Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twi... See more
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Just come back from a weekend in London, where we saw the sights of London and saw ABBA Voyage. Went with my two sisters and our mum, who has some mobility issues. Our driver/tour guide was a love... See more
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Just got back from our coach trip to Abba Voyage it was absolutely amazing. Our coach driver was James he was brilliant and very helpful, showing different points of interest on the trips out. I have... See more
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Hi. Me and my mom went on a coach trip 13th -17th July 2026 to Newcastle & Northumberland coast . Our Drivers name was Robin from Cardiff. I must say.. He was amazing :D <3. Absolutely fantastic from... See more
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Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- First come, first served!
- Festive breaks are going faster than the chocolate behind door one! Grab yours now…
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.2
Great
13K reviews
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Excellent mini break to London and ABBA…
Excellent mini break to London and ABBA voyage from pick up to drop off!
Coach journey by driver James was seemless and hassle free.
James explained everything to make the outings and concert easy to navigate.
The coach was clean and comfortable.
The hotel and food was pleasant as you'd expect with this type of travel.
And ABBA voyage was amazing.
We even stoppped off to visit Oxford on the way home to the midlands.
Ps James even played abba on the coach on route to the venue!!
Thank you, Emma and kristian 👍😊
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Emma and Kristian,
Thank you for taking the time to leave such a fantastic review following your London and ABBA Voyage mini break.
We are delighted to hear that you had an excellent holiday from start to finish. It's wonderful to know that James helped make your trip so enjoyable with his friendly service, clear communication and attention to detail. We're especially pleased to hear that he made the journey seamless and even set the atmosphere by playing ABBA on the way to the venue! We'll be sure to pass your kind comments on to James, as we know he will be delighted to receive your praise.
We're also pleased to hear that you found the coach clean and comfortable, enjoyed your hotel stay, and that the stop in Oxford was a welcome addition to your trip.
Of course, it's fantastic to know that ABBA Voyage lived up to expectations and was such a memorable experience.
Thank you once again for your lovely feedback. We truly appreciate your recommendation and hope to welcome you both on another Shearings holiday very soon.
Kind regards,
Customer Relations
SB
First time with Shearings and LAST
First time with Shearings and although we have done several coach holidays this one has put us off for ever. We went on the NC500 but two hotels along the way were below any standard that would be acceptable to anyone. Mercure Darlington Kings Hotel, completely inept and not set up for dealing with coach parties, evening meal experience unbelievably bad food when it eventually turned up was awful the waiter delivered food one plate at a time with no idea who was eating what. My wife's food arrived and had to be eaten although my meal turned up as my wife was finishing her desert.. my desert never arrived. Hotel was very badly managed and there didn't seem to be a responsible adult in sight. If we wanted a drink with our meal we had to go down two flights of stairs to the bar and carry them back ourselves. We had not long ago visited the theatre show Fawlty Towers to be honest Fawlty Towers seemed like 4 star accommodation compared. At least the room was clean. Another stop along the way was in Thurso at the Royal Thurso Hotel the only stop we had for two nights. This hotel was the pits just looking at the frontage was enough to put any one off dirty unkept guttering full of weeds and overgrown, all windows were in fact rotten let alone unpainted. Thankfully our room appeared to have clean linen but the room and bathroom was neglected and unclean. We were nervous about eating here and rightly so the food was appalling and service unpleasant. Breakfast was awful no choice pretty much badly cooked fry up or cornflakes. Needless to say we did not eat at the hotel again. One guest asked if she could have porridge for breakfast and was rudely told no they did not have this. We are in Scotland isn't this a staple. Four couples refused to stay in the hotel due to the general filth and health concerns of staying there (the one couple went to the room given to them only to find the door was open and bedding appeared to have been in a used condition and left unkept and stained. Another couple complained of bed bugs. It is obvious that no one from Shearings had visited this "hotel" no company I know would willingly place their customers in such an abhorrent place with a very dubious history about it. It is clear that the itinerary was delivered to customers at the very last moment to prevent them checking out the hotels before the trip, we read the hotel reviews on route and arrived with justifiable trepidation. Shearing only saving grace was the driver Marcus who did his very best to help although the Volvo coach was not in great condition 2019 plate so 7 years old and virtually everything rattled continually throughout. We expected to live out of a suitcase for a week it is in the nature of this particular trip and we spent a lot of time on the coach so would expect better, we certainly paid a lot for the trip, never again though. I would like to add that the toilet on the coach was out of action for the entire duration of the trip.
