St John Ambulance (England) - Training courses Reviews 

52,651
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, making learning both effective and enjoyable. Many highlight instructors who are friendly, patient, and adept at making complex information clear and easy to understand. The service is consistently described as excellent, with well-organized and informative courses that provide practical advice and useful skills. People often leave feeling more confident and capable, appreciating the engaging user experience and the clear, structured instructions provided. The overall quality of the training leads to a rewarding and memorable learning journey for many.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their friendliness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, highlighting engaging and well-organized course material... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Instructions

People report positive experiences with instructions, with many reviewers highlighting clear, concise, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the great course content and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Instructor Lisa was excellent, Patient throughout and included everyone fully. From someone who has zero First Aid knowledge I know feel more confident and I know what each piece of equipment doe... See more

Company replied

Rated 5 out of 5 stars

Attended an 'Emergency First Aid at Work' course for the day and found it was informative, very interactive and engaging. The trainers, Matt and Sarah, were amazing and kept everything professional an... See more

Company replied

Rated 5 out of 5 stars

Andy was absolutely outstanding today. I’ve done a number of first aid courses over the years but this was by far the best I’ve attended. He was so engaging from start to finish with a great sense... See more

Company replied

Rated 5 out of 5 stars

From the off I had a great experience with our trainer Sacha. She was instantly a hit with everyone high energy and enthusiasm, she made the course not only fun but relivant to our Indi... See more

Company replied


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(52,651)

6,176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The course covered what it needed to…

The course covered what it needed to but the course instructor on 2nd day wasn’t the best and I am not sure she should have been at work, due to having severe back problems, at heart monitor on and a bp monitor that was very much annoying her.

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We're pleased to hear the course covered what you needed, but we're sorry to hear that aspects of the course delivery did not meet your expectations.

Thank you for bringing this to our attention. We take feedback like yours seriously and have shared your comments with the relevant team so the circumstances can be reviewed. Feedback like this helps us continue to support both the quality of our training and the wellbeing of our trainers.

Rated 5 out of 5 stars

I enjoyed my first aid training

I enjoyed my first aid training. Very informative and great practical activities.

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

excellent training

excellent training. Variety of activities to test our knowledge and understanding.

8 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Decent Training

Been a decade since my last training and first training directly with St John's Ambulance.

Thought the training was knowledgeable, delivered excellent and waspriper on the practical

9 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 4 out of 5 stars

A better course experience

A better course experience

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you enjoyed your training course with St John Ambulance.

Rated 4 out of 5 stars

Very nice friendly and understanding…

Very nice friendly and understanding staff. With tips and insights that substantiate theory. I understood why and how to engage after the reviews.

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you enjoyed your training course with St John Ambulance.

Rated 5 out of 5 stars

Love the Basingstoke centre

Love the Basingstoke centre, trainer was fantastic, and was really informative with lots of knowlege. Many thanks.

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The trainer Marie was fantastic

The trainer Marie was fantastic, the course was well planned and easy to understand

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The trainer was very good at explaining…

The trainer was very good at explaining and gave good clear instructions.

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 4 out of 5 stars

Nice place

Nice place, Helpful trainer

10 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you enjoyed your training course with St John Ambulance.

Rated 5 out of 5 stars

Good Knowledge

Good Knowledge

31 October 2025
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

First aid course

Leanne was great at delivering the course, with her picture games through to practical demonstrations. She managed the time well and was happy to explain anything anybody didn’t understand

16 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Great experience on a 2 day refresher…

Great experience on a 2 day refresher course at Peterborough

20 July 2026
Unprompted review
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Great experience

Great experience! I learned a lot about being a First Aid at Work responder. The trainers were very friendly, professional, and explained everything clearly, which has given me the confidence to use my skills in case of an emergency.

I highly recommend this course to all of my colleagues. It is a valuable experience and excellent practical training for any career, regardless of your profession. The knowledge you gain can help not only in the workplace but also outside of work, and one day it could even help save someone's life.

Once again, I am very happy and proud that I had the opportunity to attend this course. Thank you to the trainers for their excellent support and guidance!

10 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Great teacher

James was a fantastic instructor, very helpful, very knowledgeable and very bad jokes.

10 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The training was realy interesting have…

The training was realy interesting have loads of practicing. The trainer was informative and suportive.

10 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Very well presented and interactive…

Very well presented and interactive training.

10 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look