I have been a customer of Shawbrook bank for a number of years now and they have proved to me to be a very trustworthy bank. I can't emphasise how good they are. Whatever the contraction they get it r... See more
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Review summary
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Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
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May use AI-assist with repliesRead more
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Reply from Shawbrook
Hi Stephen, thank you for taking the time to share your positive feedback and for saving with Shawbrook.
Always offering competitive interest…
Always offering competitive interest rates and in my case being elderly I like to receive my interest from ISAs on a monthly basis.
Shawbrook offers this and my interest is always sent to my account on time
10 July 2026
Last two years I have enjoyed my ISA…
Last two years I have enjoyed my ISA investment
I look forward for the next year
10 July 2026
Would have given 5 stars as service is…
Would have given 5 stars as service is very good and prompt, but the easy access accounts interest rate has come down a little too much as some others give a better rate
10 July 2026
Reply from Shawbrook
Hi Peter, thanks for taking the time to leave a review and for saving with Shawbrook. We appreciate your feedback about the rates we offer.
Every thing always runs smoothly never…
Every thing always runs smoothly never had any problems you couldn’t sort out
14 February 2026
Easy to deal with and you can speak to…
Easy to deal with and you can speak to somebody if you need tp
21 June 2026
Reply from Shawbrook
Hi Jenny, thank you for leaving us a positive review. We are pleased to hear that you are happy with the rates we offer and our online banking experience. Thank you for saving with Shawbrook.
Good website and products
Good website, easy to navigate with clear details and generally a good range of products.
Competitive savings rates, but a little disappointing in recent months.
Overall, very happy with my dealings with Shawbrook.
10 July 2026
Reply from Shawbrook
Hi Steve, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback about the rates we offer.
Consistent financial performance
Consistent financial performance
Prompt response to requests and clear action plan for transactions.
11 March 2026
Always so easy to use and really…
Always so easy to use and really helpful when help required - very competitive rates
Thank you Shawbrook
10 July 2026
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