10 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Mr Delamont,
Thank you for taking the time to share such detailed feedback following your recent NC500 holiday.
We are extremely sorry to learn that your first holiday with Shearings was so disappointing. It is particularly upsetting to hear that your experience has left you feeling that you would not travel with us again.
We sincerely apologise for the issues you encountered at both the Mercure Darlington Kings Hotel and the Royal Thurso Hotel. The standards you have described, particularly regarding the quality of the food, service, cleanliness and overall condition of the hotels, fall well below the standards we expect from our hotel partners. We are especially concerned by your comments regarding the cleanliness of the rooms, the reports of bed bugs, and the condition of the hotel in Thurso. Please be assured that your feedback has been escalated to the relevant teams for urgent investigation and review.
We also appreciate your comments regarding the coach. Whilst we understand that this itinerary involves long travelling days, we're sorry to hear that you found the coach uncomfortable due to its condition.
It is, however, pleasing to hear that Marcus did everything he could to support and assist the group throughout the tour. We will ensure your kind comments are passed on to him, as we know he will appreciate your recognition of his efforts during what was clearly a difficult holiday.
We fully understand your disappointment and thank you for bringing these matters to our attention. Customer feedback is invaluable in helping us review the quality of our hotels, coaches and overall holiday experience, and your comments will be taken seriously.
Once again, please accept our sincere apologies for the shortcomings you experienced.
Kind regards,
Customer Relations
SB
Germany Four Rivers Tour
Germany Four Rivers Tour. Too much time spent travelling on the coach. Poor food in at Hotel Lindenhof inOsterspai . Only one choice of dessert, grey tasteless mousse one night, plums the other, repeated alternative nights. Boat trips disappointing, apart from the Rhine and Mosel. No time spent in Cochem or Limburg, just straight on the boat. Horrendous journey home. Coach driver took us through Sandwell, Tipton and all through Wolverhampton to drop off two people, didn't use Motorway! Didn't know where he was going on our drop off in Newcastle Under Lyme.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Laraine,
Thank you for taking the time to share your feedback following your Germany Four Rivers tour.
Whilst we're pleased to hear that you enjoyed the Rhine and Mosel boat trips, we're sorry to learn that other aspects of your holiday did not meet your expectations.
We are disappointed to hear that you felt there was too much time spent travelling by coach and that you were unhappy with the meals provided at the Hotel Lindenhof in Osterspai. Your comments regarding the limited dessert choices and overall quality of the food have been noted and will be shared with our Product and Hotel Contracting teams for review.
We're also sorry that you were disappointed with parts of the itinerary, particularly the lack of time to explore Cochem and Limburg before joining the boat trips. We appreciate your feedback, as it helps us review our itineraries and ensure they provide the best possible experience for our customers.
Finally, we're sorry to hear about your return journey and the issues you experienced with the feeder coach route and drop-off arrangements. We understand how frustrating this must have been after your holiday, and your comments have been passed to the relevant team for investigation.
Thank you again for your honest and constructive feedback. We appreciate you taking the time to share your experience and hope we may have the opportunity to welcome you on another holiday in the future.
