Specsavers Reviews 

11,933
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, patient, and highly professional, often highlighting their helpfulness and knowledge. Many people noted the efficient service and positive user experience, with quick appointments, thorough explanations, and exceptional customer care. However, some customers also noted issues with product delivery and quality, including unreceived or folded lenses and inaccurate prescriptions. A few other people experienced problems with appointment scheduling, long wait times, and a lack of communication regarding order readiness. Additionally, some reviewers found online customer service to be incompetent or slow in resolving their concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting fast, efficient, and friendly... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the welcoming, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and wonderful experience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers at Currimundi (QLD) took me, my wife, and our adult son as walk-in customers wanting eye-checks, optical prescriptions, and possibly some new glasses. We were quickly, efficiently, and p... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,933)

2,849 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have never been to Specsavers before

I have never been to Specsavers before, but went to them because I was having trouble with dry eye disease.Mimi,the otician was excellent and explained everything to me,and booked me in for the therapy straight after having my eye test.She also arranged an eye pressure test for me. I left Specsavers feeling totally reassured that their therapy for dry eye disease would greatl improve my vision.Not only that,they sold me 2 pairs for the price of 1, so my 2 pair are trifocal sunglasses polarized. I was super impressed. I went to Specsavers as I had a bad experience with another optician.I highly recommend Specsavers.

3 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Catherine!

Rated 5 out of 5 stars

Had a very sore eye and was seen straight away

Had a very sore eye and was able to be seen straight away at Specsavers Sylvania. Joanne made me feel reassured and fitted me in for my red eye
Michelle the optometrist gave me a thorough examination of my sore eye and then gave me prescription which cleared up my sore eye! Thank you

26 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Al!

Rated 4 out of 5 stars

Ophthalmologist and staff members…

Ophthalmologist and staff members though I am disappointed that Specsavers forces everyone to buy frames. If someone has the frames he/she does not need to buy new frames.

26 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Zahirul, sorry to hear you felt you were pushed to purchase when you visited us! We try to make sure all our customers are getting the best deal on both their glasses and their service, so its disappointing to hear that this wasn't the case for you. We'd love to look into this with customer care so we can make sure our stores are providing the best customer service; are you able to send your message through to https://www.specsavers.com.au/about/customer-service/feedback? Thanks, The Specsavers Team.

Rated 5 out of 5 stars

All good

All good! The staff and doctors were incredibly helpful, friendly, and very accommodating—such a great experience!

25 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Racelie!

Rated 5 out of 5 stars

Great Service

The woman who fitted my glasses was friendly and helpful and found me the perfect case for them.

1 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Janice!

Rated 1 out of 5 stars

I took almost 3 weeks to receive my…

I took almost 3 weeks to receive my order. It was processed in Victoria then sent to QLD and diverted to Perth. Unacceptable service.

13 July 2026
Specsavers logo

Reply from Specsavers

Hi Tan, thanks for reaching out and sorry to hear you've had a negative experience with us. If you would like to make a complaint, you can do this through our feedback loop here: https://www.specsavers.com.au/about/customer-service/feedback
Sending feedback this way means that it gets sent to the store you select, as well as the customer care team so they can reach out to you and discuss any issues you may have. Thanks, The Specsavers Team!

Rated 5 out of 5 stars

Best value for money

Best value for money. Great selection and outstanding customer service from staff and optometrists.

27 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you for the amazing review!

Rated 5 out of 5 stars

Excellent experience

Peter was very patient with my daughter, he explained and recommended things professionally

23 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you for your amazing review!

Rated 5 out of 5 stars

I'd particularly like to acknowledge…

I'd particularly like to acknowledge all of the staff who were working during my visit. While I was there, another customer became abusive and swore at staff, but the team remained calm, professional, polite, and respectful throughout. They handled the situation extremely well and continued to provide excellent customer service despite the challenging circumstances.

18 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks Kylie!

Rated 5 out of 5 stars

Hello

Hello, you are one of the best doctors and the best eyeglass store in Sydney, Australia. Every time I visited you, I only saw good manners, a very respectful attitude, and it was very attractive to me. I am glad to have you.

28 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 1 out of 5 stars

Felt rushed through the whole process

Felt rushed through the whole process

1 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi David, we're sorry to hear that you weren't happy with the service you received in store. We pride ourselves on our great customer service and never want to make our customers feel rushed or not looked after in our stores! Are you able to send your message through to https://www.specsavers.com.au/about/customer-service/feedback? We're always trying to make sure we're providing the best service so this way customer care will be able to look into it. Thanks, The Specsavers Team

Rated 5 out of 5 stars

Specsavers review

The staff, professionalism, courtesy and efficiency

24 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your lovely review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look