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ScottishPower Reviews 

198,702
•
TrustScore 4.5 out of 5

4.4

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 60,932 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and patience of the staff, who are often described as friendly and knowledgeable. Many people praise the efficient and courteous customer service, noting that interactions are professional and quick. Reviewers also appreciate the overall service, finding it easy to switch and manage their accounts, with smooth transitions and straightforward online tools. However, some customers also noted concerns regarding pricing, with some finding their bills unaffordable or higher than expected, despite others appreciating competitive tariffs and half-price offers. A few other people also felt that customer service could be problematic, citing long hold times, difficulties reaching support, and issues with communication between departments. Additionally, some users experienced problems with the app not working or difficulties with smart meter installations and in-home displays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers reporting efficient, patient,... See more

Service

Clients share positive opinions on service, with many expressing happiness and satisfaction with their... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app and online account easy... See more

Price

Users describe ambiguous interactions with price, with some reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more

Company replied

Rated 4 out of 5 stars

I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more

Company replied

Rated 5 out of 5 stars

I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more

Company replied

Rated 5 out of 5 stars

Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199K reviews

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4.4

All reviews

(198,702)

58,517 reviews in the last 12 months

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Rated 2 out of 5 stars

Tariff up for renewal

Tariff up for renewal. letter advising came very late and suggested a tariff that actually wasn't available. only reason not one star is the phone service was good.

31 July 2026
Rated 5 out of 5 stars

I couldn't get my top up to work as I…

I couldn't get my top up to work as I just got a smart meter .the lady Wendy managed to get me credit until they sent me a bar code if she hadn't done this for me I would have been without electricity all weekend
Thank you Wendy and scottish power

1 August 2026
Rated 5 out of 5 stars

Very impressed with Scottish Power

The phone only rang twice before it was answered by your switchboard. Brilliant start to my call. The options given were very clear and I was connected to the requested advisor very quickly. My problem was dealt with very quickly and in a very polite and friendly manner. I was very impressed with my very first query with Sottish Power and Customer service

1 August 2026

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