sun glass add on.
The glasses arrived in good time despite a slight delay for the frames, but Spex4Less kept me informed. Delivery tracking information was made available and accurate.
Testing the glasses.
1 Both distance and intermediate focus is crystal clear,exactly what I wanted.
2 Sunglasses, the magnetic add on is very good, easy to add remove when light levels rapidly change.Polarised passed the visual check test card I have. Colour check, for my photographic work I use Colour CheckR for testing, the sunglasses grey tint was found to be a neutral grey making no colour changes to vision.
Overall exactly what I wanted, a happy customer.
28 August 2026
Unprompted review
Reply from Spex4Less
Hi Robert,
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear your new glasses met all of your requirements, from crystal-clear distance and intermediate vision to the convenience of the magnetic polarised grey clip-on. It’s especially rewarding to know the neutral grey tint performed so well for your photographic work, as we appreciate how important accurate colour reproduction is.
We're also pleased our team kept you informed about the slight frame delay and that everything arrived safely with accurate tracking. Thank you for choosing Spex4Less—we're thrilled your new glasses were exactly what you were looking for.
Spam
Yet another company that invites itself to add your personal email address to its mailing list without explicit permission.
And the one part of their website that just happens to never work is the unsubscribe button.
So I'll leave a negative review for every spam email they send from here on out and that I cannot unsubscribe from.
If Trustpilot want evidence I was a previous customer, I'm happy to provide evidence.
@Spex4less: No, I don't accept your apology as you intentionally decided to do this. I will not contact you to resolve this matter. You created the problem. You resolve it.
28 August 2026
Unprompted review
Reply from Spex4Less
Good Afternoon
We’re sorry that you’ve had this experience and understand your frustration at receiving emails you did not want.
We would, however, like the opportunity to look into this properly. Our unsubscribe link is working, and we have checked this on our side, but we cannot identify your details from a Trustpilot review alone. If you could provide us with the email address you believe is receiving these emails, we can check our records and make sure you have been removed from our mailing list.
We appreciate that you feel the issue should be resolved by us, and we agree. We don’t want to ask you to spend unnecessary time dealing with this, which is why we simply need your details so that we can investigate what has happened and put it right.
We are a small family-run business, and our Trustpilot reviews genuinely mean a lot to us. We take feedback seriously, whether it is positive or negative, and we would much rather have the opportunity to resolve a genuine issue than leave you feeling that we have ignored your concerns.
We hope you will allow us to look into this and ensure you no longer receive any unwanted communications from us.
Kindest Regards
Sophie | Customer Service Manager
Disappointed.
IMHO, not worth the £219.89 I paid. all feels a little cheap to me. Plus, to read I have to literally look through the bottom couple of millimetres just above the frame, even for vary focal they don't seem right.
Communication was good.
***Update*** thank you for taking the time to call me regarding my findings, I understand you've tried your best to make it right, and issued a discount, thank you. Your efforts certainty earn you 4 stars, but I'm afraid my comments are honest and very genuine.
27 August 2026
Unprompted review
Reply from Spex4Less
Good Afternoon
Thank you for taking my call today. I am so sorry to hear of your disappointment with the order, and as discussed, we would be more than happy to look into a frame exchange or a lens adjustment, giving you a higher reading segment in your occupational lenses.
You are, of course, covered under your 100% satisfaction guarantee should you change your mind.
If you would like to discuss this further, please don't hesitate to give us a call on 0151 6326611 or email info@spex4less.com
Kindest Regards,
Sophie
Great glasses good prices
Once again my glasses were supplied quickly , the quality is excellent and the price is good
18 August 2026
Unprompted review
Reply from Spex4Less
Hi Ken,
Thank you for your wonderful review.
We’re delighted to hear another order has arrived quickly and that you're once again pleased with the quality of your glasses and the value we offer. Providing consistently great service is exactly what we strive for.
Thank you for your continued support and for choosing Spex4Less.
Great quality and price
Once I had sorted out what information I needed to supply (not a criticism - my fault!), I received really good communication and assistance. I have so far had 2 pairs of sunglasses reglazed and will definitely be using Spex4less again. The quality of the lenses is perfect and a very reasonable price.
27 August 2026
Unprompted review
Reply from Spex4Less
Hi Rosie,
Thank you for your fantastic review.
We’re delighted to hear our team could help you through the ordering process and provide the support you needed. It’s wonderful to know you're so pleased with the quality of your reglazed sunglasses and the value they offer.
Thank you for trusting Spex4Less with two reglaze orders already. We look forward to helping you again in the future.
Always really easy to order new glasses…
Always really easy to order new glasses and always a great selection to choose from. New specs arrived in a timely manner and were perfect when I put them on.
27 August 2026
Unprompted review
Reply from Spex4Less
Hi Wilbar,
Thank you for your lovely review.
We’re delighted to hear you continue to find ordering from Spex4Less easy and enjoy our wide selection of frames. It’s fantastic to know your new glasses arrived promptly and were a perfect fit from the moment you put them on.
Thank you for your continued support. We look forward to helping you again.
Always a great sevice
Always a great sevice. Been with you several years. Never a problem. And the staff are just great. 12/10.
28 August 2026
Unprompted review
Reply from Spex4Less
Hi John,
Thank you for your continued support.
We’re delighted to hear you've been with Spex4Less for several years and that we've consistently delivered the service you've come to expect. Your kind words about our team and your generous 12/10 rating really mean a great deal to all of us.
Thank you for your loyalty. We look forward to helping you again in the future.
Reply from Spex4Less
Hi Mark,
Thank you for your kind review.
We’re delighted to hear everything was perfect from start to finish. Providing a smooth, hassle-free experience for every customer is exactly what we strive for.
Thank you for choosing Spex4Less. We truly appreciate your support.
Just received my prescription…
Just received my prescription sunglasses and couldn't be happier with my purchase. Very good quality and excellent service by spex4less.very easy to deal and would definitely recommend the company
27 August 2026
Unprompted review
Reply from Spex4Less
Hi Lisa,
Thank you for your fantastic review.
We’re delighted to hear you're so pleased with your new prescription sunglasses. It’s wonderful to know you were happy with the quality of your glasses and found our team easy to deal with throughout the process.
Thank you for your recommendation and for choosing Spex4Less. We truly appreciate your support.
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