Sinclair Group Reviews 

5,664
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,937 reviews, reviewers overwhelmingly had a truly great and satisfying experience with this company. Customers frequently highlight the exceptional staff members, praising their incredibly helpful, welcoming, and knowledgeable approach during vehicle selections and purchases. Buyers consistently appreciate the remarkably smooth handovers, highly professional service, and beautifully presented cars that make the entire purchasing journey completely straightforward. Some reviewers were not happy with communication gaps, reporting unhelpful management, delayed responses, or frustrating difficulties during the vehicle collection process. A few consumers also experienced unexpected technical glitches, persistent software errors, or noticeable cosmetic flaws right upon taking delivery of their new automobiles.

What people talk about most

Staff

Consumers find staff to be positive, highlighting professional and welcoming service from sales executives... See more

Service

People report positive experiences with service, highlighting professional staff who make the entire purchase... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who go above and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that purchasing a vehicle is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more

Company replied

Rated 5 out of 5 stars

We received a great welcome from the receptionist and David Curtis the Sales Executive. David could not have been more helpful and patient. Having listened to our requirements, he took us for a demons... See more

Rated 5 out of 5 stars

Josh was amazing from start to finish. We could not be happier with our Defender. He is very professional, knowledgeable and we felt looked after all the way through the process. The showroom and t... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience when ordering a new style Cupra Born. Martin Jones was friendly and helpful and clear about the expected delivery time. He made part ex straightforward and we were plea... See more


Company details

  1. Car Dealer
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance
  5. Used Car Dealer

About Sinclair Group

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(5,664)

1,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Best there is ...

Well, talk about going above and beyond ... ! Super helpful in sourcing a car at short notice. Sales staff were totally upfront and honest, which is perhaps a bit of a rarity in today's world of short term gain and 'in-and-out-of-the-door' attitude. I would give them 5 stars every day of the week. Totally outstanding!

30 September 2026
Rated 5 out of 5 stars

Recommended .

Recently purchased a vehicle and the transaction and collection were flawless. Nice to deal with sales people who were there to help not harass. Thanks .

27 September 2026
Rated 5 out of 5 stars

great sales guy

had great exsperince me and my dad purchased 2 cars from ali will be recomending him to my family

2 October 2026
Sinclair Group logo

Reply from Sinclair Group

Thank you for your wonderful review! We're thrilled to hear that you and your Dad had a great experience with us. We appreciate your recommendation to your family and look forward to serving you all again in the future. Enjoy your new cars! Kind Regards, Sinclair Land Rover Aberystwyth

Rated 5 out of 5 stars

Great experience

After being pushed too hard for add-ons by another VW dealer, it was such a relief to experience Mike's straight up, responsive communication arranging the lease of our new id Buzz. Everything was great and would definitely use Sinclair Group again thanks!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Rob the sales man was great all the way…

Rob the sales man was great all the way through the buying process. Even after buying the car he rang me to find out how we where getting on with it

1 October 2026
Sinclair Group logo

Reply from Sinclair Group

Hello Richard,
Thank you for this 5-star review following your recent purchase at Sinclair Škoda Swansea!
We're so pleased to read how Rob provided you with a friendly and informative customer service throughout your search for a new Škoda car - and that Rob kept in touch with you following your collection to make sure you were completely satisfied with your purchase!
Thank you for sharing your experience, we do appreciate it! If Rob or the wider team can do anything to assist throughout your Škoda ownership, please do get in touch and we'll be happy to help.
Kind regards,
Sinclair Group

Rated 3 out of 5 stars

Be careful with this dealership

Bought a used car from these people, on agreeing a deal to purchase the car, the dealer retracted on some of the things originally agreed on. So be careful buying from these guys. On the car purchased loving the vehicle.since the purchase the dealer has put right the issues that were encountered.

1 October 2026
Sinclair Group logo

Reply from Sinclair Group

Hi Paul, thank you for your feedback. We're glad to hear you love your vehicle. We apologise for any miscommunication regarding the deal. We strive for transparency and will address your concerns to improve our service. Please reach out to us directly if you would like to discuss this further.

Best wishes,
Sinclair Land Rover Ludlow

Rated 5 out of 5 stars

Friendly and efficient service .

Friendly and efficient service .. Martin was knowledgeable about the vehicle I was interested in and assisted me with a fair part ex settlement for my current vehicle so enabling me to purchase a new Cupra .. totally happy with all my experience.

1 October 2026
Sinclair Group logo

Reply from Sinclair Group

Hello Christopher,
Thank you for this 5-star review following your recent purchase at Sinclair CUPRA Swansea!
We're delighted to read how you enjoyed a friendly and efficient service from Martin, and that the deal presented to you in upgrading to a new CUPRA was fair and of great value.
We wish you many happy years in your CUPRA car, if there is anything Martin or the wider team can do to assist you throughout your ownership, please do let us know.
Kind regards,
Sinclair Group

Rated 3 out of 5 stars

Could have been much better

Confusion over my home address. I had to complete the finance agreement several times due to errors made by the salesman. I put in my old 300 GLC Mercedes and purchased a new 400 GLC Electric. It seems the documentation wasn't completed correctly / on time as Mercedes finance took £500 out of my bank account for my old vehicle that I had already handed back to Mercedes. The finance customer service told me that the paperwork for my old car wasn't completed on time before I picked up my new car. I've had to sort out the mess myself with the finance company to get my money back.....which I'm still waiting to have returned to my account. I feel I've done most of this work myself to purchase my new mercedes, pity I'm not getting paid for my time.

24 September 2026
Rated 5 out of 5 stars

Definitely Above And Beyond

Definitely Above And Beyond! Adam was a Brilliant Man to supervise the purchase A /Z

30 September 2026
Sinclair Group logo

Reply from Sinclair Group

Hi Randal, thank you for your wonderful review! We're thrilled to hear that Adam provided you with exceptional service during your purchase. Our team is dedicated to going above and beyond for our clients, and your feedback means a lot to us. We look forward to serving you again!

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

5* Service!

For the past 7 years I have been a Sinclair JLR customer, and I have never been let down. My most recent experience, which was over the past 10 days, during the purchase of my new car was absolutely no different, and the customer care has never failed me. Dan, was my sales representative, and from start to finish he was excellent. He demonstrated excellent customer care, from enquiry through to car collection, he was patient, responsive, knowledgable, and charismatic. He was able to deal with my 100 miles an hour pace of chat, and made me feel at ease. When test driving the car, I brought along my husband and newborn baby, and both Dan alongside several other members of staff (a lady who I didn't catch the name of) were super attentive and did not make us feel like we were a burden. Always checking in and offering us beverages during our stay. On collection, I was really taken care of once again, and was collected from the train station, and Dan was able to address all of my queries, show me around the car, and complete the relevant paperwork. Thank you for your patience and service! 5* I love my new Discovery Sport!

30 September 2026
Unprompted review
Sinclair Group logo

Reply from Sinclair Group

Hi Naomi, thank you for your wonderful review! We're thrilled to hear about your positive experience with Dan and our team. It's fantastic to know that we could make your car purchase enjoyable, especially with your family in tow. Enjoy your new Discovery Sport, and we look forward to serving you for many more years!

Best wishes,
Sinclair Land Rover Newport

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