The company offers a reliable service at a competitve price. Booked through seascanner more than once, they never disappoint. The aftersales team are also on the ball replying almost instantly to a... See more
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See what reviewers are saying
We have used Seascanner a number of times now and it's always been easy....Until you need help! We tried multiple times to contact Seascanner over an entire week to no avail. We were away on the holid... See more
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
first time using seascanner great company to use even if you have an issue as i did. Booked wrong cruise realized within 24 hrs told them and with help of shannon and amey managed to get it right wiho... See more
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.6
Excellent
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Seascanner.com
Dear Mark,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very pleased that you are satisfied with our efficiency and that our service was helpful to you.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Perfect!
It wasn’t my first time with you and everything was just perfect!
23 September 2024
Unprompted review
Reply from Seascanner.com
Dear Katerina,
Thank you very much for your 5-star rating and your kind words.
We are happy to read that you are happy with our service.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us repeatedly.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Top class efficient service.
19 September 2024
Unprompted review
Reply from Seascanner.com
Dear customer,
Thank you very much for your feedback and the 5-star rating.
We are very grateful for your kind words about our service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Brilliant Customer Service (LIZ)
I booked my 60th birthday through sea scanner and had a few problems with cabins. I needed a shower rather than a bath as have trouble getting into a bath due to my disability. I assumed my room had a shower, not a shower within a bath.
Liz was so helpful trying to sort out my problems. MSc the cruise company were not very helpful. Even though Liz was not getting much joy with MSc due to their inflexible terms and conditions, she did not give up.
Finally today I got a message from MSc saying my room had been sorted with a shower and a room near a lift. I can’t thank Liz enough. She’s a star. I would certainly recommend Sea scanner. Liz is a credit to customer service. Thank you Liz.
17 September 2024
Unprompted review
Reply from Seascanner.com
Hi Mark,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our customer service and especially with Liz. Great that everything could be sorted out!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Very easy to use
Very easy to use, very good service, quick to answer
9 September 2024
Unprompted review
Reply from Seascanner.com
Hi Alpa,
Thank you very much for the 5-star-rating and your kind words. We are very happy that you are satisfied with our service!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Alex,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it easy for you to navigate.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Only Cruise Agent we trust
We have been searching around for various cruises and dates to suit the limited time for a cruise that we have. With Seascanners help we were able to find the cruise we wanted, maybe not the longest but one that suited the dated we had available. Easy search, informative and best prices and offers.
22 August 2024
Unprompted review
Reply from Seascanner.com
Dear John,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very grateful for your kind words about the search on our website. In addition, we are happy that you are satisfied with the prices and offers.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
It was easy and quick
23 July 2024
Unprompted review
Reply from Seascanner.com
Dear Lidia,
Thank you very much for your feedback and the 5-star rating.
We are delighted to read that you had a great booking experience.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Amazing web site, deals and customer service.
I have just booked a winter cruise, the first cruise via seascanner. Their web site and filters are amazingly helpful and so easy to navigate, and they offer cruises with many of the top cruise lines. The offer I found on seascanner for an MSC cruise was much cheaper than booking direct with MSC, I believe they had an exclusive offer so I saved around €900 for a 3 person cruise which has paid for our drinks package and more! Their support staff are also amazing, very quick to reply, clear and concise replies, polite and willing to help in any way they can. Definitely a 5* experience, thank you for everything! Angela P, Cyprus
21 August 2024
Unprompted review
Reply from Seascanner.com
Dear Angela,
Thank you very much for the 5-star rating and your detailed review.
We are very grateful for your kind words about our website, the offers and our staff.
Our entire team wishes you a wonderful time of anticipation for your cruise. Should you have any questions or requests, please do not hesitate to contact us.
With kind regards
Your Seascanner.com team
At the first
At the first, i was not sure about seascanner website. I had questions and send. I was very surprised, that i have got answers very quickly and very clear! It helped me book my first cruise! I am very thankfull to the people, who work there!
