Very good from the first interaction to the last . My best experience yet buying a vehicle I would definitely recommend. Also the young man that delt with me through our was very good
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The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... See more
Company replied
Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling v... See more
Company replied
As per usual, Mr Martin Brown performed first class service in completing an excellent handover, of my nearly new Skoda Enyaq. He completed a GAP and AutoProtect policies, and cancelled the current... See more
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Company details
About Sinclair Group - Sinclair Skoda Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Gorseinon Road, SA4, Penllergaer, Wales, United Kingdom
- 01792 621710
4.8
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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Very good from the first interaction to…
Very good from the first interaction to the last . My best experience yet buying a vehicle I would definitely recommend. Also the young man that delt with me through our was very good
18 October 2026
We are happy with our new Skoda Enyaq…
We are happy with our new Skoda Enyaq and the service provided by Martin Brown at Sinclair Gorseinon.
2 October 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Philip,
Thank you so much for this 5-star score and for your kind words following your recent Enyaq purchase at Sinclair Škoda Swansea!
We're delighted to read that Martin provided you with an excellent service throughout your time spent with us at our dealership. We wish you many happy years in your new Škoda Enyaq - should Martin or the wider team be able to help with anything throughout your ownership, please do get in touch and we'll be pleased to assist.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Mr Jones,
Thank you so much for this 5-star review and your kind words following your recent visit to Sinclair Škoda Swansea!
We're delighted to read how you found our entire showroom team across both the Sales and Service departments to provide you with an excellent service throughout your time with us.
Thank you for sharing your experience - we look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
Great service
Great service, helpful , very well organised
Would certainly recommend- Ask for Rob he was great
26 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Daniel,
Thank you for this 5-star review following your recent visit to Sinclair Škoda Swansea! We're delighted to read that you found Rob and the wider team to offer a great service to you that was helpful, well organised and enjoyable overall.
Thank you for choosing Sinclair Škoda - we look forward to welcoming you back to our showroom again in the future!
Kind regards,
Sinclair Group
Rob the sales man was great all the way…
Rob the sales man was great all the way through the buying process. Even after buying the car he rang me to find out how we where getting on with it
1 October 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Richard,
Thank you for this 5-star review following your recent purchase at Sinclair Škoda Swansea!
We're so pleased to read how Rob provided you with a friendly and informative customer service throughout your search for a new Škoda car - and that Rob kept in touch with you following your collection to make sure you were completely satisfied with your purchase!
Thank you for sharing your experience, we do appreciate it! If Rob or the wider team can do anything to assist throughout your Škoda ownership, please do get in touch and we'll be happy to help.
Kind regards,
Sinclair Group
Excellent service
Excellent service, friendly and helpful communication, all sorted with minimal hassle.
26 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Andrew,
Thank you for this 5-star score and your comments regarding your recent visit with us at Sinclair Škoda Swansea!
We're delighted to read you found our team to provide a friendly and helpful customer service which was excellent all round.
Thank you again for sharing your review - we do appreciate it and look forward to welcoming you back to our showroom again in the future.
Kind regards,
Sinclair Group
Car purchase September 26
Very good customer service and a professional and amicable business approach. Special mention to Charles who excelled in these aspects.
19 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Martin,
Thank you for this 5-star review and your kind comments following your recent purchase at Sinclair Škoda Swansea.
We're so pleased to read you found Charles and the wider team to provide you with a professional and enjoyable customer service throughout your time with us.
We wish you many happy years in your new Škoda car and look forward to welcoming you back to our showroom again in the future. Thank you again for sharing your review, we do appreciate it!
Kind regards,
Sinclair Group
Buying my new car was such a great…
Buying my new car was such a great experience from start to finish. Charles is such a gentleman and really took care of me.
I would highly recommend this company if you want reliability, peace of mind and a brilliant service.
Thank you Charles!
20 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Shayne,
Thank you for this 5-star score and your comments following your recent purchase from Sinclair Škoda in Swansea!
We're delighted to read you found the experience from start to finish to be an enjoyable and great one overall. We'll be sure to pass your comments on to Charles too so he can be recognised for his fantastic work in looking after you and your Škoda order.
