We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Company details
About Shopper Approved
Written by the company
Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.
Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).
There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.
************************************************* ATTENTION - PLEASE READ BELOW *************************************************
If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.
- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.
- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.
As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.
That being said:
- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.
Or...
- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.
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Contact info
155 31st St., 84401, Ogden, United States
- 888-951-7467
- support@shopperapproved.com
- www.shopperapproved.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shopper Approved have helped us at ASG Services
The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews.
They don't just sell the platform, they make sure it works, which isn't always the case with others.
dash equestrian great value very fast…
dash equestrian great value very fast delivery, very happy with my purchase kept up to date with order . thank you kris cameron
Good work and very helpful
Great service and always very helpful.
Excellent customer service & extremely…
Excellent customer service & extremely responsive!
Really loved the platform the past…
Really loved the platform the past couple years that they provided our company (KT Performance). Now they have decided to tell us that put over our integration (Q&A with Answerbase) was never included and will have additional cost. However they have not been able to supply any communication that discussed this was only a trial for that part of our integration. All the communications I have from the setup seem to point to it all being included for our account.
But it seems that maybe they are just like so many other software companies out there that always trying to get one over on their customers.

Reply from Shopper Approved
Wonderful Company with Excellent Support!
We recently switched to Shopper Approved, and it has been a fantastic experience! The transition from our previous company was smooth, and the support from Matt and Kelton was incredibly helpful and friendly. The system is user-friendly and well-structured, and we've already noticed an improvement in our rating. I'm excited to continue working with them and appreciate their great support! Highly recommend!
Fast and easy solution to our issue
Fast and easy solution to our issue. Always professional and positive communication.
Working with ShopperApproved has been…
Working with ShopperApproved has been an excellent experience from start to finish. The platform is easy to use, provides great insights, and is very affordable compared to other review services and making it a fantastic value for any business.
What really stood out, though, was the support I received from Colton. He is extremely knowledgeable, patient, and professional. Colton took the time to explain everything in detail, answered all my questions thoroughly, and guided me through the process step by step. His expertise and responsiveness gave me complete confidence that we were in good hands.
I truly appreciate how helpful Colton has been throughout this entire experience. ShopperApproved is a great platform on its own, but having someone as dedicated and knowledgeable as Colton supporting us makes it even better. Highly recommend both the service and Colton!
Fixed my technical issue
Fixed my technical issue - followed up until done
They can stop people reviewing who haven't had a good experience.
I received an email "hope you're enjoying your new product".... with a link to shopper approved review site. I messaged them saying it's late and not been despatch yet..... The link no longer works.
If they are able to selectively cancel links, and especially if you do, the sites using shopper approved have no credibility. Shopper approved have no credibility.
Pay them if you wish, but I'll never trust a word as they are selective reviews.
In response to the reply from shopper approved.
I apologize if I gave the impression shopper approved stopped had deactivated the link I was sent, I don't think this was the case. However, they must allow it.
The issue is that the company that asked me to review them broke/deactivated the link once they realized they had asked me to review the use of an item they had delayed sending and was late, therefore, maybe a review they wouldn't want. I've asked for a new link, if I don't get it I'll review them on here anyway.

Reply from Shopper Approved
Great support
Kheri made our experience super easy
Kheri made our experience super easy. He was friendly, communicative and got the job done.
Kheri was very efficient and answered…
Kheri was very efficient and answered my questions promptly
fast integration to help us go live on…
fast integration to help us go live on BigCommerce.
Great company, Great Staff
Great company, Shelby and Matt are fantastic!
Great company
Great company! Great support. Helped us a lot, and the software gets us reviews.
Awesome Service!
Awesome Service!! Especially Matt Jabob. Keep up the good hustle guys!!
Excellent Service
Excellent, competent service. I highly recommend Shopper Approved.
Great Follow up from Kheri!!!
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