The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
Company replied
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Review summary
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Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
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No title
Answered call relatively quickly compared to other centres. Dealt with my request profesionally/efficiently.
30 July 2026
Quick response to phone enquiry
Quick response to phone enquiry, knowledge of subject was good, details of new 12 month fixed rate contract was emailed to me.
30 July 2026
Took a long time to respond on both…
Took a long time to respond on both occasions. Was repaired on 1st occasion but happened again and they very slow to respond. Only got repaired after I made an official complaint.
29 July 2026
Unable to speak to a person to help…
Unable to speak to a person to help select my tariff for the year. Very disappointed.
29 July 2026
Very helpful and polite advisor
30 July 2026
I have just switched utility suppliers…
I have just switched utility suppliers and have found Scottish Power to be friendly, professional and knowledgeable following the phone call. I have been able to submit meter readings easily and have booked a smart meter appointment.
30 July 2026
very easy to use site & personnel ...
very easy to use site & personnel, all tariffs a re listed and explained , other suppliers are only just beginning to catch up with them , it's taken long enough!
29 July 2026
Frankly terrible customer service
29 July 2026
The young lady Abi answered my call put…
The young lady Abi answered my call put me at ease right away explained everything I asked about especially regarding my refund and advising me of my charge for my upcoming bill in August being reduced she is a credit to the company
30 July 2026
Not great for sorting issues not great at sorting issues
Not great for sorting issues with coming off pay as u go to normal meter then duel fuel still waiting meter to pick up reading on my gas meter and constant call saying there sorting it
26 June 2026
Excellent Customer Experience
The person who dealt with me was very friendly and helpful, she answered all my questions, and I had a very good customer experience.
30 July 2026
Enjoyable online experience
So easy - I never worry and just enjoy sorting my Scottish Power out online
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ScottishPower
Hi, Sandra.
We're so pleased to hear that you're happy with our communication and pricing. Thank you for your positive feedback; we truly appreciate it.
Many thanks,
Saif
Customer service
23 July 2026
The operator was very helpful and…
The operator was very helpful and explained everything to me so I could understand it all
30 July 2026
I find it very easy to use the app .
I find it very easy to use the app .
I will look at the app if have any questions or problems ,most of the time I manage to sort it out.
29 July 2026
Reply from ScottishPower
Hi, Tracey.
We're delighted to hear you find the app easy to use and that you can often resolve your questions or problems independently. Thank you for your positive feedback!
Many thanks,
Saif
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