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Simmer Eats Reviews 

13,159
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and fresh meals, highlighting the high quality of ingredients and preparation. Many appreciate the exceptional customer service, noting the helpfulness and responsiveness of the staff. People find the overall user experience very positive, valuing the convenience and ease of use that saves them significant time. However, some customers also noted issues with the delivery service, experiencing problems like meals being left in unsuitable conditions, arriving damaged, or not being delivered as expected. A few other people also felt that some meals were bland, dry, or lacked variety. Additionally, some reviewers were not happy with customer support, citing inflexibility regarding meal changes and difficulty with communication platforms.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the meals for being tasty, filling,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the meals as tasty, fresh, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and reliability... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting friendly and... See more

User experience

Customers had positive experiences with user experience, finding the service easy to use and a significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had an issue with the courier leaving my box in the sun, to which my meals were spoiled. Jeneva from the complaints team was quick with a reply and satisfactory resolution to my complaint. Having s... See more

Company replied

Rated 4 out of 5 stars

Tasty, fresh, delivered on time. No hassle, no waste. Packaging is fully recyclable. Chill compartment in the box keeps the food fresh. When I missed the weekly deadline to order, Simmer did a... See more

Rated 4 out of 5 stars

Great for a cut when you need to watch your calorie intake and track your macros closely. I do think there’s room for improvement when it comes to taste - it’s okay, but nothing special. The chick... See more

Company replied

Rated 4 out of 5 stars

Meals are great and tasty, its excatly what you want quick and easy good food, I still cook 2x main meals aday i use this to just supplement the quick on the move meals i need. And for that its perf... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(13,159)

7,579 reviews in the last 12 months

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Rated 2 out of 5 stars

Money Hungry, leaving you doing legwork

They use DPD and take no responsibility for issues...first meal they offered a partial refund when the box was broken, ice gel in open food container and me having to wash all the other boxes (not the convenience food I'd anticipated)
2nd time DPD gave a 1 hour time slot...I had a family gathering 2.5 hours after the deadline.... so waited in which is fine. Called DPD, no driver on record. Told simmer and their response was basically 'shame'. Food left in the sun, top 2 large meals inedible.
Contacted customer service as it's difficult 59 cancel (just search Google cancel simmer and there will be a link. Like an in game Easter egg if you will...)
ACE the rep never replied. When I asked to make sure they took no more money as heard from others they're happy to do that.
Sure this company was fine when small, possibly overwhelmed or just sold out.

The same meal (as in I ordered 2 over 2 weeks in large had under 40g of chicken in one and around 60g in the second...I'm not eating this for gains but you want what you pay for.
They make it difficult to stop, hate the begging practice these days.
The dates on the food are so short....you have to know you ain't going to have impromptu guests or a meal out... Ordered 6 mains (6 dinners...with 5 days to eat them ...what?!)
Stick them in the freezer and they turn to mush.
Awful. Microwaved anyway.
Jerk chicken meals genuinely tasty.
Half the meals with potatoes have raw odd ones here and there but are generally tasty, noodle dishes other than the glass one (and lying saying couscous when it wasn't standard couscous but that's another matter) are bland and don't contain enough veg.
Most don't contain anywhere near enough greens/veg, just a tonne of chicken and rice and plenty of what the gym guys might call cheat meals... If it's true there is so little rubbish added then fair but can't say I trust these guys now after 2 S.Shows for inconvenient food.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Didn’t disapoint

Quality and value of the meals is brilliant. It has really helped me with eating more balanced, is convenient and they taste fantastic. I was very unsure when i placed my first order, but these have changed my life. Great to hear from Zidane to check in on how things were going too.

100% would recommend

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous flavours

Fabulous flavours and good portions. I love the fact that each meal has it’s nutritional content written on the packaging and all the meals have a good amount of protein in them.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammed!!

Unfortunately they take money without telling you. They then wont refund you even when you give them plenty of notice. They are supposed to send email warnings to remind you to choose or cancel the weeks delivery but never send them out and if you dont do it by 1pm on a Tuesday they wont refund you for a delivery that isnt due until the following Sunday. Ridiculous do not use

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. They never reply to your emails. And they make it so hard to cancel but will take your money so willingly. And DPD will leave your food without knocking and where it can get stolen.
The app is impossible to use and you get stuck on one page.
Cancelling is made very hard and frustrating.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. They make cancelling hard to do and they took payment after 2 days of inititally buying it without giving me a chance to finish my meal to make a choice to continue with them.

If this is a subscription based model, please make it clear, and make it easy to cancel. The meals themselves are a bit lightweight and portion sizes can be improved, although some meals do taste nice. Due to the experience I've had I'd probably skip this and not sign up again due to their non transparent method of selling.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

scammers

first of all i ordered the meals and only had the chance to eat one meal before they charged my credit card again for a second week, when i queried it they refused to to reimburse me, and for the following week they send me meals I didnt want and refused to modify my order. the meals were also al lot more expensive after the first week

30 July 2026
Unprompted review
Rated 5 out of 5 stars

We will be continuing with the 10 meals a week.

I was a little skeptical at first because i wasn't sure the food would be good enough as we make nice food but find it difficult finding the time to be consistent. But we've been pleasantly surprised as the meals are delicious, well portioned and really convenient.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Never use them

Never use them ! All smoke and mirrors ! I skippe w/c 3 August yet they charged me £54.72 they say Tuesday is cut off poky but I had skipped and they was no email asking me to close my meals, they replied days after with “health and happiness “ after o beg for my money bag and explain my mental health, autism ? You see two Asian lads smiling and making millions but who suffers ? Use customers ! You see athletes and celebrities value this disgusting company , small business I think not ! Avoid them at all costs ! To trust them ! They don’t know anything about customer services ! When things go wrong they blame the customer !! I skipped the week so why charge me why ? They leave one feeling suicidal :(

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Simmer has made things so much easier

Simmer has made things so much easier for me as I continue to cut and get to the weight I want to be! Fresh, delicious meals which are easy to cook have been a massive help - thank you.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

So tasty

So tasty, easy and pretty reasonable for price too! Lily in customer services is also very kind. Would definitely recommend.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

A great menu of wonderful meals for…

A great menu of wonderful meals for different tastes. I have ordered 18 meals 2 times now, some flavors I have never tasted before, picking my meals I love for the next time I order.

deliver on time fresh & nicely packed also the pricing is on par for what you are getting. Highly recommended.

27 June 2026
Unprompted review

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