ScottishPower Reviews 

On the odd occasion, I can’t log in to make a payment, and sometimes the automated service does not give me enough time to input the information needed. However, I am always treated very well when I call into the main helpline. I explain my problem and also that I am partially deaf, and can they speak up and slower. Nobody has made me feel inadequate, thank you to all your staff.

Very pleased with the service i get from scottish power. Since installing my smart meter i am able to track my electricity use and save on my bills.
Being able to select my energy saver slots

Good communication without lots of sales talk.

Easy to use especially if you are pension age!

Love the idea I can change my cheaper hours. Thanks

Not great but my advice from whom I spoke to helped me. As a company you should do the same

The advisor was helpful, not pushy and really patient while I went through my list of questions! I am really happy to have made the switch - half price electric is just fantastic.

If I could give zero stars I would! No one listens to you. The frustration of being cut off online x3 times and then having to start the chat again from the beginning is just ridiculous!! I was told 3 different options when I phoned them??

Polite and professional, helped in my enquiry’s

I am not happy with your representative.
I was informed that after my account is set up, I will be able to go to quarterly billing.
I phoned customer services; I was told this service is no longer an option.
This is very disappointing.
I was shocked that I have not been with you for a month; you have already taken money from my account.
That is definitely not a good experience.

He was so nice and friendly ,and that's what I like to have some one to talk to .

Power saving and keeping the customer informed of the time I can switch my energy usage to save more

Cut off the electricity in our home because we was moving house they told us that they wouldn’t cut us off u til the day we moved out but cut us off early rang up and said there nothing they could do as it’s a sat rang emergency numbers and everything but nope wouldn’t help explain that we had a disable child and still wouldn’t help got told it wasn’t there fault avoid at all cost useless putting in the biggest complaint and going higher with it all can’t do anything now till Monday when normal phone lines are open so weekend without electricity and gas got 4 children under 6 and a disabled child

Never had a problem with the service but wasn't happy I had a price increase a couple of months before my tariff was due to change and went up again.. but on a whole it is what it is I'd say all the utility companies are the same

When are Scottish power going to geit right was in credit of £34.62 On Fri. Now on Saturday I am in det of £ 33.62.When are Scottish power going to getting to get it right. This is has been going on now for 3 months. And I pay by direct debit get it right.

very helpful information

Always excellent customer service, and exceptionally great staff. We have been with Scottish Power now for over 10 years. Excellent Company

Been with Scottish Power a few years now and just renewed my contract, a quick and simple experience

Rang to discuss energy usage over last year. I wanted to understand the use despite being away from home for 2 months late 2025
Very helpful