Kind regards,
Customer Relations
SB
Just back from the NC500 coach trip
Just back from the NC500 coach trip with Shearings .My first and last trip .We had a wonderful friendly helpful driver .Our first hotel in Darlington was not nice but our third was disgraceful.I don't understand why they put people there .For two nights at that.It was a dump.First room was so tiny ,like a sauna with two velux windows that you could not open due to the pigeons.No bathroom window,the yellow bath I could not get in as I am disabled so got moved.The whole hotel is dated ,the rooms are unclean ,stained curtains ,walls and shower curtain.The next room was at least cooler but still grim .Just as I got into bed I saw a bed bug run from under my pillow .Took a photo.Killed it .Packed up and lay on the settee in the foyer all night and got two hours sleep.Three other couples left the hotel at their expense and went elsewhere.I wanted to but no other hotel available so changed rooms.That was still dirty ,blood stained sheets,hair in bed ,pulls in my pillow case,no pillow protectors dirty curtains,walls and shower curtain.The food was awful apart from the pudding.Second night had to go to the chip shop as I could not eat the food.The manager was rude.Why dump people in Thurso for two nights there is a high street and a beach .At Inverness we got an hour and a half !The same in Pitlochry..In Ullapool we just got the night .The views were stunning .But for that sort of money I would expect decent accommodation.We had four nights in good hotels and three nights in two very grim hotels .Needless to say I won't be travelling with Shearings again.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Anita,
Thank you for taking the time to share your feedback following your recent NC500 holiday.
Whilst we're pleased to hear that you enjoyed the stunning scenery and found your driver to be friendly, helpful and professional, we're very sorry to learn that other aspects of your holiday fell so far below your expectations.
We are particularly concerned by the issues you have described regarding your stay at the hotel in Thurso. The standards you have outlined, including the cleanliness of the rooms, the condition of the furnishings, the presence of what you believe to have been a bed bug, and the service you received from the hotel management, are extremely disappointing and not the standard we expect our hotel partners to provide. We sincerely apologise for the distress and discomfort this caused, especially given your accessibility requirements and the lack of suitable facilities in your original room.
We're also sorry to hear that you were disappointed with the quality of the food and felt that the itinerary did not allow enough time to enjoy some of the destinations you visited. We appreciate you taking the time to provide such detailed feedback, and we can assure you that your comments have been escalated to the relevant teams for a full review, including our Product and Hotel Contracting teams.
It is particularly disappointing to learn that this experience has left you feeling that you would not travel with Shearings again. We understand why you feel let down and sincerely regret that we did not provide the quality of holiday you were expecting.
Thank you again for bringing these matters to our attention. We value your feedback and apologise once again for the disappointment caused.
Kind regards,
Customer Relations
SB
Tenby
Just come back from Tenby food was good and people in hotel were really friendly but the room was hot the bed was on a slope and the journey home was horrendous. Over 12 hours it took to get home. Because they pick up everyone from different areas they drop everyone off at a service station and then you get on the coach to wherever your going which means if there is an accident like there was yesterday everyone gets delayed. There has to be a better way of doing this. We travelled by coach from Tenby to Cobham then had to get on another coach from Cobham to Brighton and then a minibus from Brighton to Bexhill. There were a lot of unhappy customers on the coach yesterday. This was my first coach trip in the UK. I went on a coach trip in the USA which was so well organised I’m not sure I want to do it again in the UK
13 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Sue,
Thank you for taking the time to share your feedback following your recent holiday to Tenby.
While we're pleased to hear that you enjoyed the food and found the hotel staff to be friendly and welcoming, we're sorry that other aspects of your holiday did not meet your expectations.
We sincerely apologise for the issues you experienced with your room, particularly the uncomfortable bed and the high temperature. We also appreciate you bringing these concerns to our attention.
We're especially sorry to hear about your return journey. We understand how frustrating it must have been to spend over 12 hours travelling home, particularly with the additional coach changes and delays caused by the road traffic incident. While our feeder coach network is designed to connect customers from a wide range of locations as efficiently as possible, we appreciate that, on this occasion, it resulted in a long and disappointing journey. Your comments regarding the transfer process and its impact on your overall holiday experience have been shared with the relevant team for review.
We are disappointed to learn that this experience has left you questioning whether you would travel with us again, particularly as this was your first UK coach holiday. We hope that, despite the challenges you encountered, you will consider travelling with Shearings again in the future and allow us the opportunity to provide you with a much more enjoyable experience.
Thank you again for your honest and constructive feedback.
Kind regards,
Customer Relations
SB
Was easy to book on line.