9 August 2024
Unprompted review
Reply from Seascanner.com
Hi Ausra,
Thank you very much for your 5-star-rating and your kind words about our service.
We are very happy that we were able to support you with your request and that you have booked your very first cruise. This is amazing and we hope that you will have a great time aboard and enjoy every second of the cruise!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
Very good booking experience
Easy to use website, good prices, very fast response when i chose my booking and to confirm.
31 July 2024
Unprompted review
Reply from Seascanner.com
Hi Sabienne,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our website as well as our service response times.
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
Aida ship booking
Your website helped me a lot to book an Aida ship as we don't know German language.
19 July 2024
Unprompted review
Reply from Seascanner.com
Dear Milena,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it was helpful with your booking.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Wonderful service, we were happy to book through Seascanner
Wonderful service, fast and easy, very helpful staff
13 July 2024
Unprompted review
Reply from Seascanner.com
Dear Paulina,
Thank you very much for your review and the 5-star rating.
We are very pleased that you are satisfied with our service and staff.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
5 Star ⭐️ Team member Shannon has…
5 Star ⭐️ Team member Shannon has absolutely excelled in her customer service today. Going above and beyond to help with a technical problem on our booking and find a solution to our problem. Such a credit to the company, very helpful and professional that’s why we always book lots of cruises with them!
1 July 2024
Unprompted review
Reply from Seascanner.com
Dear Michelle,
Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback.
We are delighted to hear that you had a great booking experience and you like to book with us. Thank you for your loyalty.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Great customer service
Great customer service! Responded to all my questions (I had many!!) and responded rapidly and in a good manner! I have been making bookings with them for many years!
25 June 2024
Unprompted review
Reply from Seascanner.com
Dear Theodora,
Thank you very much for your review and the 5-star rating.
We appreciate your kind words about our customer service, the answers to your questions and our response time.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us for many years.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Brilliant customer service !…
I booked a cruise with sea scanner yesterday . I managed to book the wrong cruise to my absolute horror. I filled in the form you fill in on the sea scanner site to inform them of my predicament. It said it could take upto 3 days for someone to get in touch . However after about an hour my phone rang , a lovely lady said don’t worry I can see what’s happened , I’ll ring p&o and see if they would be willing to amend it . A little while later the lady rang back had got it all sorted out , I didn’t have to pay anything at all to amend the booking which really I should have had to . Not only that but she also linked our booking to my dad’s for us . Absolutely brilliant customer service and I will be using sea scanner again .
11 May 2024
Unprompted review
Reply from Seascanner.com
Dear Lorraine,
Thank you very much for your detailed review and the 5-star rating.
We are very pleased that you are satisfied with our customer service.
In addition, we are also happy that you would like to book with us again in the future. Thank you very much!
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Best cruise comparison site
Seascanner is easy to use and always quick in responding to our inquiries or bookings.
However, we had a 10 Euro credit from a previous survey and even though I requested it be used toward this cruise, it did not transfer.
2 May 2024
Unprompted review
Reply from Seascanner.com
Dear Kris,
Thank you very much for your feedback and the positive review.
We are very pleased that you are satisfied with our response time and the easy use of our website.
In addition, we very much appreciate your feedback regarding the crediting of your voucher. We have requested further information from you to be able to look into your booking.
In the meantime, please do not hesitate to contact us if you have any further questions or wishes.
With kind regards
Your Seascanner.com team
Don't use SeaScanner, book with Cruise company directly
I would like to share our experience with SeaScanner.
In summary, very poor customer service and we would be able to avoid 1350 EUR loss if we didn't use SeaScanner. If you expect any changes with your booking, it will be very inconvenient to use SeaScanner as it add one extra layer between you and Cruise company. In addition they are German based company which may have language and communication barriers for non German people.
