Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
Company replied
I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
Company replied
Company details
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Sky Bet
Thank you for your feedback! We're really glad to hear you love the app.
Thanks for choosing Sky Bet.
Had a problem with my account and the…
Had a problem with my account and the customer service person was fantastic helping sort things out.. Very good company to deal with and bet with.
18 June 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this wonderful feedback! We're really pleased to hear our customer service team was able to help sort out your account issue and provide you with fantastic support.
Comments like this mean a great deal to us, and we'll make sure your feedback is shared with the team.
We appreciate your custom and look forward to continuing to provide you with excellent service.
Thanks for choosing Sky Bet.
Very helpful
Very helpful, sorted my issue
Easy process with the support
Many thanks
18 June 2026
Unprompted review
Reply from Sky Bet
Thank you so much for the brilliant feedback! We're delighted to hear our support team made the process easy and got everything sorted for you.
Your kind words mean a lot to us. Thank you for choosing Sky Bet.
Great support from Ross!
18 June 2026
Unprompted review
Reply from Sky Bet
Ross is fantastic, and we're so glad they could deliver such great support for you. Thanks for the kind words and for choosing Sky Bet!
My bet stated cash out should have been…
My bet stated cash out should have been available, and I was told by an advisor that it was, but my screenshots clearly show otherwise.
I had 5 out of 7 selections achieved just before half-time, yet the cash out option was never available at any point despite repeated attempts.
When I contacted support, the advisor repeatedly sent me a link to the terms and conditions. These state that cash out may be unavailable temporarily, but in my case it was unavailable for the entire duration of the match, which doesn’t match what I experienced.
Overall, the feature felt misleading in practice and the support response did not address the actual issue I raised.
17 June 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and sort this out for you properly. We're committed to making things right, and we appreciate you giving us the chance to help.
Do not use this site they rip you off I…
Do not use this site they rip you off I cashed out for 150 said successful then said bet lost customer service useless avoid
17 June 2026
Unprompted review
Had a query today about a bet I placed…
Had a query today about a bet I placed it was settled very quickly and efficiently very good thank you skybet
17 June 2026
Unprompted review
Reply from Sky Bet
Thanks so much for the great review! We're glad we could settle that quickly for you. Appreciate your support!
The app was okay a couple of years ago…
The app was okay a couple of years ago but now it’s terrible.
Also be careful when you get free spins. They’re 10p each but when you’ve used them and start using your own balance it jumps up to £1.
Charlatans
17 June 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
I have used skybet for sometime…
I have used skybet for sometime enjoying the app the information provided on each horse in races helping me with my selection it has completely changed no help now other than equipment used by individual horses I have had to search other apps to change to coral/365/paddypower why do companies change things that work just fine ?. Sky have resolved the issue and I wish to upgrade my rating to 4stars
16 June 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
Caroline dealt with my issue quickly…
Caroline dealt with my issue quickly and response was great 👍
16 June 2026
Unprompted review
Reply from Sky Bet
We're so pleased Caroline could resolve your issue quickly and professionally. That's what we strive for every time. Thanks for choosing Sky Bet!
My problem sorted immediately and let…
My problem sorted immediately and let me enjoy my games x
16 June 2026
Unprompted review
Reply from Sky Bet
We're thrilled our team could help turn your experience around. Your feedback helps us improve, and we really appreciate your loyalty. Thanks for being part of Sky Bet!
Scam on free spin games and vegas
Scam on free spin games and vegas. Havent been able to use winning spins for days. Helpdesk are no help
15 June 2026
Unprompted review
Excellent customer service and really…
Excellent customer service and really care about their customers and their gambling habits. Always put the customer first and act like it's not all about making money from them.
15 June 2026
Unprompted review
Reply from Sky Bet
Thanks so much for this brilliant feedback! We're absolutely delighted you recognize that Sky Bet truly cares about our customers and their gambling habits. Your observation that we prioritize the customer first and don't just focus on making money is wonderful to hear—that's a fundamental part of our culture. We're committed to responsible, ethical betting practices. Thanks for being part of our community!
Do not use sky bet
Do not use sky bet! They didn't honour 2 bets in WC26 that I should have won but they said I lost. I watched the games saw the shots on target. Can't help but wonder how many other people they've stole 20 quid from here n there, not a lot of money I know but they do it enough its millions.
14 June 2026
Unprompted review
Although I wasn’t able to get exactly…
Although I wasn’t able to get exactly what I wanted the agent did everything she could which is why I didn’t put 5 stars otherwise I would have. Very good service
15 June 2026
Unprompted review
Reply from Sky Bet
Thank you for this excellent feedback! We're absolutely thrilled to hear our agent did everything she could to help you, we appreciate your patience and we're honoured by your kind words. Thanks for your support!
Had a bet disappear on account
Had a bet disappear on account. Contacted customer support who were Too Busy to answer and would message me when they felt like dealing with me. Worst odds and worst customer supoort.
14 June 2026
Unprompted review
Very helpful customer services and very…
Very helpful customer services and very quick to answer. Sky bet is excellent.
14 June 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to leave this review. We're delighted to hear about your positive experience and truly appreciate your support. We're committed to maintaining that standard. Thanks for choosing Sky Bet!
Good luck getting paid out
Agent not even quoting the right race when arguing a pay out more then happy to take your money soon as you win good luck getting paid.
7 June 2026
Unprompted review
Trying to put more than single bet it…
Trying to put more than single bet it jumps all over place
14 June 2026
Unprompted review
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