Specsavers Reviews 

Great team that offers excellent and timely customer service

Felt very rushed and pressured into buying more expensive glasses and lens
No thought given to how I was feeling about diagnosis of having macular degeneration

Very helpful 👌

I had my appointment on the 1st of August,
And ended up replacing my lenses in my oakleys which was transition veri- focal .
And ordering a pair of verifocal sunglasses,
I was told all will be done and ready in 10 days,
My oakleys was ready in time, but I still have not received my sunglasses and its now the 23rd of August, and considering I paid £575 I would expect better , I will not be using spec savers again .

I recently took delivery of my new spectacles. I was very pleased as usual. Everything was fine. I’ve been with Specsavers for many years, and I find they provide a reliable product, and the service is always very professional. I also get my hearing aids with Specsavers. I particularly appreciate their after-sales service. All-in-all, they are an excellent company.

Great glasses and excellent customer service, checking everything is alright!

I have had to go back to the store repeatedly because the prescription glasses keep being made up wrong.

The staff we’re incredibly helpful and made me feel confident in my choice of glasses

Good communication and understanding

Efficient process, friendly and helpful staff

Good customer relationship

Really pleased with the service received from eye examination to choosing glasses, sales girl was not pushy and let me take my time to the quick service receiving them.

Friendly staff great customer service

Very quick and best service and good price

Kept waiting for ages for a desk to be free in order to collect my new glasses despite having an appointment. I wouldn’t have minded this if the desks were actually being used for their specified purpose but they weren’t! One had a lady waiting for her husband to finish his eye test so she could have sat on the chair that I was directed to. The 2nd was another lady & her daughter waiting for her test & the 3rd was a staff member waiting to perform the test for the 2nd lady. Probably waited for 20 minutes for the 2 minutes it took to collect my glasses. Incredibly frustrating when the staff could have asked someone to vacate the desk and sit elsewhere.

I broke an arm off my glasses and went to my local Specsavers in Witham UK to get them temporarily repaired while I ordered new ones. The young male store person stated they were not their frames. This was correct as they had used my old frames when they replaced my eyesight test. I was surprised but no problems could I get the arm or an arm fixed to hold my glasses on my head. The answer was no because they could not fix them. Not because they glasses were broken beyond repair but they were not Specsavers frames. He stated "It is against our policy to touch or repair non Specsavers frames and they were not allowed to" considering they fitted my lenses previously that made no sense. I asked for just any arm stuck on and again the rehearsed spiel. When I asked " Do you realise how ridiculous that sounds" he was mortified that someone had questioned policy. So I ask for a manger who came over and said the same spiel. "We are not allowed" I asked "Who is going to question the customer service if you do this? Will the glasses police come and arrest you" I again asked if they could go to their spare parts box or cupboard or drawer and find any arm to glue on while they make me some new glasses with new frames. Again "No we cannot do that it is against policy and we do not have any spare parts and we do not have any glue to do it and it won't work" "You can go and get a cheap pair for £15 (not sure that is cheap) and try yourself but it will not work". So I said my thanks and left. Went home found an old pair of glasses super glued an arm on until I get a new pair of glasses which will never ever be at Specsavers again. And I have pictures of my glasses, before and after the spare arm is fitted for anyone who wants to see.

There always seems to be a long wait even with an appointment, the range of glasses are poor, I couldn't find anything I liked from the Specsavers range , they all feel poorly made and feel cheap, I brought a designer pair in the end but purely only because there was not much else , also the prescription is never offered or given as a matter of course, you always have to ask for it .
Staff were pleasant.

Quick and good service, very professional

Quick and easy to use web site
Staff very helpful
Glass choice good
Bit long in getting glasses back