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SmartFares Reviews 

58,478
•
TrustScore 4 out of 5

3.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,420 reviews, reviewers had a great experience with this company. Customers frequently found the booking process easy and straightforward, appreciating the user-friendly website's clear options and simple navigation. Many also highlighted competitive pricing, often finding fares less expensive than other sites or direct airline bookings, sometimes with fewer hidden fees. However, some customers noted significant payment issues, reporting charges higher than displayed or unexpected additional fees for seats or baggage. A few people also felt the website was clunky, slow, or crashed, sometimes requiring multiple booking attempts. Others experienced price changes during the process or incorrect booking details after confirmation.

What people talk about most

Price

People report ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding the webpage easy, simple, and... See more

User experience

Users describe positive interactions with the user experience, highlighting that the process was... See more

Website

Reviewers highlight ambiguous aspects of the website, with many finding it easy to use, navigate, and... See more

Payment

Clients express significant dissatisfaction with the payment process, frequently reporting unexpected charges... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.

Rated 4 out of 5 stars

Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.

Rated 4 out of 5 stars

The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.

Company details

  1. Travel Agency
  2. Flights Search Site

Written by the company

Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.

Written by the company

Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(58,478)

1,478 reviews in the last 12 months

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Rated 3 out of 5 stars

BEWARE!

I booked flights probably 3 weeks before departure, and the flight leaving was fine, but somehow the date of the flight back was changed from what I’d originally booked (I had proof of when I’d intended to return). Because of the rate I’d booked, they wouldn’t fix it (they give higher levels of customer service depending on someone’s “status”? That’s beyond terrible customer service!). I asked if the return date automatically changed if you changed the departure date and my question was ignored. I KNOW I booked the return for the right date. I don’t know how it could have possibly been changed.. Just be aware!

27 May 2026
Unprompted review
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Reply from SmartFares

Dear Customer,

Thank you for sharing your feedback. We take such concerns very seriously and would like to investigate this matter thoroughly.

However, despite our earlier request, we have not yet received the booking details required to locate your reservation. Without this information, it becomes difficult for us to review the transaction or assist further.

We kindly request that you share the relevant booking information so we can investigate the issue and provide appropriate assistance as soon as possible.

Regards,
Smartfares

Rated 5 out of 5 stars

Great service

It was quite simple and easy and just required me to add all info effortlessly. The Live Help lady also helped me a lot in terms of specific seats next to each other and also at the emergency exit as I need extra leg space for my very long legs.

30 May 2026

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