SkyLux Travel Reviews 

28,326
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,057 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently praise the professional staff members for being extremely patient, helpful, and attentive to individual travel needs. People deeply appreciate the seamless online booking process, thorough agent guidance, and competitive prices that make planning complex international trips completely straightforward and truly enjoyable. However, some customers also noted frustrating issues regarding expensive change fees, strict ticket policies, and unexpected difficulties with post-purchase support. Some reviewers explicitly expressed deep dissatisfaction when trying to modify existing itineraries, resolve unexpected seat assignment problems, or deal with unhelpful customer service agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, noting that agents are helpful, efficient, and... See more

Customer service

Users describe positive interactions with customer service, noting that agents are very helpful, efficient,... See more

Price

Customers consistently note positive experiences with price, highlighting that representatives work hard to... See more

Booking process

People report positive experiences with the booking process, highlighting helpful and patient agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The agent Summer was patient, responsible, flexible and very customer oriented. Thank you! I found the Skylux website/systems a bit clunky and unreliable - had to spend 2.5 hours to book the tickets a... See more

Company replied

Rated 5 out of 5 stars

Cliff is a remarkable agent. Very prompt, responsive, assisted to resolve problems, etc. Thank you! I would like to see if this experience will want me to continue with Skylux for more bookings. B... See more

Company replied

Rated 5 out of 5 stars

Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more

Company replied

Rated 5 out of 5 stars

Junior is amazing! He has always been able to get great fares for me in business class, even when I fly to one location and leave from a different location. He’s also very personable and easy to work... See more

Company replied


Company details

  1. Flights Search Site
  2. Airline Ticket Agency
  3. Travel Agency

Written by the company

SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.

Brand you can trust, comfort you can afford

Written by the company

Save up to 50-70% on Business Class Flights
There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
The Advantage of Personal Travel Manager
One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
Complimentary Concierge Services
Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
Awarded for Excellence
SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).

Contact info

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(28,326)

3,895 reviews in the last 12 months

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Rated 4 out of 5 stars

They found great fares on non-stop…

They found great fares on non-stop flights on the exact dates we wanted to travel

1 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

At Skylux Travel, we believe that every journey should begin with excellence, and we are delighted to hear about your positive experience. Your satisfaction is our priority, and we look forward to making your next booking just as smooth and luxurious!

Rated 5 out of 5 stars

He's very helpful and knows what he is…

He's very helpful and knows what he is doing.

30 July 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!

Rated 5 out of 5 stars

Vernon excellent travel agent

Vernon very nice, courteous,patient and very knowledgeable. I will be happy to do business with him again.

5 August 2026
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Reply from SkyLux Travel

Thank you for your kind words about Vernon! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!

Rated 5 out of 5 stars

Customer care very helpful

Customer care very helpful. Always there to answer any questions.

5 August 2026
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Reply from SkyLux Travel

Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!

Rated 5 out of 5 stars

Vernon is easy to talk too and he’ll…

Vernon is easy to talk too and he’ll give several options

5 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for highlighting Vernon ’s outstanding service! Our team is dedicated to creating smooth and luxurious travel experiences, and we are delighted that they delivered that for you. We look forward to planning your next getaway!

Rated 5 out of 5 stars

Noah has been very helpful in all of…

Noah has been very helpful in all of our business class flights for many years.

4 August 2026
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Reply from SkyLux Travel

Your words mean so much to us! Noah takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

Great job thankyou for your support…

Great job thankyou for your support nice.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It is truly rewarding to hear about your positive experience with Skylux Travel! Providing premium service and unparalleled expertise is our commitment, and we are thrilled that we exceeded your expectations. We look forward to serving you again soon!

Rated 4 out of 5 stars

Pricing and availability

Pricing and availability

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!

Rated 5 out of 5 stars

Tabitha was amazing

Tabitha was amazing! She made everything so easy.

3 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Tabitha will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars

Caring & personal touch

Caring & personal touch with professionalism

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!

Rated 5 out of 5 stars

Review

Friendly, professional, good price.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!

Rated 5 out of 5 stars

Our Agent was Great!

Our Agent Sloane was professional, clear, helpful and did a great job in helping us find the best flight and rates.

4 August 2026
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Reply from SkyLux Travel

Your words mean so much to us! Sloane takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!

Rated 5 out of 5 stars

2nd time using Skylux

2nd time using Skylux. 2nd time using Anders as our trusted travel agent. He’s amazing! Thank you!

4 August 2026
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Reply from SkyLux Travel

A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!

Rated 5 out of 5 stars

good person who. cares

Mr Amir is very professional and I will use him over and over again. he cares about his peoples.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

We are so pleased to hear that Mr Amir provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!

Rated 5 out of 5 stars

This is my first time using a…

This is my first time using a consolidator, and Roman has made the process easy, and understandable. I was concerned, but Trust Pilot has calmed my fears.
Roman was compassionate and understanding.

4 August 2026
SkyLux Travel logo

Reply from SkyLux Travel

It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Roman will be thrilled to know they made your trip planning effortless and enjoyable!

Rated 5 out of 5 stars
SkyLux Travel logo

Reply from SkyLux Travel

Thank you for your kind words about Amadeo! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!

Rated 5 out of 5 stars

Calvin was extremely efficient and…

Calvin was extremely efficient and professional. He is patient and helpful beyond my expectations.

2 August 2026
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Reply from SkyLux Travel

Thank you for your kind words about Calvin! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!

Rated 5 out of 5 stars

Holmes is a great travel advisor

Holmes is a great travel advisor! He helped me from the beginning and until the end! Without his help, I am sure I would have paid extremely higher rates and I would have been lost without his advice. Thank you and I would love to work with him in the future!

29 July 2026
Unprompted review
SkyLux Travel logo

Reply from SkyLux Travel

We are grateful for your kind words about Holmes! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!

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