Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.
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Review summary
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Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
Excellent pricing and fast booking process. keep up it up.
The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 2 weeks
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Was happy with service until it made me…
Was happy with service until it made me fill out review
1 June 2026
Its not yet time to rate
Its not yet time to rate, give me another chance to rate as soon as everything is organised.
31 May 2026
Fast and easy!
31 May 2026
Is my first time that I use your…service it was gratis.
Is my first time that I use your service, and it
Was great.
Thanks.
31 May 2026
Easy to book.
30 May 2026
The mobile website is not great
30 May 2026
Great service
It was quite simple and easy and just required me to add all info effortlessly. The Live Help lady also helped me a lot in terms of specific seats next to each other and also at the emergency exit as I need extra leg space for my very long legs.
30 May 2026
Website mentioned Total Trip cost is A$…
Website mentioned Total Trip cost is A$ 1210.28. However I have been charged A$1263.78.
30 May 2026
Reply from SmartFares
Dear Customer,
Thank you for taking the time to share your feedback.
We’d like to clarify that Smartfares does not apply any additional charges beyond the total price shown during checkout. In many cases, a difference of this nature is due to currency conversion or foreign transaction fees applied by the card-issuing bank at the time the charge is processed. These fees vary by bank and are unfortunately outside of our control.
That said, we understand how unexpected charges can be concerning, and we truly appreciate you bringing this to our attention. Our customer support team would be happy to review your booking details and help clarify the charges further. Please feel free to contact us and we’ll be glad to assist.
Regards,
Smartfares
Great expierce
Great expierce! Easy to navigate thru the website, very clear instructions thank you!
29 May 2026
Very quick and easy
29 May 2026
WELL WITHOUT PROBLEM
29 May 2026
Easy booking!
28 May 2026
clear and efficient service
28 May 2026
It's not fair to add money for seat…
It's not fair to add money for seat after I've already booked. It was no said before booking that 55 would be charged for seat...
28 May 2026
Reply from SmartFares
Dear Customer,
Thank you for sharing your feedback. We understand your concern regarding the seat selection charge. Seat fees may apply depending on the seat chosen and are typically displayed during the booking process. However, we apologize for any confusion or inconvenience you experienced.
We would be happy to look into your booking and clarify the charges. Please reach out to our Customer Support Desk, and our team will assist you further.
Thank you for bringing this to our attention.
Regards,
Smartfares
Had a coupon which didn't work
27 May 2026
Quick and Easy.
27 May 2026
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