SEVENSTORE Reviews 

4,378
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,218 reviews, customers overwhelmingly had a great experience with this company. They frequently highlight exceptionally fast and efficient delivery, often receiving orders within a day or two. Many praise the helpful, polite, and quick customer service and staff. Products are noted to arrive brand new, well-packed, and in perfect condition. However, some customers noted product issues like items being too narrow or having defects. A few people also reported difficulties with customer service regarding refunds, mentioning delays or unhelpful responses, and experienced delivery problems, such as orders sent to incorrect addresses or parcels left unattended.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness and efficiency.... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent and amazing... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast dispatch... See more

Product

Users describe ambiguous interactions with product, with many customers praising the quality, fast shipping,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Friday, and delivered on Sunday lunchtime 👍🏻👍🏻 20% off Look even better than website pics, quite a hard colour to describe. Warm Vanilla? Candescent Cream? Muted Lemon 🍋? The yellow l... See more

Company replied

Rated 4 out of 5 stars

Great range of exclusive trainers at decent prices. Delivery was very swift. Really happy overall.

Company replied

Rated 5 out of 5 stars

After being scammed by a site called "Kumoj"; which never delivered my Nike Vomero Premium, I had to order a new Debit Card as a precaution even! I subsequently purchased afterwards from Seven Store a... See more

Company replied

Rated 5 out of 5 stars

Dear Sevenstore Staff What a pleasure to find a online shop that is just fantastic in every way. Ordering was simple. My order was dispatched immediately and when my order arrived less the 48... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store

Written by the company

Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,378)

1,183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery no problems with ordering

Fast delivery no problems with ordering

14 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback. We’re pleased to hear your order was delivered promptly and without any issues. At SEVENSTORE, we take pride in providing a curated and seamless experience, and your satisfaction is important to us. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Trainers arrived very quickly and all…

Trainers arrived very quickly and all good, thank you 😊

16 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback, Paul. We’re pleased to hear your trainers arrived quickly and meet your expectations. At SEVENSTORE, we take pride in delivering a curated and seamless experience. We look forward to assisting you again in the future.

Rated 1 out of 5 stars

There are brown marks on one of the…

There are brown marks on one of the shoes

17 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Hi,

Thank you for your review, and I’m really sorry to hear how frustrating this situation has been for you – I completely understand your concerns, and frustration on this situation. Please accept our apologies; this is certainly not the experience we aim to provide.

We’d really like to get this looked into properly for you and resolve this as quickly as possible. Can you please reach out to our team and send us pictures of the shoes? Once we have this, we will advise you of the next steps.

Thank you,
The team

Rated 5 out of 5 stars

So quick and easy to order

So quick and easy to order

10 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback, Stephen. We’re pleased to hear that the ordering process was quick and easy for you. At SEVENSTORE, we take pride in delivering a considered and seamless shopping experience. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great company, shame about DPD!

Was really disappointed that DPD lost my order, but Pallavi was incredibly helpful in assisting so can't fault sevenstore at all

22 June 2026
Unprompted review
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Luke. We’re pleased to hear that Pallavi was able to assist you effectively. At SEVENSTORE, we take pride in providing a curated and thoughtful experience, and your feedback is truly appreciated. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Efficient

Easy website. Efficient delivery.

9 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Judy. We’re pleased to hear you found our website easy to navigate and appreciated the efficiency of our delivery. At SEVENSTORE, we take pride in delivering a curated and seamless experience, and your positive feedback affirms our commitment. We look forward to welcoming you again soon.

Rated 5 out of 5 stars
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Nikolay. We’re pleased to hear you had a positive experience with us. Your feedback is important and reflects our commitment to delivering a refined shopping experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Very pleased

The sale was great, and I was very pleased with the speed of delivery.

16 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review, Jake. We’re pleased to hear you were satisfied with the speed of delivery. At SEVENSTORE, we take pride in providing a considered shopping experience, and your positive feedback is appreciated. We look forward to welcoming you again.

Rated 4 out of 5 stars

Very Good

Very Good experience

9 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Hello,

Thank you for your feedback. We're glad to hear you had a positive experience with us. If you ever need any help or want to share more feedback, please feel free to get in touch. We truly appreciate your support!

Rated 5 out of 5 stars
SEVENSTORE logo

Reply from SEVENSTORE

Thank you so much for your fantastic review! We're thrilled to hear you had an easy purchase and fast delivery. Your support means a lot to us! 😊

Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery. Kept me informed from start to delivery. One of few online shopping I’d recommend.

15 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Dale. We’re pleased to hear your experience was seamless and that you appreciated our communication throughout. Delivering a considered and refined service is our priority, and your feedback affirms our efforts. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Best shop in Liverpool ,variety of…

Best shop in Liverpool ,variety of brands ,my go to shop

15 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your positive feedback, John. We’re pleased to hear you consider us your go-to shop in Liverpool with a variety of brands. We take pride in offering a curated selection and a refined shopping experience. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Items as expected and prompt delivery

Shoes delivered in time. Good service, recommended!

15 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your shoes arrived on time and that you had a positive experience. At SEVENSTORE, we take pride in delivering a curated and seamless service. We look forward to welcoming you back.

Rated 5 out of 5 stars

Great service

Really speedy, reliable service.

8 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Eleanor. We’re pleased to hear you experienced a speedy and reliable service. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Very good top class service ilie …

Very good top class service ilie recommend

15 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your feedback. Your support means a great deal to us, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

As described

As described, fast delivery and great price.

14 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear you appreciated the fast delivery and great price. At SEVENSTORE, we take pride in offering a curated and seamless shopping experience. We look forward to assisting you again soon.

Rated 5 out of 5 stars

Nobody does it better💯

Thanks for another great great purchase 💯and probably the fastest delivery in the world 👍honestly nobody does it better🙏👍

14 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Paul. We’re pleased to hear your order arrived promptly and met your expectations. At SEVENSTORE, we take pride in delivering a considered and seamless experience. We look forward to assisting you again in the future.

Rated 1 out of 5 stars

Avoid SEVENSTORE. Terrible Customer Service

Avoid SEVENSTORE. They delivered my order to the wrong address. When I reported it, they falsely accused me of making a fraudulent claim. They then admitted their tracking data was completely wrong and made a mistake.

After all this, they ignored my request for a refund and forced an unauthorised replacement order on me. Incredibly, their courier delivered that to the wrong address too.

Shocking customer service. I have been forced to escalate this to a bank dispute to get my money back. Shop elsewhere.

16 June 2026
Unprompted review
SEVENSTORE logo

Reply from SEVENSTORE

Hello Mohammed,

Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience caused by the delivery issues and the subsequent handling of your complaint. This is not the service standard we aim to provide at Sevenstore.

We understand your frustration with the repeated delivery errors and the challenges in obtaining a refund. Please be assured that we take your feedback seriously and request you to get in touch with our customer service team with your order details using the link below, and we will investigate this matter thoroughly:

https://www.sevenstore.com/support/

This will also help us prevent similar occurrences in the future. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Quick and easy to use website

Quick and easy to use website found exactly what I was looking for and ordering was a simple process, great all round experience

8 April 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your 5‑star review. We’re pleased to hear your experience with our website was smooth and that your order process was straightforward. At SEVENSTORE, we take pride in delivering a curated and seamless shopping experience, and your feedback reflects our commitment. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Great buying experience

Great buying experience - first class delivery and well packaged

14 June 2026
SEVENSTORE logo

Reply from SEVENSTORE

Thank you for your kind words, Stephen. We’re pleased to hear your experience with our delivery and packaging met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to welcoming you back soon.

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