Banner for Simmer Eats

Simmer Eats Reviews 

13,277
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Company replied

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,277)

7,051 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YOU DON’T GET THE MEALS YOU PICK

I'm quite sad that I ordered 12 meals, and received 12 completely different ones!!

I'm pregnant and I can't have certain meals that you've given me due to spices and upsetting my stomach, without causing issues for my baby

I'm quite upset as this whole meal prep has gone to waste and I will have to go to another meal prep service who actually gives you the meals you pick!!

I understand you try your best to replace meals like for like, as per terms, but I received not even one meal! That I wanted - what's the point of even selecting meals, if you send whatever?

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with Simmer Eats

Really impressed with Simmer Eats! We’ve been using them for a few months on and off and since I’ve been pregnant it’s been so helpful to have quick, tasty and healthy meals delivered to our door! I’m looking forward to continuing using simmer eats post partum. Highly recommend.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

If you are vegetarian avoid

I cannot recommend this company if you are vegetarian. Ordered a few vegetarian meals from simmer eats and everyone of them was substituted for a chicken dish.

They did at least refund but seriously how stupid is it to substitute vegetarian meal with meat.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Really really good food!

I have tried a few different meal services and simmer are really the best, I really believe it! Even the regular portion sizes are great for me, the food tastes nice and fresh and the the quality is great too! The price of them is also a bargain so it’s a bit of a no brainer if you are busy and don’t always have time to cook, really!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been really impressed with Simmer…

I’ve been really impressed with Simmer Eats so far. The meals are really flavourful, the portion size is spot on and so convenient.

One of the biggest advantages is no more food wastage compared to buying ingredients individually.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed. Meals are delicious, so fresh and lots of flavour. Such a time saver and lovely to have healthy meals delivered to the door without having to cook or plan dinner. Deliveries correct and on time so far. And had a courtesy call from Marie which was a nice touch too!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I received my delivery today

I received my delivery today, and as a first-time customer, I was really disappointed. Only two of the meals I ordered were correct, while the rest of the order was completely wrong. I received multiple meals that I hadn't ordered, and the meals I actually paid for were missing.

For a first-time customer, this is not a great first impression. I expected to receive the items I ordered, and it's frustrating to pay for one thing and receive something entirely different. I hope this is taken seriously and that steps are put in place to prevent this from happening to other customers.

3 August 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi,
Thank you for sharing this, and we're really sorry to hear about your first order with us. This is absolutely not the first impression we want to give new customers, and we completely understand your frustration at paying for meals you didn't receive while getting others you didn't order.

We've sent you a message via Trustpilot to get your order details so we can look into exactly what happened and make sure it's fed back to the team to help prevent this happening again.

We'd really appreciate you getting back to us with those details, and we hope to make this right for you
Charlie 🧡

Rated 5 out of 5 stars

Really enjoying the meals

Really enjoying the meals. I always have 2 boiled eggs for breakfast, so have been using the breakfasts I ordered as healthy snacks if I feel peckish. Hoping that the lean meals will help me lose a bit of weight. Thanks Simmer!

3 August 2026
Rated 5 out of 5 stars

I save so much time

I have a toddler and a new born. Having these meals that are ready in 3 minutes is a game changer.
The quality of the meals are great and there are many options.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

Quality food everytime to suite my…

Quality food everytime to suite my bizzy lifestyle and great service.

24 July 2026
Simmer Eats logo

Reply from Simmer Eats

We're so happy to hear that our quality food suits your busy lifestyle and that you appreciate our great service! Thank you for your kind words. 🧡

Rated 1 out of 5 stars

Absolutely horrible customer service…

Absolutely horrible customer service team and consistently sending incorrect food

3 August 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Bea,
Thank you for taking the time to share this feedback. We're really sorry to hear about your experience with incorrect orders and the service you received, that's not the standard we aim for.

We'd like to look into this properly, but we haven't been able to find an account matching your details on our system. We've sent you a message via Trustpilot asking for some more information so we can investigate and put things right, we'd really appreciate it if you could respond when you have a moment. Alternatively you can contact me directly on charlotte@simmereats.com.

Thanks again for flagging this, and we hope to resolve it for you soon.
Charlie 🧡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look