SJSCycles Reviews 

17,816
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 969 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of hard-to-find bicycle parts, mechanical components, and specialized items that are often completely unavailable at other traditional retailers. Consumers consistently highlight the prompt, highly reliable delivery services, secure packaging, and the extremely helpful, knowledgeable guidance provided by friendly staff members. Some reviewers were not happy with occasional discrepancies regarding item sizing, incorrect measurements, or mismatched component lengths experienced upon arrival. Conversely, a small portion of people felt that certain specialized items required careful questions and direct confirmation to ensure proper setup before ordering.

What people talk about most

Product

Users describe positive interactions with product, highlighting the extensive inventory of hard-to-find... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery and great product... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs, fair pricing, and... See more

Order

Reviewers mention positive feedback about order, consistently praising the prompt dispatch and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SJS have what other stores say they can’t get. I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car pa... See more

Rated 5 out of 5 stars

Even though I was ordering some standard parts for a Brompton bike which are available from numerous Brompton stockists, I still went to SJS Cycles, why? Their Brompton parts prices are competitive;... See more

Rated 5 out of 5 stars

Had to replace a cracked rear rim on a hybrid e-bike. Chatted to them by phone to find the most suitable replacement, taking system weight, bike type, use and cost into account. Most cost-effective wa... See more

Rated 5 out of 5 stars

Been buying from SJS for years, great selection of products including wide range of Shimano spares which let me fix what I have rather than be forced to replace the entire thing. When I've had to ema... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(17,816)

902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In stock meant just that!

In stock meant just that. Sent my purchase out promptly and arrived as anticipated. Take note others, who invite reviews of items that have still not been delivered after a month, and ignore emails!

6 June 2026
Rated 5 out of 5 stars

Superb.

Superb service, superb products. Been dealing with SJS for decades…nothing to complain about.

6 March 2026
Rated 3 out of 5 stars

They only had one hope top cap bolt and…

They only had one hope top cap bolt and only one hope top cap the bolt and cap didn’t fit may of been my mistake

3 June 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your review, Luca. We're sorry to hear the Hope top cap and bolt didn't fit together as expected.

We did get in touch after seeing your review as we'd really like to investigate what happened and help find a solution. It's possible there was a compatibility issue or perhaps a mismatch between the parts ordered, but unfortunately we haven't yet heard back from you.

If you're able to contact us with your order number and a few more details, we'll be happy to look into this further and do our best to get things resolved for you.

Rated 5 out of 5 stars

Great advice and helpful staff.

The information on the manufacturer’s website wasn’t clear. Spoke to a very helpful man at SJS who checked the information, provided clarification and went to the extra mile by providing photos of the item they had in stock. Part ordered and delivery in great time. Very professional, friendly service. Thank you!

21 May 2026

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