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Simmer Eats Reviews 

13,244
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Company replied

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(13,244)

7,018 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We will be continuing with the 10 meals a week.

I was a little skeptical at first because i wasn't sure the food would be good enough as we make nice food but find it difficult finding the time to be consistent. But we've been pleasantly surprised as the meals are delicious, well portioned and really convenient.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Never use them

Never use them ! All smoke and mirrors ! I skippe w/c 3 August yet they charged me £54.72 they say Tuesday is cut off poky but I had skipped and they was no email asking me to close my meals, they replied days after with “health and happiness “ after o beg for my money bag and explain my mental health, autism ? You see two Asian lads smiling and making millions but who suffers ? Use customers ! You see athletes and celebrities value this disgusting company , small business I think not ! Avoid them at all costs ! To trust them ! They don’t know anything about customer services ! When things go wrong they blame the customer !! I skipped the week so why charge me why ? They leave one feeling suicidal :(

30 July 2026
Unprompted review
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Reply from Simmer Eats

Hi Anis,
Thank you for speaking with us, and I'm really sorry to hear how much distress this caused you.

I'm glad we managed to speak directly this morning and get the charge resolved. Please do reach out to us any time if anything else comes up, we're here to help.

Wishing you all the best.
Charlie 🧡

Rated 1 out of 5 stars

Food was OK - Inflexible service - Dont miss your deadline for choices or they send you low protein options instead of regular choices

Food was OK, expensive overall. Inflexible service - Don't miss your deadline for choices or they send you low protein options instead of regular choices.

30 July 2026
Unprompted review
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Reply from Simmer Eats

Hi Shayne,

Thanks for the feedback, glad the food was okay overall, and sorry to hear the pricing and deadline flexibility weren't quite what you'd hoped for.

Glad we managed to speak and get things sorted on our call. If anything else comes up, please don't hesitate to reach out.
Charlie 🧡

Rated 5 out of 5 stars

Simmer has made things so much easier

Simmer has made things so much easier for me as I continue to cut and get to the weight I want to be! Fresh, delicious meals which are easy to cook have been a massive help - thank you.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

So tasty

So tasty, easy and pretty reasonable for price too! Lily in customer services is also very kind. Would definitely recommend.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Overall really tasty stuff

Overall really tasty stuff. I really want the salt levels to reduce though. Don’t see why the majority need to contact 2grms

27 July 2026
Simmer Eats logo

Reply from Simmer Eats

We're so happy to hear you find our food tasty! We truly appreciate your feedback regarding the salt levels and are always looking for ways to improve our recipes. 🧡

Rated 1 out of 5 stars

Food turned up damaged and some packets…

Food turned up damaged and some packets open . Cancelling your subscription is not easy . I tried to cancel weeks ago and now they have taken a random payment with out me knowing .

3 July 2026
Unprompted review
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Reply from Simmer Eats

Hi there,

Thank you for sharing this, sorry to hear about the damaged delivery and the trouble cancelling.

We requested more details via Trustpilot to look into this but haven't received a response, and we're unable to locate your account with the information available. Could you please get in touch with us directly on charlotte@simmereats.com so we can look into the payment and get this sorted?

Thanks again for the feedback.
Charlie 🧡

Rated 5 out of 5 stars

A great menu of wonderful meals for…

A great menu of wonderful meals for different tastes. I have ordered 18 meals 2 times now, some flavors I have never tasted before, picking my meals I love for the next time I order.

deliver on time fresh & nicely packed also the pricing is on par for what you are getting. Highly recommended.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

On my second week of enjoying Simmer…

On my second week of enjoying Simmer meals. The food is delicious and tasty. I have a busy lifestyle working full time in my office job then part time as a fitness instructor. The meals are so convenient. They keep you informed. Lily was great at letting me know of exciting updates. If you are not sure if Simmer is for you i urge you to give it a go. You won't be disappointed. The offers are too good to miss.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Simmer eats is great

Simmer eats was recommended to me by a friend as I work shift work and also trying to lose weight so he said this would help. Since ive started my journey ive loved all the meals ive chosen and the delivery arrives when you ask for it all with cool packs in the boxes.it saves so much time and effort to make healthy meals for work each day and its been such a great help. Customer service is also very fast and very helpful. Everything so far has been great. The one thing I would probably change would be after the discounts run much lower the price seems a little steep and I think maybe if it was somewhat lower then more people would get involved which in turn would make more money due to more custom.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Food taste great and the delivery is…

Food taste great and the delivery is always on time. This has been amazing for me in terms of sticking to a diet. Customer service has been great quick replies and very helpful responses especially from Lily.
Would highly recommend

29 July 2026
Unprompted review
Rated 1 out of 5 stars

I LITERALLY CANCELLED THE SUBSCRIPTION…

I LITERALLY CANCELLED THE SUBSCRIPTION ALREADY, I GOT THE CONFIRMATION. LOW AND BEHOLD TODAY IM GETTING CHARGED £80! I HAVE SENT 2 EMAILS SAYING I AM MOVING ABROAD AND CANNOT BE SUBSCRIBED ANYMORE, AND ALSO CANCELLED VIA THE WEBSITE. THIS IS RIDICULOUS AND I NEED A REFUND IMMEDIATELY I AM MOVING AWAY IN 1 DAY I WONT EVEN BE HERE TO SEE THE FOOD ARE YOU JOKING.

