Sky Bet Reviews 

5,381
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,599 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the staff for being helpful, friendly, and efficient, often resolving account-related issues or queries quickly. People often highlight how promptly agents address concerns, making interactions smooth and satisfactory, whether for updates or problem-solving. Reviewers appreciate the professionalism and understanding of the support team, ensuring a positive experience when dealing with various matters. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful responses that often failed to resolve their problems. Additionally, a few other people also felt that the website and app experience was problematic, citing frequent lagging, freezing, and slow updates, which significantly hindered real-time betting and overall usability.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, with many reporting positive interactions where agents were... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as efficient, helpful, and... See more

Website

Users describe ambiguous interactions with the website, with some praising it as a great gaming site, easy to... See more

User experience

People report ambiguous experiences with user experience, with some customers finding the app very easy to... See more

Service

Customers had ambiguous experiences with service, with many praising the efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more

Company replied

Rated 5 out of 5 stars

I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more

Company replied

Rated 5 out of 5 stars

So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more

Company replied

Rated 5 out of 5 stars

I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more

Company replied


Company details

  1. Betting Agency

Information provided by various external sources

Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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3.5

All reviews

(5,381)

1,477 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service is terrible and non…

Customer service is terrible and non existent, made to frustrate you as they ignore your message and say everything looks fine and send you in circles continuing to ignore what you actually say. Wouldn’t even call it a customer service as it’s nonexistent if i’m honest just a straight up scam for your money, sometimes your money just disappears from your account with no help.

24 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 2 out of 5 stars

I enjoy Sky Bet but...

I enjoy Sky Bet. I like their bet options and their specials. My withdrawals normally land in my bank within minutes if not seconds but last night I had 2 small withdrawals that didn't go to my bank. So I waited till this morning and still no sign so I went on their "chat" site... if you want to know what a company thinks of you, just go on their "chat".. after battling through their robot I got passed to a human... but just like at midnight last night they were far busier than normal and I should expect delays, this is just after 7am I can't imagine many fools like me clogging up their chat at this time. Anyway after getting kind of generic answers from the human, answers that never answered my query I asked could he provide a link as I could make a complaint about the whole process... another generic answer, i ask again... 10 minutes after asking for a link no link nor answer was provided.. i have all this in pictures too. I really enjoy SkyBet but if they can't and wont answer simple questions as in where is my withdrawal and why has it been delayed and im only a €5 bet kinda customer what respect do they have for their customers? Be careful of this company in future. Im sure i will recieve my 2 payouts eventually but I only wanted to know was this delay a glitch or now the new norm as it would affect my betting but they refused to answer or give me an option to escalate the issue... Be lucky.

24 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.

We'd really like the opportunity to investigate this further and see what we can do to improve things for you.

Rated 2 out of 5 stars

Sky bet I've been on chat… can I attach screenshot of missing settled bets

This is ridiculous I've been on chat for a hour my bets clearly settled incorrectly but they won't re asses the payment all sites are getting worse since getting popular during the very bad covid period as people went online to enjoy their gaming the outcome of the bet odds stated but still incorrectly paid is bad never have issues but not that bad ever

23 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 1 out of 5 stars

Sky slots machines where charging me…

Sky slots machines where charging me double on every bet I did . Tried to contact them but they won't help or do anything. Scam be careful people

23 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.

Rated 5 out of 5 stars

Great customer service

Great customer service

23 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your feedback! We're really pleased to hear you had a great customer service experience. Your feedback means a lot to us.

Thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Rupasi was amazing

Rupasi was amazing. Super helpful and got my account open in 10 minutes max.

22 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your brilliant feedback! We're delighted to hear that Rupasi provided amazing service and got your account opened so quickly.

Thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Skybet all day good promotions great…

Skybet all day good promotions great choice of betting , excellent customer service 😊👍

22 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you so much for your feedback! We're thrilled to hear you're enjoying our promotions, betting options, and customer service. Your support means a lot to us 😊

Thanks for choosing Sky Bet.

Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!!

Suspend your account with no explanation and demand 3 months bank statements. All while holding on to YOUR MONEY!!! SkyTV are con merchants, I assumed sky bet was a different entity, obviously I was wrong

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick at sorting my inquiry 👍

21 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your feedback! We're really pleased our team could resolve your issue quickly. That's what we strive for every time.

Thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Needed to update my name on my account…

Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. this was all done in less than 10 minutes and the account was updated immediately. Super impressed, well done Sky Bet!!

21 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you so much for this wonderful feedback! We're absolutely delighted to hear that you had such a smooth experience.

We're really pleased our live chat team provided clear instructions and got everything sorted for you in under 10 minutes – that's exactly the kind of efficient service we aim for.

Your kind words mean a lot to us, thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Customer Service team are fantastic!

Customer Service team are fantastic at sky vegas. Whilst I don't tend to win much at all compared to what i put in, the team are brilliant with any issues you may face. Keep up the amazing work everyone! :)

21 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you so much for your kind words! We're delighted to hear that our customer service team has been fantastic in helping you with any issues!

We appreciate your loyalty and support. If you ever need anything, our team is always here to help.

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service

19 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you! We're really pleased to hear our customer service team was able to help you. Your feedback means a lot to us.

Thanks for choosing Sky Bet.

Rated 1 out of 5 stars

I was with this company for over 10…

I was with this company for over 10 years . Dont play the poker its rigged. They kept ringing me asking me irrelevant questions. I asked them to delete my poker account so I'm not tempted to go on it but they deleted my whole account and told me 10 other sites I'm barred from.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

had a issue with withdrawing money from…

had a issue with withdrawing money from sky bet account and was resolved promptly and efficiently

19 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your feedback! We're really pleased to hear that our team was able to resolve your withdrawal issue promptly and efficiently.

We know how important it is to get these things sorted quickly, and we appreciate you taking the time to let us know.

Thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Excellent service had a problem with…

Excellent service had a problem with promotion all sorted without any hassle 😀

19 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your excellent feedback! We're really pleased to hear we could sort out your promotion issue quickly and without any hassle 😀


Thanks for choosing Sky Bet.

Rated 5 out of 5 stars

Fantastic help

Fantastic help, it took a while but the wait was worth the customer service

19 June 2026
Unprompted review
Sky Bet logo

Reply from Sky Bet

Thank you for your fantastic feedback! We're really pleased to hear that our customer service team was able to help you, even though it took a little longer than we'd have liked.

We appreciate your patience, and we're glad the outcome was worth the wait. If you need anything in the future, we're always here.

Thanks for choosing Sky Bet.

Rated 1 out of 5 stars

The facility to cash out a bet is…

The facility to cash out a bet is constantly shown as updating thus being essentially unavailable for the duration of the event.
No reply from customer services regarding this issue.
Seems to be a company tactic affecting a lot of people. Unacceptable

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Games are misleading ..

Games are misleading ... Start of as free spins but then will just change to your account balance... Then Start off where you don't take long to get bonus games and get you in with some free spins... Then all of a sudden they are really hard to come by... Addictive and so easy to lose alot of money. Walked away quickly but can understand how easy I could of been alot down.

You could easily go from slightly up to 100s down in minutes if you wasn't careful or chasing what your down.

Definitely more should be done to not make these games that easy to fleece you big amounts in mere minutes

18 June 2026
Unprompted review

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