HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more
Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more
⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more
Company details
Information provided by various external sources
Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.
Sonic Direct .. Electrically Unbeatable !
Written by the company
- Google Certified Shop & Trust Pilot
- In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
- Trusted Shops
- We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
- Euronics Retailer
- As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
- Investors in People
- As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.
Contact info
Ingleby Road, BD8 9AN, Bradford, United Kingdom
- 01274 575000
- reviews@sonicdirect.co.uk
- www.sonicdirect.co.uk
4.9
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Happy
Great prices, excellent communication, and the delivery drivers Minde and Stuart P were efficient and friendly.
4 September 2026
Unprompted review
Free and quick delivery.
7 September 2026
Met two great friendly gentlemen who…
Met two great friendly gentlemen who deliverd my cooker with a smile went above and beyond brilliant service super sonic thanks
11 September 2026
Unprompted review
The ordering was so easy,delivery was…
The ordering was so easy,delivery was quick as well.They made sure my TV was left secure in my house.Thank you
7 September 2026
Outstanding Service and a Brilliant Delivery Experience
I recently purchased an American fridge freezer from Sonic Direct, and the whole experience was absolutely brilliant. The ordering process was smooth, communication was clear, and everything happened exactly as promised.
The delivery team were the real highlight — genuinely helpful, friendly, and professional. They handled everything with care, made the process stress‑free, and were a pleasure to deal with from start to finish.
Highly recommended for both great products and exceptional service.
8 September 2026
Professional service made sure…
Professional service made sure everything was fitted properly all working would recommend
5 September 2026
The staff was great .
The staff was great, helpful and polite.
But I wanted a gas cooker in stainless steel , particularly the hob part. What I got was a Hotpoint s/s,
Turns out the hob is magnetic and marks easy, I've not come across stainless steel that is magnetic.
Not Sonics fault , but I do feel let down... I will add, I'll be shopping there again for other appliances, but maybe take a magnet with me..
2 September 2026
American fridge/freezer
Ordered, contacted by Sonic for a pre-delivery check and to confirm time slot the day after, contacted by the delivery team to give me a 30min arrival time, brought the fridge/freezer in, unboxed, removed waste, and took the old fridge/freezer from outside away. Perfect service from start to finish and will definitely purchase from them again.
2 September 2026
Great advice on which TV was best for…
Great advice on which TV was best for us ( and it was next to the cheapest ) so it was really unbiased help, no just a sales pitch.
7 September 2026
Electric clothes dryer
Managed to get an electric clothes dryer £30 cheaper than advertised on other online shops. Easy website to use, picked a delivery day convenient for me, delivered on time. Good communication re delivery as well. Would definitely use again.
7 September 2026
Very helpful and polite great service!
31 August 2026
Always got what we need there in stock…
Always got what we need there in stock no waiting
4 September 2026
Good product and service
Delivered within the agreed window and had a call from driver to let me know when arriving.
6 September 2026
New fridge delivered next day
I recently purchased a refrigerator on short notice, and Sonic provided an exceptional experience, delivering it the very next day. The delivery drivers, Minde and Stuart, were outstanding. They not only delivered the fridge but also installed it for us, a service they were not obligated to provide. This level of service was excellent, and I highly recommend them.
9 September 2026
Unprompted review
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