Thank you again for sharing your review - we really do appreciate it and look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
Disappointed in a lot only impressed with 1
This is an honest review from my perspective, Sinclair Skoda will no doubt disagree, originally I went to view a 1 Yr old car for £28k , text drove agreed to purchase, admittedly I didnt dress like I could afford the car in tracksuit bottoms &gym top , while doing the paperwork the salesman said dont want a new one for a couple of grand more ? , I thought it was a sarcastic flippant comment to which I replied yes , he seemed somewhat surprised so agreed to purchase a new in stock car , communication for the next week was poor as best , salesman said on collection day that he was on leave but no other of member of staff took it to contact me collection day I dressed like I could afford the car , it has to be noted I transferred over £21k and part exchange my old car and the funds were transferred 2 days after I paid deposit, collection day cont , collection seemed rushed as if couldn't wait to get me out of there, short demonstration and run around of the car , no mention of warranty and no mention of service plan , disappointed in a lot of areas , only positive was the offer of a new car instead of the 1 yr old .
20 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello,
Thank you for taking the time to share your feedback regarding your recent visit to our Sinclair Škoda retailer in Swansea. We’re disappointed to read that you felt let down by aspects of your purchase and collection experience.
We would like to reassure you that we do not judge our customers based on their appearance. Our team takes pride in providing a warm welcome to all visitors, alongside the highest standards of care, attention and professionalism.
If you would be happy to share your name and the vehicle registration of the Škoda purchased, we would appreciate the opportunity to investigate your experience further with the relevant team members.
You can contact our General Sales Manager, Natasha Bowditch, directly on n.bowditch@sinclairgroup.co.uk or by calling our dealership main number 01792 797500.
Kind regards,
Sinclair Group
The staff really made buying a new car…
The staff really made buying a new car so nice and freindly ,not pushing you or any pressure.Charles our salesperson was exellent ,a credit to Sinclair Group .
11 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello
Thank you for this 5-star score and your lovely comments following your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how Charles and the wider team made sure to provide a friendly and pressure-free environment for you as you explored our Škoda range and found the perfect car for you.
Thank you for sharing your experience, we do appreciate it and wish you many happy years in your new Škoda car!
Kind regards,
Sinclair Group
Great cars, great people, great experience
Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling very confident and happy in my new car.
The showroom is immaculate and the staff are all brilliant.
6 September 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Kate,
Thank you for this 5-star score and your wonderful review following your recent purchase at Sinclair Škoda Swansea!
We're so pleased to read about the excellent customer service Charles provided to you throughout your car search and purchase - even moreso that you left our showroom feeling happy and confident in your new Škoda car.
Thank you for sharing your experience and for choosing Sinclair Group for your purchase. We do appreciate your custom and look forward to being of assistance to you again in the future. Wishing you many happy years in your new Škoda car - if Charles of the wider team can help with anything throughout your ownership, please do keep in touch and we'd be happy to assist.
Kind regards,
Sinclair Group
Good service from the staff
27 August 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello John,
Thank you for your kind words and this 4-star score following your recent visit to Sinclair Škoda Swansea!
Providing great service is our top priority and we are thrilled to hear that our staff met your expectations.
Thank you for choosing Sinclair Škoda, we appreciate your support and look forward to welcoming you back to our Swansea dealership again in the future.
Kind regards,
Sinclair Group
Great support from Rob in Swansea when…
Great support from Rob in Swansea when buying a new Škoda.
11 August 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Russell,
Thank you for this 5-star score and for the kind words! We are thrilled to hear that you had a great experience with Rob at our Sinclair Škoda Swansea showroom.
We take pride in providing excellent support to all of our customers, and we are glad that you had a positive experience buying your new Škoda. Enjoy every mile in your new car! Should you require any assistance throughout your ownership, please do keep in touch with Rob and the wider team who will be delighted to help.
Kind regards,
Sinclair Group
Excellent service helpfull and patient.
1 August 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Alan,
Thank you for your 5-star score and kind words following your recent visit to Sinclair Škoda Swansea!
We strive to provide the highest standards of customer service and are so glad we were able to assist you during your time with us.
We appreciate you sharing your experience and look forward to welcoming you back to Sinclair Škoda again in the future.
Kind regards,
Sinclair Group
New Skoda
I have purchased a new Skoda and the service I have received from choosing, ordering, delivery and subsequently has been excellent.
31 July 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hi Chris,
Thank you so much for your this 5-star score and your kind words following your recent purchase at Sinclair Škoda Swansea!
We're thrilled to hear that you had an excellent experience with us. We hope you enjoy every mile in your brand new Škoda car and we look forward to welcoming you back to our showroom again in the future.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello,
Thank you so much for this 5-star review!