We booked a cruise on SeaScanner and paid 20% deposit(1350 EUR). Recently we found on the cruise official website(HAL) a much lower price (60% of our price), not to mention extra 200$ on board credit.
When we asked SeaScanner for reprice(since the final payment is still months to go), they just told us no change can be made within 90 days before departure. However when we called HAL customer service, they have no problem to reprice us to the new fare, but when HAL customer service tries to make the change they found that they don't have permission to do that in their system due to that we booked from a travel agency(SeaScanner) with German office.
We had no idea it was a German based company and we are very unsatisfied even HAL offer to reprice SeaScanner just refused our request with zero intention to assist us.
Since the new fare is even much lower than the final payment, it makes no sense for us to continue with the purchase. We paid about 1350 EUR as deposit to SeaScanner, which is a big loss.
It's is also uncommon as a travel agency, they don't even provide a phone number to call, just a tax number and email contact.
28 April 2024
Unprompted review
Reply from Seascanner.com
Dear Ying Wang,
Thank you for your review and your honest feedback.
We would like to take a closer look into your booking to check the process and have therefore requested more information from you. Please kindly send us your booking number and e-mail address.
We look forward to hearing from you and thank you for your cooperation in advance.
With kind regards
Your Seascanner.com team
************
Update from 29th April 2024:
Dear Ying Wang,
Thank you very much for your quick answer to our inquiry. First of all, we are very sorry to hear that you are not satisfied with our customer service and booking with us.
We are an online travel agency with many years of experience and a specialization in cruises. We are based in Germany (https://www.seascanner.com/company-details) and book with the German office branches of our very well-known cruise line partners. Our Seascanner.com emails are all translated into English, but some cruise line documents may still be in German as we are booking through the German branches of the respective cruise line. If it is possible with your selected cruise line, we will request the documents for seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
In general, we as your booking travel agency are taking care of your questions/requests, forward and clarify these - if necessary - with the cruise line and make sure that all of your topics related to your cruise are answered before you join the respective voyage.
In your case, as you found a cheaper rate and price for the cruise on another website, the request regarding the price adjustment of your booking was beyond our control and was surely forwarded and clarified with the cruise line as requested. Unfortunately, this requested change was denied according to our partners' terms and conditions for the German market (which are presented to you while booking and which need to be accepted in order to be able to place the booking). These state that it is not possible to make price reductions within 90 days prior to departure.
Please kindly note that there might be different terms and conditions as well as sometimes also rates for the different countries/markets available and only the respective terms and conditions of the market that you have booked in apply to your booking.
Furthermore, a cancellation free of charge is not possible at the current time according to the terms and conditions. We as a travel agency don't have any influence on the terms and conditions of the cruise lines in any way, e.g. cancellation policies or price adjustments. Also, we do not charge any additional Seascanner.com fees to our customers.
We hope that these explanations were helpful in answering your requests. Ying Wang, all in all we still absolutely understand that a huge price difference between the time of booking and the current prices leads to your displeasure. Please be assured that we are using every possibility that we have to in order to achieve a more satisfactory solution. We are still in talks with our partner and will get back to you via email as soon as we have an enhanced offer for you.
Please feel free to contact us in case there are any questions left. We are always at your service.
With kind regards
Your Seascanner.com team
Efficient communication & cost…
Efficient communication & cost effective advice in shortest time
13 April 2024
Unprompted review
Reply from Seascanner.com
Hi Alfred,
Thank you very much for your kind words and the positive review.
Please always feel free to contact us for any other questions or wishes, we are glad to be at your service.
With kind regards
Your Seascanner.com team
The staff was very helpful
The staff was very helpful. They made it very easy to effect booking.
13 April 2024
Unprompted review
Reply from Seascanner.com
Dear Brian,
Thank you for taking the time to leave us a 5* review, we really appreciate your positive feedback.
We are delighted to hear that our staff was very helpful and made it very easy to book.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
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