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your review! We're so pleased to hear that you found our online booking process easy to use. We appreciate your feedback and look forward to welcoming you soon!
Shearings Customer Service - (MB)
Very friendly
Very friendly, kind and understanding staff. Nothing too much trouble. Just tell them where you want too go and they wiil find a suitable coach tour. Maybe not the one you wanted but one very close.
1 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your wonderful review! We're delighted to hear that you found our team friendly, kind, and helpful. We always do our best to find the most suitable coach tour for each customer, and we're pleased we were able to help you find a great option. We really appreciate your kind words and look forward to helping you plan your next trip!
Shearings Customer Service - (MB)
Beware of these two drivers from skills.
Where do I start we went on the river Seine cruise in France we got picked up from lymm services the feeder was a top of he range ledger coach nice big comfortable seats with i pads in the back of the seat pure luxury. We then travelled to Folkestone to join the tour and you guessed we travelled with a different coach company called signs the two drivers where an absolute disgrace there dress code was the scruffiest I have ever encountered. They dressed in ledger polo shirts which had never seen an iron and the shorts well I have thrown better away . Talk about lack of knowledge they didn’t know anything about the places of interest on the journey to and from this holiday. The hotel on the lnbound had no restaurant we was told this at a service station. The hotel on departure did not provide breakfast sorry croissants and coffee end of nothing else. The river cruise we cannot fault but these two drivers was a total disgrace to your company if I don’t get a good response from you I certainly will not book with Shearings again hope to hear from you soon Kevin.
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. While we're pleased to hear that you enjoyed the Seine River Cruise itself and that the feeder coach from Lymm met your expectations, we're very sorry to learn that other aspects of your holiday fell well short of the standard you expected.
We're disappointed to hear your comments regarding the appearance and knowledge of the drivers who operated the main tour, as well as the issues you experienced with the overnight hotels and breakfast arrangements. This is not the experience we aim to provide, and we understand how frustrating this must have been.
Your feedback is important to us and has been shared with the relevant teams so that your concerns can be fully reviewed. We appreciate you bringing these matters to our attention and hope you'll contact our Customer Services team directly if you haven't already done so, as they'll be able to investigate your experience in detail.
Thank you again for your honest feedback, and we hope we have the opportunity to restore your confidence in Shearings in the future.
Shearings Customer Service - (MB)
Ref: Trip to Chartres en Lumieres
Ref: Trip To Chatres en Lumieres and Versailles Gardens
1638575 10th - 14th July 2026.
As this was a NEW trip l feel that it is important to give feed back. The main point is that as you are now going across Dover/Dunkerque, Chartres should be part of a different holiday which would have somewhere else north of Paris as its first stop, (perhaps a 2 hour coach drive from Dunkerque) as the 4+hour trip direct to Chartres makes the first day of this holiday much too long for your targetted age range of passengers. We did not arrive at our destination hotel until 11:30 at night having been travelling since 6:30am.
The coach was comfortable enough but was very standard with no refreshment offering en route. Having recently (May 2026) been on the holiday to St Omer which was a brilliant long weekend, we were very disapointed with this trip due to the length of time we spent on the coach getting there. Our drivers were excellent but even for them the distance was overlong.
The Novotel was a good place to stay with good size well appointed rooms, great bathrooms, although quite a distance out of the town. Unfortunately, although the breakfasts were fine with ample choice, the dinners were restricted with no choice (except for Vegetarians, Vegans and Pescatarians) and the food was generally unappetising and generally not well presented. Certainly not what one expects in France.
Chatres is a very interesting place to visit, and the Lumieres experience was really something different.
I feel that if you are going to use Dover /Dunkerque crossing it is going to make some of your short trips to places like Rouen, Le Mans and places south of Paris less popular for older people.
I hope this rather long revue will help you to understand the frustrations of senior travellers.
10 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback regarding your Chartres en Lumières and Versailles Gardens tour. As this was a new itinerary, your comments are especially valuable in helping us review and improve future departures.