Our team at Sinclair Škoda Swansea strive to provide the best service possible and we are thrilled to hear that we have exceeded your expectations.
We look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Martin Brown could not have been more…
Martin Brown could not have been more helpful - he listened to our requirements and directed us towards a great car. He gave us time to consider the options - was knowledgeable and informative on the differing specifications. I would unreservedly recommend Sinclair Group generally and Martin Brown in particular.
6 April 2026
Unprompted review
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Jane,
Thank you for this 5-star score and for your kind words following your recent purchase at Sinclair Škoda Swansea.
We're so glad to read that Martin provided you with an excellent car buying experience and we truly appreciate your recommendation of Sinclair Group.
Many thanks for taking the time to share your experience. We wish you many happy years in your new Škoda car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
AVOID!
I purchased my 2017 Škoda Yeti as an Approved Used vehicle from Sinclair Škoda Swansea because I expected the reassurance and customer service that comes with buying from a main dealer.
Unfortunately, my experience has been very disappointing. After discovering corrosion hidden behind the rear number plate around the factory mounting points, I arranged for the vehicle to be inspected. Attending the appointment required a considerable amount of time and effort as its a two hour round trip, yet I then had to chase for an update a week later as nobody contacted me with the outcome.
They rejected it on the basis it hadn't had annual bodywork inspections, despite no mention of this in Skoda UK's T&Cs! they refuse to provide evidence that they checks were carried out before I purchased the vehicle.
The response I eventually received felt like a standard warranty rejection rather than a genuine investigation into the cause of the issue. Despite the corrosion being around both factory mounting points in an area concealed behind the number plate, there was no meaningful explanation of how it had supposedly been caused by external damage.
I appreciate that not every warranty claim will be approved, but I do expect clear communication, a thorough investigation and customer service that reflects the reputation of a main dealer. Sadly, on this occasion, I received none of those.
A reputable independent bodyshop have confirmed it is through corrosion and Sinclair Skoda have basically dismissed their professional opinion as lies.
Based on this experience, I would not recommend Sinclair Škoda Swansea.
15 July 2026
Unprompted review
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Marie
Thank you for taking the time to share your feedback with us. We are sorry to read that you've been disappointed with your recent visit to our Sinclair Škoda dealership.
Purchasing an Approved Used vehicle from a main dealer should provide exactly the peace of mind and reassurance you described and we do understand finding paintwork corrosion can be frustrating. In this instance, our Paint & Body Warranty Inspector thoroughly assessed your Yeti and confirmed that based on Škoda UK’s warranty criteria and the vehicle’s service history, we would not be able to take any remedial action on their behalf.
Whilst we understand this isn't the outcome you were hoping for, our role is to assess claims in accordance with manufacturer guidelines.
You should have already received more information on this decision via email. As a next step, we recommend you contact Škoda UK Customer Services who may be able to assist further.
Thank you again for sharing your feedback,
Sinclair Group
Martin Brown from the Swansea branch…
Martin Brown from the Swansea branch was absolutely excellent, he went above and beyond to ensure everything was to my satisfaction. He made the process so simple and removed the paperwork headache away from the car buying process. Thank you great service and exceptional support. I had a fantastic 1st experience with Sinclair and will return without a doubt.
17 July 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Phil,
Thank you for this 5-star score and your kind words following your recent visit to Sinclair Škoda Swansea. We are thrilled to hear that Martin Brown provided exceptional service during your car purchase. We strive to make the process as simple and hassle-free as possible for our customers, so its great to know this is the experience you enjoyed.
We wish you many happy years in your new Škoda car and look forward to welcoming you back to our dealership again in the future.
Kind regards,
Sinclair Group
New car purchase
After a terrible experience at another Skoda dealership elsewhere in the UK I was really anxious about going through the process of purchasing a new car again. However, Martin at Sinclair made it really easy and put me at ease. I would recommend Sinclair Skoda Swansea.
6 July 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Rhiannon,
Thank you for this 5-star score and kind words following your recent purchase at Sinclair Škoda Swansea.
We're delighted to read that Martin made your search and buying process easy and that he was able to put you at ease throughout.
We really do appreciate your recommendation and hope you enjoy every mile in your new Škoda car! Should Martin or the wider team be able to assist with anything throughout your ownership, please do let us know and we'd be happy to help.
Kind regards,
Sinclair Group
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