Sky Reviews 26,621

Spoke to Matt just to get some cost options for a new phone. Was super helpful, no hard sell or pressure. Ended up being such a good deal signed with him there and then. Woukd highly recommend speaking to him.

Joe was very very helpful,and a great ambassador to your organisation .

Switching three HMO rental properties to Sky. Applied online with the addresses of the properties in question. Wanted router to be delivered to me where I live as tenants are out all day working to pay my rent. However, there was no option to add a secondary address for delivery of router, therefore phoned Sky to ask for router to be sent to me for safe delivery. Eventually, after being pingponged through no less than seven departments, this was arranged (or so I thought!). However, delivery was still made to a rental property, no one was in and the moron of a courier dumped the package containing the router in the recycling box which was then taken to the recycling centre with various items for recycling, never to be seen again. (1) Total incompetence on the part of Sky in not following my instructions for safe delivery (2) Delivery driver with not half a brain cell dumping the package in the recycling box at the HMO rental property. And the icing on top of the cake .... an email received the following day from Sky that I will be charged for this missing router. You couldn't make it up !!!

PS: After contacting Sky as per their request below, they simply asked me to email a complaint to a further email address, this time provided by them. When I queried as to why they were refusing to help me, the response was "The agent has access to all the tools and system to be able to manage this complaint for you. As we are limited to certain tools I wouldn't be able to manage this fully for you. Thanks, Allan.

In that case, what are these Sky employees that pick up complaints via Trustpilot actually doing - paying lip service so that it may seem to an outsider reading reviews that something is being done when in reality nothing is being done ??

Went to liam at the sky stand in Bridgwater and he was very helpful with my phone and very knowledgeable. He explained everything to me in a clear way, would definitely recommend

Craig stopped me while I was walking through the mall. He offered the cell phone package and I purchased the iPhone 17 pro max. He also demonstrated the televisions. Customer service was great. He was well informed and pleasant.

I recently visited Sky at Silverburn Shopping Centre after a frustrating experience with their call centre. I had been passed between four different people on the phone, and unfortunately one of them was quite rude, which made the whole situation even more disappointing.

Because of that, I decided to go in person—and I’m really glad I did. The in-store experience was completely different. Robbie was extremely helpful in setting up my new broadband and TV package. He was friendly, approachable, and took the time to clearly explain all the options without any pressure. Everything was transparent, especially the pricing, which I really appreciated.

Another staff member, Nad, was also lovely and welcoming.

Overall, while the call centre experience wasn’t great, the in-person team at Silverburn turned things around and provided excellent customer service.

Upon cancelling my sky broadband and Tv due to rising costs, I then had an email from them asking me to ring, which I did, I asked if they could reduce the costs and was told I couldn’t do anything as I had already requested a switch, no attempt to keep me as a customer, I have been with sky for 19 years, they sent me a box to return equipment, it will only fit the router, not the sky box as well, I have rang this morning, and was told to find a box and take it to the post office as they cannot send another box. Customer service does not exist, very disappointed will never go back to sky

Michelle was so lovely sorting our issues with the sky glass bundle after over a month of issues, kept us at ease with us being first time house buyers and explaining everything we needed to know

Thankyou Lee you are absolutely fabulous talked us through everything.
Made us feel at ease not pushy
Polite very welcoming
Lee you are a super star 🌟

I walked in to the metrocentre store and met Angela. She was very easy to talk to and listened to my circumstances and found me the perfect bundle. She answered all my questions and has me all ready to go. Thanks Angela

Danny was lovely, he went above and beyond to help me with my phone right from ordering to helping me sort it all. Could not fault him in the slightest!