29 July 2026
Unprompted review
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Reply from Simmer Eats

Hi Kinga,

I'm really sorry about this, being charged £80 after you'd already cancelled and confirmed it in writing is completely understandable to be frustrated about, especially with your move just a day away.

I have left a message with you this morning to start resolving this. We've double checked that your subscription is now properly cancelled so there won't be any further charges.

Thanks for your patience while we got this sorted, and we're sorry for the stress it caused right before your move. Wishing you all the best with the relocation.
Charlie 🧡

Rated 4 out of 5 stars

Responsive customer service

Responsive customer service - can’t fault them - lily was very helpful

Not a fan of how they label % discounts applied but make it difficult to see what you can actually expect to pay when making changes to orders

29 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

We appreciate your kind words about our customer service. We are also taking your feedback regarding the clarity of discount applications and order changes seriously. We are working to improve this experience for everyone. 🧡

Rated 2 out of 5 stars

Ignored meal selections

The good: easy to sign up, food is properly packed and delivery is done via DPD which is reliable. Support teams seem to answer quickly, once you figure out how to get in touch with them. The food tastes ok and portions are acceptable.

The bad: They completely ignored the meals I selected and delivered something else. Even for the breakfast meals which I paid for separately, they only delivered 2 instead of 3 and 1 of the 2 was wrong. Figuring out how to get in touch with them and how to cancel requires google searches as that info is not available on the account page.

In my opinion, the good is irelevant if they don't deliver what I ordered.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Raz,

Thank you for the detailed feedback, and we're glad we were able to connect by phone to sort things out. We're sorry for the mix up with your meal selections and the breakfast order, receiving the wrong items, and fewer than you paid for, is exactly the kind of mistake we want to catch before it reaches you, and we understand why that overshadowed the rest of the experience.

We also appreciate you flagging that account cancellation and contact info aren't easy to find, that's valuable feedback and we're passing it along to improve the account page.

Glad to hear the packaging, delivery, and food quality are working well otherwise. If anything else comes up, please reach out directly.

Thank you for giving us the chance to make it right.
Charlie 🧡

Rated 3 out of 5 stars

Mixed feelings

Let's start with the positives. When I had a question, they were quick to respond. It's easy to select your meals, and they arrived in good condition with a reasonable expiration date. Some of the food was very good, whereas other meals were a bit overseasoned or dry. That's to be expected with a service like this, and it didn't bother me too much.

However, when they are updating their menu, you cannot skip the weeks ahead, even if you know you're going away, until the new menu is introduced.

When I wanted to cancel, I couldn't find this option anywhere on the website and had to Google 'how to cancel Simmer Eats', where I found a dedicated cancellation page. I then had to answer several questions before I was allowed to cancel. The button was greyed out, and I could not click it until I had answered their questions. When cancelling, I was also presented with unsolicited pictures of people showing their before and after results, which I find a bit strange as this is not a weight loss thing for me. It should be a lot easier to cancel, and this made me very sceptical of returning or recommending further (I have already referred two people, but that will be it).

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Sabine,
Thank you for such a thorough and fair review. We're really glad to hear our team were quick to help, that the ordering process was easy, and that deliveries arrived in good condition.

We're sorry to hear about the difficulty finding the cancellation option, and the friction with questions and the greyed out button along the way, that's not the experience we want, and it should be far easier to find and complete. We also appreciate you flagging the before/after imagery not feeling relevant to your reasons for using the service, that's useful for us to know.

Your point about not being able to skip ahead during a menu update is also a fair one, and we'll be passing all of this on to the team looking at the website and cancellation flow. Thank you again for the detailed feedback, and for having referred others to us previously, we're sorry this experience has made you hesitant to continue doing so.
Charlie 🧡

Rated 2 out of 5 stars

Some meals just not tasty

Some meals just not tasty! If you like chicken in everything then fine! Not easy to cancel or leave feedback on the website

29 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Gillian,
Thank you for the feedback. We're sorry to hear some of the meals didn't land for you, particularly if chicken featured more than you'd have liked, that's useful for us to know as we look at variety across the menu.

We're also sorry that cancelling and leaving feedback was not straightforward on the website. That shouldn't be the case, and we're taking that on board to improve.

If you'd like help cancelling or want to share more detailed feedback directly, please reach out to us and we'll make sure it's sorted.
Charlie 🧡

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