Carwyn, my sales executive knows what he was doing, he was warm and had all the information we required and more. When I came to Sinclair to order my car from London I had my son come with me. Afte... See more
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Always a pleasure visiting, I waited for the service to be finished and felt like I’m in a high end hotel. Excellent service from Stephanie and Ben. Only issue is trying not to walk away with a new... See more
Well, talk about going above and beyond ... ! Super helpful in sourcing a car at short notice. Sales staff were totally upfront and honest, which is perhaps a bit of a rarity in today's world of short... See more
If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... See more
Company replied
Company details
About Sinclair Group - BYD Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, United Kingdom
- 029 2054 2424
4.6
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience as allows managed by…
Great experience as allows managed by Josh who was superb, giving a step by step guide all the way through to handover
28 January 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Richard.
We’re delighted to hear you had a great experience and that Josh looked after you so well. Providing clear, step by step guidance right through to handover is exactly the level of service we strive for.
We’ll be sure to pass your kind comments on to him. Enjoy your new car, and thank you again for choosing Sinclair Group.
Kind regards,
Sinclair Group.
Awesome Carwyn
The sales rep Carwyn was really helpful throughout the purchase and patient enough to answer my annoying repeat queries.
3 February 2026
Reply from Sinclair Group - BYD Cardiff
Hi Ruban,
Thank you for your great feedback. We’re delighted to hear that Carwyn was so helpful and patient throughout your purchase. There’s no such thing as too many questions, and we’re always happy to make sure everything is clear and comfortable for our customers.
We really appreciate you taking the time to share your experience.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Thank you for the 5 star rating. We’re delighted you had a positive experience with BYD Cardiff and truly appreciate your support.
Kind regards,
Sinclair Group.
Excellent service from start to finish
Excellent service from start to finish, purchasing our new BYD.
25 January 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind feedback.
We’re delighted to hear you received excellent service from start to finish when purchasing your new BYD. We hope you’re enjoying your new vehicle and wish you many happy miles ahead.
Kind regards,
Sinclair Group.
Friendly and helpful
Both Alice and Connor were helpful from the outset. There were some glitches with the paperwork but this was resolved promptly and without too much inconvenience.
A follow up call from Alice was a great touch as Alice was not on site when I collected the car.
A pleasant experience.
23 January 2026
Reply from Sinclair Group - BYD Cardiff
Hi Paul,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Alice and Connor were helpful from the outset and that any paperwork issues were resolved quickly and with minimal inconvenience. It’s also great to know that Alice’s follow-up call was appreciated – those personal touches really do matter to us.
Thank you for choosing us, and we’re glad your overall experience was a pleasant one.
Kind regards,
Sinclair Group.
Alice was excellent in asking what we…
Alice was excellent in asking what we wanted, rather than selling something g we didn't need.
1 January 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words Nick, we are so glad that you had a positive experience with Alice! We pride ourselves on listening to our customers' needs and providing personalised solutions. Wishing you many happy miles in your new BYD 🙂
Kind regards,
Sinclair Group.
Alice and Caz at BYD Cardiff
Alice and Caz at BYD Cardiff were both amazing, so helpful and knowledgeable.
8 January 2026
Reply from Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a review Owain. We're thrilled that Alice and Caz were able to assist you and we wish you many happy miles of driving your new BYD.
Kind Regards,
Sinclair Group
Very warm welcome
Very warm welcome, no heavy sales pitch, we had plenty of questions, excellent product knowledge and patience with our limited knowledge of BYD.
24 December 2025
Excellent service from BYD cardiff
Excellent service from BYD cardiff. Kept informed of progress during the purchase. Upon collecting vehicle I was treated as a valued customer, the complete process was a treat. Andrew and Caz are a credit to the Sinclair group.
17 December 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Alun. We’re delighted to hear that you received excellent service throughout your purchase and were kept fully informed at every stage. It’s especially pleasing to know that you felt valued when collecting your vehicle, that’s exactly the experience we strive to deliver.
We’ll be sure to pass on your kind words to Andrew and Caz; they are indeed a real credit to the Sinclair Group. We hope you enjoy every mile in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Excellent attention to customer service
13 December 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the great review Simon! Providing excellent customer service is our top priority and we are glad to hear that you had a great experience with the team.
Kind regards,
Sinclair Group.
BYD Cardiff
Excellent service from Alice throughout and the BYD is first class. Very pleased.
8 December 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind feedback, Andy. We’re delighted to hear that Alice provided excellent service and that you’re so pleased with your new BYD.
We’ll be sure to pass your comments on to Alice, who will be thrilled to hear them. Wishing you many happy miles and enjoyment with your new vehicle.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Here’s a short, upbeat response that fits the tone of the review:
Thank you for your feedback, James. We’re pleased to hear Adam made such a positive impression, we’ll be sure to pass your comments on to him.
Thanks again for choosing us.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Thank you so much for your kind words Mohammed. Our team takes great pride in providing a smooth and friendly experience for our customers. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Great showroom, even better customer care
I really enjoyed my experience at BYD Cardiff, i was blown away by the quality of the car i test dove and later purchased.
Carwyn in particular was a great help taking me through the steps of purchasing a car. Very friendly and very honest with his advice on what vehicle suited my needs.
16 November 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the amazing review Ryan. We're thrilled to hear that you had a great experience at Sinclair BYD Cardiff and that Carwyn provided great service We appreciate your business and hope you enjoy your new BYD.
Kind regards,
Sinclair Group
Excellent experience at BYD Cardiff
Excellent experience at BYD Cardiff , with Carwyn having very good customer service.
26 October 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words Clive. We're so glad to hear you had an excellent experience with Carwyn. We hope you enjoy your new BYD.
Kind regards
Sinclair Group
Very helpful and on hand to answer any…
Very helpful and on hand to answer any questions
19 October 2025
Reply from Sinclair Group - BYD Cardiff
Hi Emma, thank you so much for your kind review! We are glad we could answer all of your questions. We look forward to assisting you in the future! :)
Kind regards,
Sinclair Group
Had a lovely experience dealing with…BYD Sinclair Cardiff
Had a lovely experience dealing with Sinclair BYD. All staff were helpful and Carwyn went out of his way to make the purchase of my new car go as smoothly as possible. Thank you
11 October 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for choosing Sinclair BYD Gaynor! We are thrilled to hear that our team, especially Carwyn, made your car purchase a smooth and enjoyable experience. We appreciate your kind words and look forward to providing exceptional service in the future.
Kind Regards,
Sinclair Group.
Reply from Sinclair Group - BYD Cardiff
Thank you for your kind words, we're so glad our team exceeded your expectations! We strive to provide top-notch service, no matter how small the issue may be. It was our pleasure helping you out!
Kind regards,
Sinclair Group
Exceeding expectations
Everyone very helpful Knowledgeable and professional. Vehicle was delivered at the date and time agreed
28 September 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the glowing review! We pride ourselves on providing knowledgeable and professional service, and we are thrilled that we could deliver your vehicle on time. We appreciate your support.
Kind regards,
Sinclair Group
Great customer service from Mr Simon…
Great customer service from Mr Simon Bullings. Kept up to date on progress of my new car.
27 September 2025
Reply from Sinclair Group - BYD Cardiff
Thank you for the glowing review! We take pride in providing exceptional customer service and we're thrilled to hear that the team kept you updated on your new car. We appreciate your support.
Kind regards,
Sinclair Group
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