Craig approached me
Was helpful and successful in obtaining glass credit also attempted improve my broadband without success
Was friendly and informative talked me through the system
I had worries about credit but he reassured me and his reassurance was founded

Nikesh was excellent thanks for new I phone 17 pro max will be back for tv sky harrow on top st georges

An update on SKY the thieves of broadband . They owned up to a mistake of restarting a contract instead of continuing one when we moved house. They refused to correct their mistake and refund 40 pounds they owed me. We have since cancelled and they said they would charge us 189 pounds (even though if they had done their job properly we have completed or minimum term contract) they have now sent a bill for over 200 pounds cancellation fee and are threatening me with debt collection agencies, legal action etc, even though the fee will go through without problems. So in total SKY actually owe ME approximately 260 pounds, but I don't have the energy to fight it. Congratulations SKY you are a disgusting bunch of thieves, and possibly there worst service provider out there. PLEASE EVERYONE STAY AWAY FROM SKY

Employees lie
Don’t listen back to phone calls
Can’t speak to a manager
Full of crap

Absolute rubbish. Trying to upgrade the router after 10 years and you have to provide every possible detail ever required, making it so difficult to upgrade when they should know exactly what you have installed. Absolute dire customer services. Time to go elsewhere

This is by far the worse company out there . They lie constantly, they do not know what they are doing . 16 emails 5 phone calls directed all around the world no one at this company has a clue what they are doing . Customer service is the worse I’ve ever come across. All they are interested is in taking your money , nothing else !!
Please reply below .
Hi Jennifer
I’m sorry but enough is enough sky are by far the worst company I have ever come across . I’ve engaged many many times same old reply . I’m now on a group on social media , where it seem common practice just to lie to customers and take there money under false pretences.
I took legal advise on Thursday as my sister is a barrister and now will be taking sky to Uxbridge small claims court I have signed a nda and I’ll let my sister deal with the legal tender at court for the total claim now ..

Left Sky Broadband due to mid-contract price hike. All was agreed on the phone and service was cancelled, a termination date and partial refund agreed and equipment was returned. Then Sky debited my card with a further months subscription which when queried I was told would be refunded. I then receive a threatening email stating that a further £50.00 in Early Termination charges would be applied. Totally unacceptable.

And before you send an auto response directing me to your social media pages - I don't have chavvy social media - so give a phone number.

— Jennifer, let me be frank here; what bit about me NOT having Social Media do you not understand??

I have been trying to return an unused and unwanted puck for use with Sky Streaming for about a week. You get passed around the houses from one agent to another and nothing gets resolved. I thought Virgin Media was bad, but Sky seems determined to equal their ineffective customer service. The agents all seem keen to offer new services and seem incapable of dealing with the issue at hand. I'm also fed up being sent e-mails that one cannot reply to. Infuriating.

I am extremely disappointed with the service I have received from Sky. As a customer of over 14 years, this experience has been unacceptable.
These issues began when I recently took out broadband and changed my package to Sky Stream. From the outset, I was given incorrect information and sold a package that did not match what I was later billed for. I was also advised to take Sky Glass, which did not work properly and was cancelled within the cooling-off period. Despite being clearly told I would not be charged, I then received messages stating my account was in arrears for a bill that should never have existed.
When the Sky Glass TV was delivered, the order had not even been followed correctly. I was sent the wrong colour, and instead of resolving this, I was advised to cancel and reorder again. This was not practical, especially as I had already taken a day off work to wait for the delivery.
When setting up broadband, Sky failed to request the transfer of my number from my previous provider. I was then told to cancel and reorder the service, which caused unnecessary delays. I was left without broadband for over a week and a half, which meant I was unable to work from home and caused significant inconvenience. I was also told that an engineer would attend to set everything up again, but on the day no one turned up. When I called in the evening, I was simply told that I could set it up myself. If I had been told this from the beginning, I would have done it, rather than waiting in and dealing with the disruption.
I was assured that I would not be charged for the period affected by these mistakes. Although a discount was mentioned, my March bill was significantly higher than expected. It appears that charges were simply added together and pushed into the following month, making any so-called “discount” meaningless.
From January to March, I was on the phone to Sky almost every single day trying to resolve these issues. Each time, I was given different information and repeatedly promised call-backs that never happened. After March, the communication became even worse, I stopped receiving any meaningful responses and was left with empty assurances that someone would get back to me, which never happened.
This is not just poor service, it is a complete lack of accountability. I have been overcharged, misled, and repeatedly ignored. As a long-standing customer, I expected far better. Instead, I have been left chasing an issue that should have been resolved weeks ago.
As soon as my contract comes to an end, I will be leaving Sky. I have completely lost confidence in the service. I expect urgent contact to resolve this matter, including a full review of my account, correction of all billing errors, and clear confirmation of any agreed adjustments. If this is not addressed immediately, I will escalate this further.