We’re pleased to hear that you enjoyed visiting Chartres, found the Lumières experience memorable and appreciated the quality of the Novotel accommodation. We’re also grateful for your kind comments regarding our drivers, and we’ll be sure to pass on your appreciation to them.
We’re sorry to hear that the journey on the first day had such a negative impact on your experience. We understand your concerns regarding the length of the travel day and the importance of ensuring itineraries are comfortable and suitable for our passengers. Your suggestion of considering alternative stops or itinerary arrangements when using the Dover/Dunkerque crossing has been noted and will be shared with our product team.
We also appreciate your comments regarding the coach facilities and the evening meals at the hotel. We’re sorry that these aspects did not meet your expectations, and your feedback will be reviewed with the relevant teams.
Thank you again for taking the time to provide such thoughtful feedback. We value your experience as a passenger and hope to welcome you on another journey with us in the future.
Leger Customer Service (MB)
easy to find holdiday i wanted
easy to find holdiday i wanted, choosing date and departure point easy to do. took less than 10 minutes to complete the whole process
15 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found it easy to find the holiday you wanted and that selecting your date and departure point was straightforward.
It’s great to know that the booking process was quick and simple, and that you were able to complete everything in less than 10 minutes.
Thank you again for choosing us, and we hope you have a fantastic holiday.
Leger Customer Service (MB)
Coach break in Wales
I called and spoke to Danny rebooking my mother and friend on a trip, he was exceptionally helpful and went above and beyond with the information I needed.
Due to accessibility requirements that Shearings were not able to answer I had to call each hotel and check with them prior to booking. A booking has been made, following reassurances from the hotel they could accommodate with a walk in shower but no grab rails, but I would urge Shearings too look at they hotels they are in contract with as of the 3 options none of them had accessible bathrooms, as coach holidays are primarily for the elder generation I found this to be severely lacking on the companies behalf.
8 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that Danny was exceptionally helpful when assisting with your mother’s and her friend’s booking. We’ll be sure to pass on your kind comments to him.
We’re sorry to hear about the difficulties you experienced when trying to obtain accessibility information. We understand how important it is to have clear details about facilities, particularly when travelling with specific requirements, and we appreciate you taking the time to contact the hotels directly to ensure the arrangements were suitable.
Your comments regarding accessible bathroom facilities and the information available for our contracted hotels have been noted and will be shared with the relevant teams for review. We appreciate your feedback and the opportunity to improve the information and support we provide.
Thank you again for your comments, and we hope your mother and her friend have a wonderful holiday with us.
Leger Customer Service (MB)
Easy to book.
The advisor was very helpful, and booking my holiday was fairly easy, but he had an accent, and I have a problem understanding accents. Apart from that little problem, all was good. As phone lines were busy, I requested callback which was duly done.
14 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 5-star review. We're delighted to hear that our advisor was very helpful and that we made booking your holiday straightforward. We're also pleased that our callback service worked well for you when our phone lines were busy.
We appreciate your feedback regarding communication and understand that this can sometimes be a challenge. Your comments have been noted and will be shared with the relevant team.
Thank you again for choosing us. We look forward to welcoming you on your holiday.
Kind regards,
Shearings Customer Service (MB)
70th birthday celebration
This is the first time I've used Shearings and I was impressed with how easy it was to book my trip. The adviser I spoke to gave me all the options and any information I'd need.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 5-star review. We're delighted to hear that you chose us to help celebrate your 70th birthday and that your first experience booking with us was such a positive one. It's wonderful to know that we made the booking process easy and that our advisor took the time to explain all the available options and provide the information you needed.
We hope you have a fantastic birthday celebration and a memorable holiday. Thank you for choosing us, and we look forward to welcoming you on your trip.
Kind regards,
Shearings Customer Service (MB)
Shearings must be doing well
Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twice I pressed 1 on keyboard for a return call. Nobody rang back. Tried emailing customer service but I got one back saying the email would not be seen by anyone! Finally I got through today phoning at 9am and waiting 15 mins for someone to pick up. Once I did get through things were all sorted very quickly and efficiently but clearly there is not enough people at their booking office. I have to say we have been using shearings for many years and always pleased with the holidays but they do need to sort out their communications.
