The company offers a reliable service at a competitve price. Booked through seascanner more than once, they never disappoint. The aftersales team are also on the ball replying almost instantly to a... See more
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See what reviewers are saying
We have used Seascanner a number of times now and it's always been easy....Until you need help! We tried multiple times to contact Seascanner over an entire week to no avail. We were away on the holid... See more
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
first time using seascanner great company to use even if you have an issue as i did. Booked wrong cruise realized within 24 hrs told them and with help of shannon and amey managed to get it right wiho... See more
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.6
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very easy to book a cruise
Very easy to book a cruise and perfect communication with the staff regarding specific information.
24 April 2025
Unprompted review
Reply from Seascanner.com
Dear Xavier,
Thank you very much for your feedback and the 5-star rating.
We are very grateful for your kind words about our booking process and our communication.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
Your Seascanner.com team
Naomi was so helpful with changing our…
Naomi was so helpful with changing our selected option to car parking for 3 family members in our group, she kept us updated and everything was hassle free, Thank you Seascanner
11 April 2025
Unprompted review
Reply from Seascanner.com
Dear Lesley,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you are satisfied with our customer service. Thank you for your nice words!
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Erin was very helpful and did…
Erin was very helpful and did everything she could to help. I was trying to book two cabins. Got there in the end. Fingers crossed the cruise is just as good as Erin!
10 March 2025
Unprompted review
Reply from Seascanner.com
Dear Emma,
Thank you for your feedback and the five-star-rating.
We are very pleased that you are satisfied with our customer service. Thank you for your compliment!
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Excellent customer service
I had a very positive experience with Seascanner and especially with Alexander - he was efficient, attentive and helpful
11 March 2025
Unprompted review
Reply from Seascanner.com
Dear Andrew,
Thank you for taking the time to leave us a 5-star review, we appreciate your kind feedback.
We are very happy that you had a positive experience with us. We will pass on your compliments for Alexander to him, he will be very grateful.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
Your Seascanner.com team
Quality services
Thank you to the seascanner team for the services provided: very good price, in a short time.
21 February 2025
Unprompted review
Reply from Seascanner.com
Dear Tudoran,
Thank you for your feedback and the five-star-rating.
We are delighted to hear that you are content with our customer service and your booking.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
The website of SeaScanner is very easy…
The website of SeaScanner is very easy to use. When I decided that we wanted to go for a cruise this year, I started my research for the best price. Here is where I found the best price, on the SeaScanner one. I got very useful and fast response through emails from the team. The only email that took about four days to receive was the confirmation after I paid the deposit. But now all is sorted. The only thing that bothered me a bit was that the MSC site was in German, I had to use the translator. It wasn't my first time I used this website and I will RECOMMAND!
10 February 2025
Unprompted review
Reply from Seascanner.com
Hi Diane,
Thank you very much for your 5-star rating and your kind words.
We are very happy that you are satisfied with our website and our prices as well as our responses.
We appreciate your feedback regarding the MSC site only being available in German. Our Seascanner.com emails are all translated into English, but some cruise line documents and websites may still be in German as we are a German travel agency booking through the German branches of the respective cruise line. We are always glad to assist with translating from German to English to make sure that you get all relevant information.
In addition, we would also like to thank you for your recommandation, that is a huge compliment for us.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
They didn't advise us!
They didn't advise us on what we were buying: a cruise with Cunard is a cruise with the living dead, minimum age on board is 75; an obstructed view balcony cabin is not a cabin with a partial view, it's as blinded as an "internal" cabin but sold at the price of a "balcony" cabin. No discounts or gratuities for a honeymoon cruise, they should have directed us to another operator. Next time I'll book with Vacationstogo!
28 August 2024
Unprompted review
Reply from Seascanner.com
Dear Paolo,
Thank you for your review and your honest feedback.
We would like to take a closer look into your booking to check the process and have therefore requested more information from you. Please kindly send us your booking number and e-mail address.
We would be very pleased to hear from you again. In the meantime, please do not hesitate to contact us if you have any questions or requests.
With kind regards
Your Seascanner.com team
----------------------------------
Dear Paolo,
Thank you for forwarding your personal details. We are sorry to read that you are not satisfied with our customer service. We very much appreciate your feedback.
Please note that we would have been happy to advise you on special requests, such as a lower average age on board. Unfortunately, we have not received any inquiries from you on this subject, which is why we were unable to give you a recommendation for a suitable ship.
Regarding the view from your stateroom, we have informed you in the optional booking that your selected stateroom category is a guaranteed stateroom and that no requests regarding the location and therefore the view can be taken into account.
Unfortunately, you only asked us for a honeymoon discount after you had already made your firm booking, so we were unable to recommend a cruise line that offers a honeymoon discount.
In case of any questions or requests in the future, we will be happy to assist you.
With kind regards
Your Seascanner.com team
Best agency for MSC booking!I totally…
Best agency for MSC booking!I totally recomend them.
They are great,the service,the prices,the employees..everything!
3 February 2025
Unprompted review
Reply from Seascanner.com
Hi Katja,
Thank you so much for the 5-star rating and your kind words!
