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Simmer Eats Reviews 

13,314
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Company replied

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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4.3

All reviews

(13,314)

7,076 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great offers

Great offers, good portion sizes, great taste. It’s like home cooked meals unlike the supermarket. Chilled boxes delivered on time and Sunday deliveries which is perfect when you’re working.

1 August 2026
Rated 5 out of 5 stars

Hi i was sceptical about paying for my…

Hi i was sceptical about paying for my food instead of just going to the supermarket but its actually better as you always think its ok I will cook it cheaper at home but you never do so im sticking with it. I actually have them for my dinners at work rather than tea when I get home. I feel better knowing im getting great food rather than crisps and sarnie. Im trying most of the meals and aprt from a couple of quite happy. I feel better in myself too.

1 August 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order and reliable delivery

Easy to order and reliable delivery

30 July 2026
Simmer Eats logo

Reply from Simmer Eats

We're so glad to hear that you found the ordering process straightforward and that our delivery was dependable. Thank you for sharing your positive feedback with us! 🧡

Rated 5 out of 5 stars

Great tasty meals

Great tasty meals , only one meal so far that wasn’t to my liking ( Lamb ) . They have lots of flavour and portion sizes are good. Delivery is good and rapid.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Predatory business that won't let you go

A "Family run business" that thrive by predatory business practice. Once you have subscribed, you can't quit easily.

First, there is no option to unsubscribe. You would've thought maybe their FAQ will explain how to quit, unfortunately, NOOOPE, cancellation or unsubscribing is no where to be found on their website like they are not an option to customers.

If you email them, the customer support will send a link for cancellation while directly applied discount to your following delivery to keep you. The cancellation link will ask you like 5 questions, which are to mislead you to stay, but even if you passed the questions, you will only be able to skip for your summer holiday. Nothing about cancellation was mentioned at all, like we will just forgot about it all.

31 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi there,

Thank you for taking the time to share this, we're sorry to hear cancelling felt so unclear and frustrating.

We've tried to locate your account using the details on this review but haven't been able to find a match. Could you drop us an email on charlotte@simmereats.com with your order details your account is under? We'd like to look into this properly and get it sorted for you.

Thanks again for the feedback, it helps us see where the process needs to be clearer.

All the best,
Charlie 🧡

Rated 5 out of 5 stars

SO much protein!

SO muck protein compared to other meals! The carbs are a lovely alternative to the same boring things and packed with lots of bed and heaps of flavour!

29 July 2026
Rated 5 out of 5 stars

Impressed

Half way through my first weeks meals and I am impressed with the freshness and quality of the meals. Everything has so much flavour and you can tell good quality ingredients are used.
It’s been so easy and really helped out during a busy period as I know I’m eating well and hitting my protein without needing to add thinking about what to buy, cook and make for the week ahead.
Customer service has also been great and I love that the meals are in paper trays. Thank you!

29 July 2026
Rated 5 out of 5 stars

Well done

Hello there
Your service is fenomenal.
It saves me from figuring out what to cook, saves time & money.
Well done.
Thank you so much.

29 July 2026
Rated 1 out of 5 stars

Ordered once - biggest scam!!

Ordered once, the meals weren’t good. Very mushy, salty and poor quality meat and one meal had been sent wrong.

Decided to cancel, which is impossible to do via the app. So I paused the next week and emailed to cancel, filled out the form and got confirmation that subscription had been cancelled.

To my surprise I got a message the next week from dpd that they had delivered my order (I was out it sat on the doorstep all day/night.) I didn’t order this box, pick any meals but checked my bank and they had taken money! More money than it had been previously too!

Emailed straight away to arrange a return and refund. They continue to refuse both. The box ended up in bin as they didn’t collect and they’re still refusing to refund!

The staff don’t reply to emails, they lie about dates and offer refunds then don’t follow through. Reported to the bank who advised reporting to trading standards.

Be very careful before ordering or better still just ADVOID!

Claiming to be a small family-run business but actually a bunch of scammers and thieves!

20 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Letitia,
I'm really sorry to hear about all of this, particularly the meal quality issues, the wrong meal, and especially the delivery and refund problems after you'd already cancelled.

I tried calling you this morning to get this sorted directly but wasn't able to get through. I will try again later as we want to look into the refund and get this resolved for you as a priority.

Thank you for your patience, and we're sorry this has been your experience with us.
Charlie 🧡

Rated 5 out of 5 stars

A Good Idea

This is a good idea, skilfully brought into being, with very tasty meals and a really good delivery service. I am enjoying the Simmer experience and hope to see a 'reduced' me soon.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go back to recipe boxes

We have had recipe boxes for years - great food but hours of prep and cleaning up, not to mention having to get the timing right with a busy life. Then I thought I’d try meals ready made. I was a bit sceptical having bought supermarket ready meals for emergencies but Simmer meals are a whole new level. I’m not one for leaving reviews but Marie reached out from Simmer so I thought I would. The meals are amazing they taste like proper home cooked meals ( which we were used to ) we are definite converts. And the convenience is perfect. If at the last minute we go out we can just pop them in the freezer. I cannot recommend highly enough.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Food is good quality and the time saving it affords me is great. The menu seems to have a good variety and the deliveries have always been seamless. Portions are a good size and they all are healthy options.

Customer support are quick to check in as Marie has done to ensure everything has been OK after only a couple weeks.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous meals and such a great choice…

Fabulous meals and such a great choice delivered to your door . These really help me with calorie counting and keeping my protein levels up as part of my diet . I take one a day for my lunch at work and really look forward to my lunch now . I can highly recommend Simmer they were a great find for me .

27 July 2026
Unprompted review

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