We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more
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Review summary
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Company details
About Shopper Approved
Written by the company
Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.
Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).
There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.
************************************************* ATTENTION - PLEASE READ BELOW *************************************************
If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.
- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.
- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.
As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.
That being said:
- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.
Or...
- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.
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Contact info
155 31st St., 84401, Ogden, United States
- 888-951-7467
- support@shopperapproved.com
- www.shopperapproved.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Colton was helpful and professional
Colton was helpful and professional. He was able to solve my problems in a timely manner.
Great experience
Great experience! He was super nice and helpful. He was easy to talk to and joked around with me!
Excellent Customer Service
I really enjoy using Shopper Approved for our company reviews. We use many of their different widgets on our website to display our ratings. They have excellent customer service that is very timely and helpful in their responses. I had a great experience working with Colton who helped us upload reviews from a different platform.
Alaina is great
Alaina was incredibly knowledgeable and professional. It was a pleasure to work with her to upgrade our services.
Matt was very helpful explaining the…
Matt was very helpful explaining the onboarding process and setup.
Issue with the reviews!
It was an excellent experience with incredibly quick customer support. I highly recommend their service and problem-solving skills.
Outstanding. Ideal for small business.
My company, a small US based manufacturer of specialty LED lighting products, has relied on Shopper Approved for nearly five years now and we've never been happier with the results. Their competitive, affordable pricing, robust tech platform, and exceptional customer service make them a standout partner for businesses like ours, where authentic reviews from real retail customers are the lifeblood of our growth. What sets these guys apart is their seamless integration with our e-commerce and email systems. This lets us precisely target review requests to end-user retail buyers, skipping our regular wholesale dealers. Better yet, because our lighting systems often take weeks to install, we can schedule those review requests to go out only after customers have hands-on experience. Sure, this means fewer reviews overall, but the ones we get are far more valuable; they're detailed, honest feedback on actual product performance, not just reviews of our shipping or ordering processes. And with every request sent to a verified purchaser, fake reviews are a non-issue, unlike on many competing platforms. No review would be complete without praising their support team. Over the years, we've occasionally needed help correcting a customer's mistaken star rating (eg. a 5-star intent the customer mistakenly set at a 2). In every case, their team dives in thoroughly, verifies the details, and resolves it promptly. It's this level of care that keeps us coming back. In short, Shopper Approved doesn't just collect reviews, they help us build trust and drive sales. Highly recommended.
Hi I have a cuestión you have de check… loan
Hi I have a cuestión you have de check already Kent you put and my bank account I sell the loan is approve
good service
Vicky P.
The people are very helpful and responsive. They always do follow ups to make sure that that process are implemented correctly. Highly recommendable!
Great support
We needed help in creating a work-around within ShopperApproved, for a unique situation engendered by our website. The level of support afforded us by Kheri was outstanding.
Very responsive!
Their team is always quick to help! Resolved my issue in less than 24 hours.
The support was prompt and…
The support was prompt and knowledgeable, and helped with the question I posted.
Best Service!!
Shopper Approved has always been there whenever we needed support, and we truly appreciate our long-standing relationship with them. All of their representatives are incredibly friendly, responsive, and dedicated, consistently ensuring that we receive the best possible service and experience.
Great Experience
Khéri González and Molit Taojo really helped me out with the site integration on our store. I would highly recommend Shopper Approved
Professionalism is their key attribute.
Professionalism and courtesy are hallmarks of this company's success. They helped our company setup and display reviews and product reviews which will define our company for years to come.
Shopper approved is great!
We have been using Shopperapproved for our E-Commerce business for a long time.
Their customer service is fast&efficient.
Their software is simple to implement and easy to use.
Highly recommended! They are great to work with.
Powerful Tool with Top-Notch Tech Team
We had a fantastic experience with Shopper Approve. It's an excellent way to showcase our customers' feedback and provide invaluable value to the business. Their tech team handled the entire integration process and did a great job with our customization requests. I highly recommend them.
Kheri at support was a great help
Kheri at support was a great help. Listened to my concerns and issues with professionalism. Gave me the answer that I needed. Wish there was an option for live chat as the turnaround on emails was often delayed
Great Support
Khéri González was very helpful and responsive. Quickly provided us with what we needed. We are very happy with ShopperApproved.
The Trustpilot Experience
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