I have been a customer of Shawbrook bank for a number of years now and they have proved to me to be a very trustworthy bank. I can't emphasise how good they are. Whatever the contraction they get it r... See more
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Review summary
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Reviews shaping this summary
Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
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excellent in every way
10 July 2026
Customer service are very helpful…
I was switching my ISA from another provider. I called Shawbrook a couple of times. I got through to a person quickly , they were very helpful and professional.
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Website difficult to navigate
Website difficult to navigate, not clear enough on isa terms and rates.
10 July 2026
Reply from Shawbrook
Hi Scroober, thanks for taking the time to leave a review. We really appreciate your feedback, it helps us to continually improve our service and make our customer experience better. If you'd like to discuss your experience with us further, please call us on 0345 266 6611 (Monday to Friday 9 am to 5 pm, excluding bank holidays).
No complications and easy to navigate…
No complications and easy to navigate the website
10 July 2026
Competitive interest rates
Very good interest rate for both Isa and Easy Access Isa. Terms and Conditions very clear. Very knowledgeable and friendly staff.
9 July 2026
Easy to deal with good savings rates…
Easy to deal with good savings rates everything laid out well
2 July 2026
Great for growing investments
I’ve been with Shawbrook now for many years, they have treated me respectfully and always with advice when I have asked for it. Highly recommend them.
9 July 2026
Account essy to set up and use.
10 July 2026
Helpful staff on the phone
Helpful staff on the phone. An. Imperative for the older client.
7 July 2026
Fairly easy to use on line process
Fairly easy to use on line process. Good interest rates, Good communication with customers. Would recommend to others
6 July 2026
Reply from Shawbrook
Hi Andrew, thanks for leaving a positive review and for recommending us. We’re really pleased to hear that you had a satisfactory experience with us.
Online banking
I have had no problems with shawbrooks, I just don't really like doing things online.
3 July 2026
Reply from Shawbrook
Hi Sheila, thank you for taking the time to share your feedback and for saving with Shawbrook.
Good communication
3 July 2026
All good, so far!
I was attracted to Shawbrook by their rates of return and was a little nervous at first as I hadn't heard of them before, but I've had no trouble and I've been with them for several years now.
1 July 2026
Very efficient throughout the time I…
Very efficient throughout the time I have used the bank.
2 July 2026
Reliable and responsive service.
Reliable and responsive service.. I have had little need to call for support, but on the odd occasion I have and have been impressed with the response which was efficient and reassuring.
2 July 2026
Quick responses to queries not bots
23 April 2026
Clear and easy ind
2 June 2026
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