Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
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I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
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Company details
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5K reviews
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Dreadful … I used sky bet for years but…
Dreadful … I used sky bet for years but never again .. bet 365 constantly giving cash out prices … sky not once in game had a cash out / need to sort that
18 July 2026
Unprompted review
Game fairness is a disgrace.
Game fairness is a disgrace.
Over 200 spins without any form of bonus is a joke, funny how the so called "randomness" of their games always benefits them every time.
18 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very polite and respectful customer…
Very polite and respectful customer service. Fast, efficient and very effective problem solving. My service agent Pavani resolved my issue respectfully and effectively. 10/10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
17 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this absolutely brilliant review! We're delighted Pavani could resolve your issue so respectfully and effectively, and we're truly grateful for your 10/10 rating. Your recognition of our polite, fast, and efficient service validates everything our team works towards. This feedback is genuinely treasured. Thanks for your exceptional loyalty!
I genuinely have gotten scammed.
I genuinely have gotten scammed this betting app is stupid by making mistakes with their coefficients and advertising fake scores for fake winning teams. I have opened several tickets and opened a ticket with the Gambling Agency hopefully I’ll get to the bottom of this. I used this app for around 1 year. Everything was okay until now. They should have voided my bet rather than make me lose my money due to their negligence. Now I will try to escalate this further. Btw they have suspended my account with no viable reason and I can no longer withdraw my funds from my account. So I got scammed twice in one day 😂 I highly recommend to save yourself the hassle and don’t gamble or if anything use any other platform. This platform will deceive you eventually. I have photos and videos of everything if anyone is interested feel free to let me know.
17 July 2026
Unprompted review
Rubbish anf fake app....sky the worst…
Rubbish anf fake app....sky the worst site on the world..dont trust sky and dont play here....my oppinion chose another bet but no sky
17 July 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to review us! We're delighted to hear you find our betting service excellent. Your feedback is genuinely appreciated, and we're committed to continuing to deliver that standard. Thanks for your business!
Had an issue with my free bets but the…
Had an issue with my free bets but the customer service agent dealt with it promptly 😀
17 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this great review! We're so pleased our agent could resolve your free bet issue promptly for you. Your feedback truly means a lot to us. We look forward to continuing to serve you well. Thanks for choosing Sky Bet!
Once you get through after the…
Once you get through after the nuisance BOT that's why I put 9 and not 10
17 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this honest feedback, we really appreciate it! We're so pleased that once you connected with our team, you had an excellent experience. Your point about the initial bot is valuable feedback, and we genuinely hear you. We're constantly working to improve that journey to get customers to a human agent more smoothly. Thanks for taking the time to review us, and we appreciate your loyalty!
Thaniya was excellent with my problem…
Thaniya was excellent with my problem clear and concise it was easy dealing with her.
16 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much – we love to hear this! We're thrilled Thaniya was excellent and made dealing with your problem so easy and clear. We'll make sure she knows how much you appreciated her help. Your kind words truly brighten our day. Thanks for being part of the Sky Bet community!
Suraj was very helpful !!
16 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this brilliant review! We're so proud of Suraj and delighted he could be so helpful for you. Your appreciation truly means the world to him and to our entire team. We really appreciate your feedback and your business. Thanks for choosing Sky Bet!
Kunta was brilliant
Kunta was brilliant! Great response and got back to me quickly.
16 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much – we love to hear this! We're thrilled Kunta provided you with brilliant and quick support. We'll make sure she knows how much you appreciated her help. Thanks for being part of the Sky Bet community!
Customer service is shocking
Customer service is shocking. Won a small amount on free bet, they then didn’t pay out properly on it. Went onto customer support for Roshun, took 1 hour a half, they didn’t understand anything, didn’t resolve and repeatedly ignored my messages. There a better gambling companies out there that deal with issues better - it’s not worth the hassle with these as when something goes wrong they can’t deal with it. This would be 5 minutes at Bet365 but 1 hour and a half here.
16 July 2026
Unprompted review
Bet on football say 7 mins to go put…
Bet on football say 7 mins to go put bet on 2.5 takes bet then says 2 mins to go ☹️☹️☹️☹️☹️
16 July 2026
Unprompted review
excellent service well impressed with…
excellent service well impressed with customer service sorted out my issues
15 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this great review! We're so glad our customer service impressed you and that we could sort out your issues quickly. Your feedback truly means a lot to us. We look forward to continuing to serve you well. Thanks for choosing Sky Bet!
Great app best I've ever used
15 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this brilliant review! We're so pleased you're enjoying our app and that it's the best you've experienced. Your kind words mean everything to us. We look forward to continuing to serve you well. Thanks for choosing Sky Bet!
Betting odds enquiry
I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly and efficient
15 July 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this great feedback! We're so glad our team could note your betting odds enquiry about Argentina v England promptly and professionally. Your suggestion helps us continue expanding our coverage. We appreciate your kind words about our fast, friendly service. Thanks for choosing Sky Bet!
Customer care is no help at all.
Customer care is no help at all.
Downloaded the app for sky bingo had great fun till I tried joining other rooms, to find I can't access them, reach out numorous times to get told clear this restart delete app ect, none of that worked then to get told there's a technical error on my account techinal team working on it, here I am a month and half later with the same issue and still not been sorted. Reached out again now and get told same as I did month and half ago. Quick to take my money not so quick to fix my problem!
1 June 2026
Unprompted review
Garbage
Can't withdraw my money, keeps returning to my Skybet balance. Conviniently, the same card works fine for deposits. I can put deposits in, but not take them out. The same card works for withdrawals on Paddypower either. Their customer service is literally just badly coded AI bots that can't figure out anything, and navigating their site is a convoluted maze. I can infer nothing else other than this is intentional to make it hard as possible to withdraw money.
Use Paddypower or any alternative instead, these guys are crooks.
14 July 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Used to be very good....now a…
Used to be very good....now a joke....attempted to get a golf bet on-gave up after 15 fruitless minutes....this is a regular experience
14 July 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Very helpful and made it easy to sort…
Very helpful and made it easy to sort my problem
13 July 2026
Unprompted review
Reply from Sky Bet
Thank you for this great review! We're thrilled our team could help you and make the process smooth and easy. Your feedback truly means a lot to us. We look forward to helping you again anytime. Thanks for choosing Sky Bet!
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