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Specsavers Reviews 

11,896
•
TrustScore 4.5 out of 5

4.6

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 3,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, patient, and highly professional, often highlighting their helpfulness and knowledge. Many people noted the efficient service and positive user experience, with quick appointments, thorough explanations, and exceptional customer care. However, some customers also noted issues with product delivery and quality, including unreceived or folded lenses and inaccurate prescriptions. A few other people experienced problems with appointment scheduling, long wait times, and a lack of communication regarding order readiness. Additionally, some reviewers found online customer service to be incompetent or slow in resolving their concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting fast, efficient, and friendly... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the welcoming, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and wonderful experience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers at Currimundi (QLD) took me, my wife, and our adult son as walk-in customers wanting eye-checks, optical prescriptions, and possibly some new glasses. We were quickly, efficiently, and p... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,896)

2,814 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Specsavers review

The staff, professionalism, courtesy and efficiency

24 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review!

Rated 5 out of 5 stars

I received a friendly greeting when I…

I received a friendly greeting when I arrived at the store. I was then treated kindly by all staff members, including the optometrist who took my eye test. My experience at the Redbank Plaza store was pleasant. I highly recommend this store.

9 July 2026
Unprompted review
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Reply from Specsavers

Thank you for the great review, Barbara! We are so glad to hear you had a good experience with our Redbank Plaza team.

Rated 5 out of 5 stars

Very satisfactory

I was cheerfully welcomed at reception. The person I dealt with was Alison who was very informative, very bubbly personality. She is diligent and thorough, made sure my spectacles fitted comfortably and advised me to return should I have the slightest issue. I found my visit to be a very pleasant experience.

27 July 2026
Unprompted review
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Reply from Specsavers

Thank you, Leo! We appreciate the great review and your kind words about our team.

Rated 5 out of 5 stars

Highly Recommended

All the staff super helpful, lovely and polite.

23 July 2026
Unprompted review
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Reply from Specsavers

Thank you for the fantastic review, Nicole!

Rated 5 out of 5 stars

The Ingle Farm team are very skilled…

The Ingle Farm team are very skilled and dedicated to their jobs. From the eye test, to the frame fitting... they made sure I was comfortable the whole time.

18 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Kym! We are glad to hear you had a great experience with our team.

Rated 5 out of 5 stars

Very helpful and considerate staff…

Very helpful and considerate staff helped me navigate the replacement of my glasses, without any fuss. Great experience and customer support

30 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi there, thank you for the lovely review!

Rated 5 out of 5 stars

The spec savers team at Rundle mall…

The spec savers team at Rundle mall Adelaide are second to none. I travel a distance to visit the store and pass other outlets as I will now only use this store. polite and professional store.

18 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi there, thank you for the lovely review!

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