Ladbrokes Reviews 4,103

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and products, often describing them as having issues or being perceived as disadvantageous to users. People frequently encountered issues with payments, including difficulties with withdrawals and concerns about payout processes. The customer service was also a major point of contention, with many finding it unhelpful, robotic, and difficult to reach. Some people also felt that the pricing, particularly regarding bonuses and rewards, was poor and not competitive. However, a few other people also felt that the site was fair, had good slots, and offered immediate payouts, with some even having positive experiences with customer support and account verification.

What people talk about most

Website

Users describe negative interactions with the website. Many reviewers report issues such as hidden charges,... See more

Price

Reviewers express strong dissatisfaction with pricing, frequently describing it as a "rip off" and "robbery."... See more

Product

Reviewers highlight negative aspects of the product, particularly the slot games. Many customers report... See more

Payment

Customers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

People report negative experiences with customer service, often describing it as frustrating and unhelpful.... See more

Based on these reviews

Rated 1 out of 5 stars

Staff member at Bingley.. Absolutely laughable.. after 40 thousands upwards spent regularly on-line.. with sister partner coral.. I decided to visit the shop.. Friendly conversations with other staff... See more

Rated 1 out of 5 stars

loyalty is not a word with these guys poor bonuses and rewards and even promos are terrible , live chat is just robotic , so dont waste your time. Been using the site for a very long time spending a f... See more

Rated 1 out of 5 stars

Looking at reviews im not the only one who thinks Ladbrokes are robbers. Its not all about winning, its the amount of unfair play. Reels rigged, every combination & Ante rigged. Free spins rigged.... See more

Rated 1 out of 5 stars

Hello again, despite this email confiring my account is verified and ready, its not and yur chat help is useless appart from saying my account isnt verified. Opening an account with Ladbrookes is... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tried placing a bet in their shop on…

Tried placing a bet in their shop on middle Abbey Street, asked the guy for a price he said he couldn't do it and suggested i use a machine that was limiting the amount i could put on to a pathetic amount of money, I walked out and I'll never go back again, ladbrokes are done. the bet was a winner.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Room temperature IQ over at Ladbrokes

Room temperature IQ over at Ladbrokes, they paid me £34 by mistake and now my account in minus, I spend 50£ a week in the app, they won’t put my balance back to zero even though their mistake, so dumb as if they did this I would continue to spend lots of money with then, now I have just deleted the app, idiots don’t know how to run a business

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Bonuses and incentives are poor

Bonuses and incentives are poor. The Ladbucks promo has recently been nerfed beyond belief. The number of free slots contests has been reduced, this reduces the opportunities to win and has also caused each contest to have significantly more payers which further reduces the chances of a win since the reward pool is fixed; additionally the brackets for winners and the amounts of winnings have also been reduced, so overall the potential chances of a win are significantly lower. They also use the worst slots on the site for most of these contests, for example using collector-based slots for a contest with a fixed 30 spins, giving a minimal chance to reach a decent score.

The live contests aren't the greatest either - Ladbrokes live games are provided by Playtech and some of their practices, particularly on wheel games, make me genuinely wonder how they have ever been licenced to operate in the UK. For example half-spinning the wheel so that certain segments simply never reach the flapper. It should not be legal to take bets on outcomes which are literally impossible to achieve, not least because this reduces the overall odds on specific outcomes across multiple spins.

I use Ladbrokes primarily for sports betting, where they do OK. Just OK; they don't have the best odds but they aren't the worst either and I've never had problems with rejected bets, payout problems or issues with customer support, they've all been fine in my experience.

I do feel that they're riding their position as one of the best known names on the high street in the UK a bit hard though - gambling is a hugely competitive marketplace these days and foolish decisions like slashing the rewards provided from Ladbucks will encourage people to look elsewhere.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes 😂😂😂

Ladbrokes 😂😂😂

They call themselves an online Casino lol
Ladbrokes free promotions are boring, never get placed on any leaderboard and Ladbucks is ridiculous as you need Thousands for 3 dead capped spins to get a pop up stating unlucky you didn't win or 4p or something.
Gameplay when you deposit on whatever game or whatever stake is just dead spin after dead spin with no features or scatters.
If you was lucky enough to get a feature it's very capped and your winnings are appallingly very low peanuts, making it it so dreary and boring.
Ladbrokes i'd rate out of 10 for an online Casino about half a point.
If your bored and want a flutter you stand just as much chance winning on the National lottery.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst casino, hands down

Is this the worst of the lot? I think so. €50+ on multiple 10 cent games, 2 scatters with wins of €2 and €4.

