Simplehuman UK Reviews

1,565

•

4.6

Countertop Store

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's prompt, helpful, and professional approach in resolving issues. Many appreciate the high quality and excellent design of the products, often considering them a worthy investment. The company's strong commitment to its warranty is frequently noted, with replacements provided without hassle. However, some customers also noted issues with product quality and warranty coverage. A few experienced product failures shortly after purchase or just outside the warranty period, leading to dissatisfaction when replacements were not offered. Others found customer service unhelpful in certain situations, describing difficulties in resolving issues or feeling their product design concerns were not addressed.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing them as excellent,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professionalism,... See more

Service

Customers consistently report positive experiences with the service, often describing it as efficient,... See more

Quality

Consumers find quality to be ambiguous, with many praising the products as superb, excellent, and the best,... See more

Warranty

Clients share positive opinions on warranty, with many reviewers appreciating the straightforward and... See more

Reviews shaping this summary

Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more

Company replied

I’ve never had such a good response from any retailer as I’ve had from Simplehuman. Emailed response to enquiry very quickly, in fact, every email back and forth was quick. What a superb customer serv... See more

Company replied

I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more

Company replied

Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more

Company replied

Company details

Written by the company

We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.

Contact info

Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
01491875974
support@simplehuman.co.uk
www.simplehuman.co.uk

4.6

Excellent

2K reviews

5-star

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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All reviews

(1,565)

498 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 25, 2026

Excellent customer service

I had my bin for around 18 months, it was a half rubbish and half recycling bin, absolutely delighted with my purchase, however the lid started slamming when changing the bag and the main lid didn't open as much as it used to, on the advice of my daughter i contacted SH, communicated with Laarni Nacorda, within a couple of hours from first email i was informed that I had a replacement on the way, very impressed with everything and was also told that the remainder of my warranty would continue with this bin. Many thanks

11 March 2026

Unprompted review

Reply from Simplehuman UK

Apr 9, 2026

Hi Karen, we’re sorry to hear your bin developed a fault, but we’re glad we could resolve the issue to your satisfaction.

Thank you for taking a moment to share your experience. We will pass your kind comments onto Laarni.

If you ever need further assistance, please don’t hesitate to reach out.

-Simplehuman

Mar 25, 2026

I have purchased quite a few items from…

I have purchased quite a few items from this company over the years the products are Excellant and a very very high standard and whatever issue or problem I have had it is resolved immediately
Excellant customer service always
Grace

18 March 2026

Unprompted review

Reply from Simplehuman UK

Apr 9, 2026

Hello Grace!

We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.

If there’s anything we can help with in the future, please don’t hesitate to reach out.

~Simplehuman

Mar 24, 2026

Batteries Die Turning Their Products Into Scrap Metal

People who buy any of their rechargeable products should be made aware that they aren't serviceable. You can't replace the battery when it dies due to their manufacturing process. My dispenser's battery died just past it's 2 year warranty. I was offered a 10% discount on a new dispenser (no thanks). Their products are basically scrap metal after 2 years so BE AWARE.

24 March 2026

Unprompted review

Reply from Simplehuman UK

Updated Mar 31, 2026

Hello,

Thank you for your review, I have requested your information through Trustpilot so I can reach out to you further to resolve.

EDIT: Unfortunately the request for your information through Trustpilot has not been answered so I cannot reach out to you directly.

If you would still like me to review the case, please email my team directly (support@simplehuman.co.uk) and ask for myself. I will then be able to get back to you.

-Chloe Whitton
Customer Support Manager, Simplehuman EMEA

Mar 24, 2026

Excellent Customer Service

I bought the 30L simplehuman Touch Bar bin about 10 years ago. The lid spring mechanism had recently failed so I contacted customer services and they sent me out a brand-new bin on next-day delivery. Excellent customer service. Would thoughly recommend buying their products.

23 March 2026

Unprompted review

Reply from Simplehuman UK

Mar 26, 2026

Hello Scott,

Thank you for your review, we're really glad we were able to assist you under your 10 year warranty period. Providing excellent service is always our goal, and we’re thrilled it met your expectations.

If you require any further support please do let us know.

-Simplehuman

Mar 24, 2026

We love our bin - as much as you can love a bin! The design is great, and having bags that fit properly and sit neatly in place makes such a difference.

We had a small issue, sent over a photo, and within an hour a replacement had been shipped. Really impressed with how quickly it was sorted - the service couldn’t have been better.

20 March 2026

Unprompted review

Reply from Simplehuman UK

Mar 24, 2026

Hello Nick!

We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.

If there’s anything we can help with in the future, please don’t hesitate to reach out.

~Simplehuman

Mar 20, 2026

An absolutely excellent company that treats its customers with the respect they deserve. I’ve bought loads of things from them because they’re well worth the money. I highly recommend Simplehuman

14 March 2026

Unprompted review

Reply from Simplehuman UK

Mar 24, 2026

Hello Alex,

Thank you so much! We’re thrilled you’ve enjoyed our products and service over the years.

If you need any further support please let us know.

-Simplehuman

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