14 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We're pleased to hear that once you were able to speak with our team, your changes were handled quickly and efficiently.
We're sorry to hear about the difficulties you experienced when trying to contact us and that your callback requests were not completed as expected. We understand how frustrating this must have been, especially when you were trying to make changes to your holiday arrangements. Your comments regarding our communication channels and availability have been noted and will be shared with the relevant teams as we continue to improve our service.
We truly appreciate your loyalty and are delighted to hear that you have enjoyed many holidays with us over the years. Thank you for continuing to choose us, and we look forward to welcoming you on your 2027 holiday.
Shearings Customer Service (MB)
Paul was very helpful and also Shims…
Paul was very helpful and also Shims was too.
10 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 5-star review. We're delighted to hear that both Paul and Shims were so helpful during your booking experience. We'll be sure to pass your kind comments on to them, as we're sure they'll appreciate the recognition.
Thank you for choosing us. We look forward to welcoming you on your holiday.
Kind regards,
Shearings Customer Service (MB)
A frank review!
We did a 8 night stay with excursions to franscati,Pompeii,Herculaneum and Sorrento. The coach was very comfortable and the driver was great.But the 18hour drive to the hotel was very hard and I wouldn’t do that again.
The hotel we stayed in in fiuggi was very clean and the staff were nice but the rooms although functional were so outdated. No tea/coffee facilities and apart from breakfast times they charge you if you want a cuppa. The breakfast was what we expected for a continental one but sadly the evening meals were diabolical. I have never been served such bland and tasteless food before.Their choices were strange to. We were in the heart of Italy and not once did we see a Tomatoe, olives, pizza in fact nothing Italian in the hotel. We had to make sure we ate out everyday because of it. The hotel is so far out it made the excursions way too long a drive! Sorry to sound so negative but I’m being honest! I would never have booked this holiday if I’d have seen reviews like this so I’m hoping to save someone a lot of money by not booking it! There was a couple of people who couldn’t face the arduous journey so they actually booked flights home instead!
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you enjoyed the comfort of the coach and that your driver helped make your journey more enjoyable.
We're sorry to hear that other aspects of your holiday did not meet your expectations, particularly the length of the journey, the hotel facilities, the location and the evening meal arrangements. We understand that these details can make a big difference to your overall holiday experience, and we appreciate you being open and honest about your concerns.
We have shared your comments regarding the accommodation and dining experience with the relevant teams and our partners so they can be reviewed. Feedback like yours is important to us and helps us continue to improve the holidays and experiences we provide.
Thank you again for sharing your thoughts with us, and we hope to have the opportunity to welcome you on a more enjoyable holiday in the future.
Shearings Customer Service (MB)
In summary the trip to Monets garden…
In summary the trip to Monets garden was:
Very very long 18 hours travel on first/final days. The feeder coach was a minibus, had travel 2 hours backwards facing to get to main coach. But the main coach was comfortable nice air con in heatwave. Driving was good but the knowledge of the drivers amounted to Google only. They were not familiar with the location of hotel. Confusion over whether food would be available for all passengers. Hotel- was not in a central location as Shearings had told me. It was in an industrial area. But it was a nice hotel. Drivers enjoyed their beers in the lovely hotel garden in the evenings.
The 2 days visits to Versailles and Monets Gardens were worth everything though I must say in a heatwave it would have been advisable for a Plan B for passengers struggling in heatwave- more research into alternatives needed from drivers. They were after all our eyes and ears on the ground on our trip. I had to book my own ticket into palace and glad I did this as queues were insane and if I had just turned up despite being told by driver that it would have been fine!l I would have queued hours!
I could go on but - would I do it again? Yes is the answer due to the company I met, the wonderful places I saw, hence my score but not with Shearings
10 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed your visits to Monet’s Garden and Versailles, and that these experiences made a positive impression. We're also glad that you found the main coach comfortable and appreciated the air conditioning, especially during the heatwave.
