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Shopper Approved Reviews 

831
•
TrustScore 5 out of 5

4.8

Software Company
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its effectiveness in helping businesses grow and manage their online presence. The staff and customer service team are frequently commended for being highly responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. Many people appreciate the quick response times and the seamless integration of the platform with their websites, which contributes to a smooth user experience. However, some customers also noted difficulties with the review submission process, experiencing issues with providing information or accessing review links. A few other people also felt that the service might be company-centric.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, responsive, and genuinely... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers thrilled and highly recommending it,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Website

People report positive experiences with website, highlighting its ease of use and seamless integration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more

Rated 5 out of 5 stars

The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't... See more

Rated 5 out of 5 stars

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the abili... See more

Rated 5 out of 5 stars

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us re... See more

Company details

  1. Software Company
  2. Media Company
  3. Review Site

About Shopper Approved

Written by the company

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.

Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.

Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).

There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.

************************************************* ATTENTION - PLEASE READ BELOW *************************************************

If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.

- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.

- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.

As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.

That being said:

- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.

Or...

- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.

*************************************************

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(831)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Long Time Customer

We've been a ShopperApproved customer for years, and when we had a technical glitch with one of our widgets, Khéri was quick to reply with a simple fix!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer service I've received from the Shopper Approved team is always top notch and handled quickly. Colton G. was especially helpful today with a minor issue of my own making.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

We vetted several companies before we selected Shopper Approved and they have delivered across the board in helping The House Designers acquire quality, verified reviews. Colton Gallegos, our customer rep, has been a huge support and always available to answer our questions. I highly recommend Shopper Approved!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

We've been using Shopper Approved for…

We've been using Shopper Approved for 4-5 years now. We love their service! Their support team is outstanding. We've always received great support and service from them. Highly recommend Shopper Approved for your company reviews.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

The Best Review Platform

We've been in business for 20 years and used many review platforms. Shopper Approved has been our favorite and the one we have used the longest. What we like best about them is it is always a real customer writing the reviews. They do not give access to just anyone to write reviews, the customer has the option only after they buy from us. This eliminates a lot of spam which we are always fighting on other platforms. When we need help they always respond quickly.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Support is always on point

Shopper approved is an amazing product with an excellent support staff. I have been a loyal user for over 10 years and the benefits have always far outweighed the costs. Excellent product and leaders in the review space.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Customized Coding Solution Provided

We use a custom ecommerce platform, so their script out of the box couldn't pull the order details like name, value, and id. Many companies would just say their product requires using one of the many popular ecom platforms, but they had one of their developers work with us and within a week provided us a custom coded script that integrates with our setup! Excellent support.

19 November 2025
Unprompted review
Rated 4 out of 5 stars

Great communication, kinda slow tho

I was in communication with Kheri regarding an issue I had. He was quick to reply and kept me updated throughout the whole process. The only downside was that it took them over 40 days to fix my issue, but other than that, everything was great!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Shopper Approved only allows certain reviews

Shopper Approved protects its clients, who pay for their service, from bad reviews. A company they rate "exceptional" is anything but that I had to cancel my order due to their poor service - since I cancelled my order, Shopper Approved will not allow me to post my experience, thus creating a system that only post that are positive.

7 November 2025
Unprompted review
Shopper Approved logo

Reply from Shopper Approved

Hi Sean,

Thanks for your reply.

I can assure you—we definitely do not protect our clients from bad reviews.

Believe me, if that were the case, there are many heated conversations over the years that definitely could have been avoided.

The fact that we don't protect our clients is what makes our service valuable - even to them.

If we did protect them, we would lose all trust and integrity and our service wouldn't have any value.

Depending on how the client has their reviews configured, you may still receive the full survey - it's usually set to go out a certain number of days after the initial order.

If not, you can always request one by clicking the “Write a Review” link at the top of our homepage, or by reaching out to our support team at support@shopperapproved.com.

Also, if you did have a bad experience with one of our clients, maybe there's something we can do to help, even if it's trying to figure out what happened with your order.

If we can help you resolve your concern, not only will it bring you peace of mind, but hopefully help the company you purchased from to be more aware of any issues so they can improve them.

Best regards,

Scott Brandley
CEO
Shopper Approved

The Trustpilot Experience

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