Terrible app, constantly hangs, across multiple devices.

Free spins when you spend €20, except it doesn't work, never credits, and when you reach out to customer service you spend 45 minutes to get an I don't know from an idiot.

Honestly, wipe your butt with the money instead, at least it's good for something then.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Staff member at Bingley.

Staff member at Bingley.. Absolutely laughable.. after 40 thousands upwards spent regularly on-line.. with sister partner coral.. I decided to visit the shop.. Friendly conversations with other staff members.. The Little Hitler snatches the phone and charger lead..A simple who's is this phone plugged in.. WOULD OF SUFFICED.. ABSOLUTE DISGRACEFUL STAFF MEMBER TO THE public..

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer advisor admitted the block…

Customer advisor admitted the block will stay on my account, when pointing out the company was a scam he replied why would you want to be with us we’re scamming people luckily I have recorded the call! Rang back and was told no one could speak to me as I was recording ……something to worry about Ladbrokes? If your agents and yourselves have done nothing wrong then you wouldn’t be co termed about being recorded!
Stay well away from them they will take your money and block your account! Admitting you’re scamming people wow!
Thanks for the proof though I will made sure it lands in the correct hands! You need investigating

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Placed a bet on the Irish Grand…

Placed a bet on the Irish Grand National and was told by the member of staff in the shop that each way was for the first six places. My horse finish sixth I went to pick up my winnings and was told it was only paying the first five places the information of point of sale was incorrect and after speaking to customer services the area manager is refusing to pay out over 40 years of betting with this company and there will be no more shocking service.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

My mum likes a spin occasionally she’s…

EDIT: THEY HAVE NOW BLOCKED ME FROM USING THE ONLINE CHAT

My mum likes a spin occasionally she’s a pensioner and gets bored, she had a little win, at withdrawal she was asked for all kinds of stuff which she provided and apparently that’s not good enough, they are now refusing to pay out and refusing to pay back what was deposited since opening. ABSOLUTELY DISGUSTING TO SCAM A PENSIONER!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

Closed my account as they want to no your bussiness glad i did anyway dont want to payout withdraws some clown on the phone talking rubbish

13 April 2026
Unprompted review
Rated 1 out of 5 stars

another case of account closed for no…

another case of account closed for no reason. citing irregular activities. odd enough, the email cam through just minutes after i processed a large winnings withdrawal. now i can't access my winnings and they even refuse to refund the stakes (they cant keep the stakes and the winnings, that's just theft). going through complaints procedure and have been in touch with the gambling commission. i will have my money or my day in court.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Reputable company

Overall this is one of the more reputable online sites. They pay relatively quick and never a problem with payment. They are fair and you win fair and square. No catches. I see a review about chat bots and I hope its not going to ruin a reputable company like many others. I'll know when I have an issue I suppose. Definitely one of the better sites for my needs.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Listen people I've noticed the online…

Listen people I've noticed the online slots industry has changed none more than ladbrokes for fairness this is why I have closed my account ut it got me interested when they say they are checked for fairness independently this is bullshit ive been looking into this they use companies like Gli where ladbrokes pay these companies sign up to the to test online slots before they can put them out to maket that's you the people and yes they need to meet standards but these change company to company meaning the it company when doing g the work for ladbrokes changes plus ladbrokes are the clients so these companies bend over backwards to get the contract in short the IT company does that it can to persuade ladbrokes to give the co tract and that how you the player are tucked over so ladbrokes really is in control plus they have moved to Malta where Malta has different legal laws they have to go by stay well clear if this company

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Hoops to jump thru after i gave them…

Hoops to jump thru after i gave them Money to bet on Grand National was accepted ... now they want me to sent them my life story ... sorry but all i want now is to close my account and thats a pain too .. arggg what a palava .. i cant be bothered with it .. what a joke . i will go to a local betting office next time .. :)

12 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look