We're sorry to hear that some parts of your holiday did not meet your expectations, including the length of the journey, the feeder coach arrangements, and the information provided regarding the hotel location and travel arrangements. We understand how important clear communication and accurate information are when planning and enjoying a holiday.
We appreciate your comments regarding the excursions, particularly the challenges of travelling in extreme heat and the importance of providing appropriate guidance and support in these circumstances. Your feedback about the driver experience, excursion planning and communication has been noted and will be shared with the relevant teams for review.
Thank you again for your honest feedback. We're pleased that the highlights of the holiday were worthwhile and appreciate you sharing your experience with us.
Shearings Customer Service (MB)
The booking agent was friendly
The booking agent was friendly, helpful and efficient and answered all my questions.
13 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 5-star review. We're delighted to hear that our booking advisor was friendly, helpful and efficient, and that they were able to answer all of your questions.
Thank you for choosing us. We look forward to welcoming you on your holiday.
Kind regards,
Shearings Customer Service (MB)
The driver failed to pick us at our…
The driver failed to pick us at our stop in Cardiff, I was unable to get through to the office on the emergency number, no one from Shearings rang to advise us. When I eventually spoke to someone they were not particularly helpful and not sensitive to my issue about travel sickness. I eventually got to the hotel which was dirty and had no effective window covering, the hotel was grubby and shabby . The driver was supposed to seek me out to advise me of the arrangements for the next day and I did not hear from anyone
I spent a lot of money on this holiday and it was absolutely shocking the service I had , I would never book with them again
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We're very sorry to hear that your holiday experience fell short of the service you should expect from us.
We apologise for the missed pick-up, the difficulties you experienced when trying to contact our team, and the lack of communication regarding your onward arrangements. We understand how frustrating and upsetting this must have been, particularly when you were concerned about travel sickness and needed support from our team.
We’re also sorry to hear that the hotel standards did not meet your expectations. Your comments regarding the accommodation, cleanliness, communication and overall service have been noted and will be shared with the relevant teams and partners for review.
We appreciate you taking the time to provide your honest feedback and the opportunity to review the issues you experienced.
Shearings Customer Service (MB)
Misrepresentation of hotel facilities…
Misrepresentation of hotel facilities in 2026-27 brochure. No pool, gym, leisure suite. Confirmed by Duty Manager Tony, when enquiring. Closed since Covid, yet still advertised in brochure! Signature holiday at The Imperial Hotel, Blackpool. “Hand picked hotels with extra special touches”. Not cheap!! Stair carpets dirty. Room dirty…carpet, skirting boards…could see grime without running finger along! Dusty. Bathroom …mould on tiles, old stains around toilet base. Shower curtain grime inside the seam. How can a bath and shower unit be signed off clean with all that? Poor toiletries for guests. Main entrance and adjoining areas, bars, dining room, clean. Food was very good with Chef Terry working hard. Felt, as a coach guest, we were given below standard rooms, as voiced by many of the group on the tour. July 6th - 10th 2026. Room overlooked the local car wash, even after asking for a “nice view” as was a Birthday treat! Room could not be changed as hotel was full. Informed Shearings of all the above. Will not be using your Company again. Photographs of cleanliness of the room, submitted to Melissa, Customer Services. A Petri Dish swab of bathroom and toilet area, would prove interesting!!
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your stay at The Imperial Hotel, Blackpool did not meet the standards you expected, particularly as this was a special birthday break.
We appreciate you bringing your concerns regarding the advertised facilities, room condition and overall experience to our attention. We understand how disappointing it must have been to find that some facilities were not available and that aspects of your room did not reflect the standard you were expecting from a Signature holiday. Your comments regarding the cleanliness and presentation of the room, as well as the information provided in our brochure, have been noted and will be shared with the relevant teams and partners for review.
We're pleased to hear that you found the main hotel areas clean and that you enjoyed the food, and we will also pass on your kind comments regarding Chef Terry.
Thank you again for your honest feedback. We value your comments and will use them to help us continue to improve the experiences we provide.
Shearings Customer Service (MB)
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