The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
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Always very helpful when contacted and…
Always very helpful when contacted and the reduced tariffs at specific times helps
31 July 2026
Reply from ScottishPower
Hi, David.
We're so pleased to hear that our team is always helpful when contacted and that the reduced tariffs at specific times are beneficial. Thank you for your kind feedback!
Many thanks,
Saif
Guy did the job with no problems but I…
Guy did the job with no problems but I was never informed of appointment don’t know why
31 July 2026
Reply from ScottishPower
Hi Mr Edmonds,
Thanks for taking the time to leave us a review today. We appreciate your feedback and will take your comments onboard.
Kind regards,
Cory
Reply from ScottishPower
Hi, Rashida.
We are so pleased to hear that our team member was very helpful. We truly appreciate you sharing your positive feedback with us.
Many thanks,
Saif
The young man I spoke to was helpful
The young man I spoke to was helpful, courteous, and polite.
31 July 2026
Reply from ScottishPower
Hi, Ann.
We're so pleased to hear that our team member was helpful, courteous, and polite. We truly appreciate you sharing your positive feedback with us.
Many thanks,
Saif
Reply from ScottishPower
Hi, David.
We're so pleased to hear that our staff was very friendly and that the reason for your call was easily resolved. We truly appreciate your wonderful feedback!
Many thanks,
Saif
I have no experience to tell you about…
I have no experience to tell you about you asked a question I answered it
31 July 2026
Very happy
The gentleman I spoke to was genuinely interested in how he could help with my situation and I am very grateful for putting my mind at ease and making a plan we could work towards!
31 July 2026
Reply from ScottishPower
Hi, Sanjiv.
We are so pleased to hear that our team member was genuinely interested in helping with your situation. It's wonderful that your mind was put at ease and a plan was made. Thank you for your kind feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi Avtar,
Thanks for taking the time to leave us a review today. We appreciate your feedback and will take your comments onboard.
Kind regards,
Cory
Reply from ScottishPower
Hi, Josephine.
We are so pleased to hear that our team member was polite, friendly, and efficient. We truly appreciate your kind words and feedback.
Many thanks,
Saif
Shazza
Ism very happy with Scottish power online service.
They keep me up to date with new things happening like increasing bills ect which we do not like to here but we do get informed
31 July 2026
Reply from ScottishPower
Hi, Sharon.
We're so pleased to hear you're happy with our online service and that you appreciate being kept informed about important updates, even the less welcome ones. Thank you for your positive feedback!
Many thanks,
Saif
I was looking the rates of other…
I was looking the rates of other company's not much difference so I stick with Scottish power not much to compare so its nothing good or bad
31 July 2026
Reply from ScottishPower
Hi Elyas,
Thanks for taking the time to leave us a review today. We appreciate your feedback and will take your comments onboard.
Kind regards,
Cory
My mom had recently passed away and I…
My mom had recently passed away and I needed to transfer the account into another name. I had no clue what I needed to do. Kath from the bereavement team was brilliant! She took charge for me and made everything easy. She really is a credit to her team. Thank you Kath!
28 July 2026
Reply from ScottishPower
Hi.
We are truly sorry to hear of your loss. We're glad our colleague was able to provide such brilliant support and make everything easy for you during a difficult time. We appreciate your kind words.
Many thanks,
Saif
After a long bat
After a long bat
Tle to get a new in home display I am now up and running Thankyou.
31 July 2026
Reply from ScottishPower
Hi, Linda.
We're so happy to hear that you're now up and running with your new in-home display! We appreciate your patience.
Many thanks,
Saif
Good service
Very Happy Happy with the service
All is very helpfull and very clear
It,s nice to be able to get help if i needed
31 July 2026
Reply from ScottishPower
Hi, David.
We're so pleased to hear that you're happy with our service and found everything helpful and clear. It's wonderful to know that you appreciate being able to get help if needed. Thank you for your fantastic feedback!
Many thanks,
Saif
Great communication
31 July 2026
Reply from ScottishPower
Hi, Miss Chakandinakira.
We are so pleased to hear our communication is great. We appreciate you for taking the time to share your feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Michelle.
We're so pleased to hear that you found our site easy to use and that the information provided was helpful. Thank you for your positive feedback!
Many thanks,
Saif
Scottish Power keeps me well informed…
Scottish Power keeps me well informed on everything that is going on
31 July 2026
Reply from ScottishPower
Hi, Julie.
We're so pleased to hear that you are kept well informed about everything that is going on. Thank you for your wonderful feedback and the five-star rating!
Many thanks,
Saif
Reply from ScottishPower
Hi Ewan,
Thanks for taking the time to leave us a review. We're pleased to hear that you're satisfied and we appreciate your feedback.
Kind regards,
Cory
Reply from ScottishPower
Hi, Norma.
We're so pleased to hear that you found everything easy to manage and understand. We truly appreciate your positive feedback!
Many thanks,
Saif
Good service at all times
31 July 2026
Reply from ScottishPower
Hi Victoria,
Thanks for taking the time to leave us a review. We're pleased to hear that you're satisfied and we appreciate your feedback.
Kind regards,
Cory
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