Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.
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Review summary
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Good prices and easy booking. My only complaint is the very aggressive upselling, but it was only a little annoying to keep saying no.
Excellent pricing and fast booking process. keep up it up.
The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.
Company details
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 2 weeks
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This company is an absolute scam
This company is an absolute scam. They get you by offering Low price on airline tickets. Once u call back to confirm, THEY WILL TELL YOU THAT THOSE TICKETS FOR WHATEVER DATE YOU PICKED IS NOT AVAILABLE .
THEY OFFER TICKETS ON DIFFERENT DATES KNOWING THAT'S NOT WAHT YOU NEED . THEY REFUSED TO CANCLE MY RESERVATION AND REFUND MY MONEY.
AFTER THRETENED THEM WITH SOME OPTIONS, I RECIEVED A CALL FROM THEM TRYIONG TO OFFER MY DIFFERENT OFFERS, ALL OF TEM IS HIGHER THAN WHAT YOU GET DIRECTLEY FROM THE AIRLINES COMPANY.
BE AWARE AND HOPE YOU CAN READ REVIEWS BEFORE DEALING WITH SUCH COMPANY.
SCAM SCAM SCAM!!!!
6 June 2026
Unprompted review
Reply from SmartFares
Dear Customer,
We take your concerns seriously and would like the opportunity to review your experience in detail.
To assist you, we previously requested additional information; however, we have not yet received a response. Please provide the requested details so that we can locate your booking, investigate the circumstances surrounding your reservation, and address your concerns appropriately.
Once we receive the necessary information, our team will be happy to review the matter and assist you further.
We look forward to hearing from you.
Regards,
Smartfares
i Had good coustmer service assistant…
i Had good coustmer service assistant when i was over charged.
5 June 2026
it was easy to book
6 April 2026
Pop up won't close
23 January 2026
Fast and easy
4 June 2026
GOOD EXPERIENCE
7 June 2025
BEWARE!
I booked flights probably 3 weeks before departure, and the flight leaving was fine, but somehow the date of the flight back was changed from what I’d originally booked (I had proof of when I’d intended to return). Because of the rate I’d booked, they wouldn’t fix it (they give higher levels of customer service depending on someone’s “status”? That’s beyond terrible customer service!). I asked if the return date automatically changed if you changed the departure date and my question was ignored. I KNOW I booked the return for the right date. I don’t know how it could have possibly been changed.. Just be aware!
27 May 2026
Unprompted review
Reply from SmartFares
Dear Customer,
Thank you for sharing your feedback. We take such concerns very seriously and would like to investigate this matter thoroughly.
However, despite our earlier request, we have not yet received the booking details required to locate your reservation. Without this information, it becomes difficult for us to review the transaction or assist further.
We kindly request that you share the relevant booking information so we can investigate the issue and provide appropriate assistance as soon as possible.
Regards,
Smartfares
how easy and simple and not a ton of…
how easy and simple and not a ton of adds or additional this and just simple to read and understand
1 June 2026
Was happy with service until it made me…
Was happy with service until it made me fill out review
1 June 2026
Its not yet time to rate
Its not yet time to rate, give me another chance to rate as soon as everything is organised.
31 May 2026
Fast and easy!
31 May 2026
Is my first time that I use your…service it was gratis.
Is my first time that I use your service, and it
Was great.
Thanks.
31 May 2026
Easy to book.
30 May 2026
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