We are very happy that you are satisfied with our service as well as the prices during your MSC Cruises booking. Thanks for the recommendation, we highly appreciate it!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Very professional team
Very professional team, very efficient, able to answer all my needs
Highly recommended
24 December 2024
Unprompted review
Reply from Seascanner.com
Dear Frederic,
Thank you for taking the time to leave us a 5* review and your positive feedback.
We are happy to hear that you recommend our service and that we were able to answer all your needs. Thank you for your nice words!
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
3rd time booking through…
This is not my 1st time booking through SeaScanner. Very helpful people, to guide you through you’re needs for the cruise. I want to thank especially
Conny Jenkel, for helping with the german words so I can pay my deposit and how I can pay the rest of the cruise and access my MSC portal.
That it’s the only downfall: once you booked everything is in german🤷🏼♀️, but I always managed .
Prices are very compatative so it’s worth booking through this website. Costumer service is excellent. Well done!!👏🏻👏🏻👏🏻
3 January 2025
Unprompted review
Reply from Seascanner.com
Dear Sandra,
Thank you very much for the 5-star review and your kind words.
We are delighted to hear that our customer service was very helpful with your booking. We will forward your thanks to Conny Jenkel who will be happy to hear this. Thank you very much!
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
seascanner is my favorite website
seascanner is my favorite website, where I can find the most suitable cruise for me from a huge range of cruises with the help of many filters. Booking is also always fast and reliable. This time I also used the free option to freeze the offer price for a day, which gave me the opportunity to find the best solution with flights and only then make a final decision and book the cruise.
6 January 2025
Unprompted review
Reply from Seascanner.com
Dear Eriks,
Thank you for your feedback and the five-star-rating.
We are happy to hear that we are your favourite website for cruises and that you like to book with us.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
In just ten minutes search & book
In just ten minutes you can search and book a cruise. What more ?
According to the interest area and the budget it's really easy to get what you want.
10 December 2024
Unprompted review
Reply from Seascanner.com
Dear F rad,
Thank you very much for the 5-star review and your kind words.
We are delighted to hear that you are satisfied with our website and could book your desired cruise quickly.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Excellent website and service
25 November 2024
Unprompted review
Reply from Seascanner.com
Dear Angele,
Thank you very much for your feedback and the 5-star rating.
We are very pleased that you are satisfied with our website and our service.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Christos,
Thank you for the 5-star review and your feedback.
We are happy to hear that you are content with your booking.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
First time booked with Seascanner.
First time booked with Seascanner and Naomi was most helpful. Responded to emails within a short time and sorted out our problem.
6 November 2024
Unprompted review
Reply from Seascanner.com
Dear Harry,
Thank you very much for your 5-star rating and your kind words.
We are happy to read that you are happy with our service, the respons to your emails and the solving of your problem.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
Your Seascanner.com team
Easy to find various offers
Easy to find various offers, wide and detailed information. Preces are better than in number of other providers.
23 October 2024
Unprompted review
Reply from Seascanner.com
Dear Gunārs,
Thank you for the 5-star review and your feedback.
We are very grateful for your kind words about our offers, information and prices.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
I love everything on seascanner
I love everything on seascanner. All of my cruises were booking with them. The booking process is very easy, they support very well every request. Thanks for your best service!
24 October 2024
Unprompted review
Reply from Seascanner.com
Dear Doan,
Thank you very much for your feedback and the 5-star rating.
We are pleased to hear that you book all your cruises with us and that you are satisfied with our customer service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Handled Effectively with Efficiency
This is the second time I have booked with Sea Scanner and It has to be said I am not a big fan of email communications especially when you deem your query as complex issue.
However my experience with this mode of communication was a great one which was handled with care and efficiency and the process went seamlessly.
Joanne who dealt with query for most part put my mind at ease reassuring that the issue would be resolved whenever it suited me. She gave updates on the progress regardless if I asked for it or not
Planning a cruise for multiple people and for unforseen reasons. Individualshaving to cancel is a stressful task, especially when it creates issues within the dynamics of your group.
However the handling of the situation was effective and brought to a conclusion with the help of Liz in the absence of Joanne
Many Thanks Ladies
18 October 2024
Unprompted review
Reply from Seascanner.com
Dear Winston,
Thank you for taking the time to leave us a 5* review and your positive feedback.
We are delighted to hear that our customer service team was able to help you with your questions/issues.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Seascanner referred me to a German MSC…
Seascanner referred me to a German MSC website. I do not know German and I am having great difficulty in understanding its content. Cannot Seascanner at least refer me to an English Website? Otherwise, the service is good. Language is a big problem. Refer us to an English website, please.
29 September 2024
Unprompted review
Reply from Seascanner.com
Dear Carmel,
Thank you for your review and your honest feedback.
Seascanner.com is an online travel agency specialized in cruises (river and ocean) and based in Ahrensburg, Germany. Every year, we count more than 40,000 satisfied customers.
We absolutely understand your comment about the language and are sorry to hear that there was a language difficulty. Although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents/websites still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Its the second time we book with…
Its the second time we book with seascanner, the first time we were very pleased with the communication and wa are sure we will have the same experience this coming summer
25 September 2024
Unprompted review
Reply from Seascanner.com
Dear Stella,
Thank you very much for your feedback and the 5-star rating.
We appreciate your kind words about the communication.
In addition, we would also like to thank you for your loyalty. We are very grateful that you would like to book with us again this coming summer.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
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