Sand And Sky Reviews 

655
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've had really good experience with the products and customer service - I just contacted them via instagram. I was a little worried because of all the reviews claiming they're a scam but I received m... See more

Rated 1 out of 5 stars

Worst customer service ever. Order never arrived and no reply after multiple attempts at contacting. Refunded me $17 for "late arrival" on a $171 order and then ghosted. DO NOT SHOP HERE

Rated 1 out of 5 stars

Rubbish service Mask dried up rock hard after one use! 3 attempts to contact always closing ticket early Mask dried up rock hard after used once only Thrown in bin Requested replacement o... See more

Company replied

Rated 1 out of 5 stars

Usually I dont write bad reviews but this time I feel really dissapointed. Made an order. Customer service kindly suggest to check my order status and after I give them my order number they cancelled... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

Packed with Australia’s most powerful botanical ingredients, Sand & Sky's multi award-winning Australian Pink Clay Mask draws out toxins, pollution and excess oils, while refining the pores, regulating sebum and reducing pigmentation. Instantly revealing smooth skin with a glow so bright you’ll need sunnies! The perfect pick-me-up for dull complexions, giving your skin the deepest cleanse and glow of its life! Giving impressive results from the first use, our Porefining Face Mask transforms skin that is plagued by enlarged pores, blackheads, unwanted oiliness or breakouts.


Contact info

2.0

Poor

TrustScore 2 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(655)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

love Sand & Sky

I’ve been struggling with skin imputities since I was 11 years old. After using Sand & Sky (both the mask & the scrub) my skin feels clean and soft! Impurities are starting to be of the past & I am beyond happy about this!

Thank you Sand & Sky ❤️

28 June 2019
Unprompted review
Rated 4 out of 5 stars

Lovely face mask

Lovely face mask, on my second pot already and have bought some for my teenager who uses it once a week as well as on individual spots as an overnight treatment.

27 June 2019
Unprompted review
Rated 5 out of 5 stars

Its always a good time when I apply…

Its always a good time when I apply Sand & Sky! Like it makes me happy. Sand & Sky is my happy place. The product is amazing and it got my skin glowing. Love the freebies here and there as well. Miracles do exist! <3

27 June 2019
Unprompted review
Rated 5 out of 5 stars

It does what it says 😁

The mask deeply cleanses the skin and unclogs pores without being to irritative as well as tighten the pores after treatments such as suctioning. When washing off, it feels very moisturising and leaves my skin feeling hydrated.

14 May 2019
Unprompted review
Rated 5 out of 5 stars

5 star for Sand & Sky! 🥰

Sand & Sky is really lives up to its promises, smaller pores, prevents breakouts and more. It’s worthy of its price and the shipping time was really fast. Will definitely purchase again and recommend to others. Thank you Sand & Sky! ❣️

14 May 2019
Unprompted review
Rated 5 out of 5 stars

I love their products

I love their products. I started using the mask (they didn't sell anything else then) and I saw a really great result right away (I've always had acne on my face and ever since I started using it... bye, bye acne!) Then they came out with the exfoliator and I was skeptical but I gave it a try. At first it wasn't for me but I kept using it until I finished the bottle and, OMG, now it's an essential to me. I'm ordering new ones when I see the bottle is halfway empty. Now, I've done that the last couple times because the package takes a bit longer than it used to to arrive. It used to take like a week now it takes 2 or 2 and half. I guess that means the company is growing! And I think it's cool that sometimes we receive a gift, like so far, I have a pad to remove the product off my face, a diadem/hair band, and a fancy toiletry bag! All very useful items! I really like the company and the only thing that stops me from buying more often or buying to give it as a gift to a friend is that it's a bit expensive but otherwise, I LOVE it!!

13 May 2019
Unprompted review
Rated 1 out of 5 stars

Rubbish service used once dried up rock hard

Rubbish service
Mask dried up rock hard after one use!
3 attempts to contact always closing ticket early
Mask dried up rock hard after used once only
Thrown in bin
Requested replacement or refund neither received
No customer service number hiding behind a keyboard
Very angry
Going to ACCC if no resolution

7 May 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Linley,

Thanks for your feedback. We sincerely apologise any inconvenience caused by the miscommunication. We’re sorry to hear about your experience with us. We value all feedback from our customers and take all comments seriously so that we improve as a company. Here at Sand & Sky, we are determined to provide customers with the help they need.

Upon checking, the customer service team is in contact with you and we have proceeded to have a replacement mask shipped to you. We have sent you a confirmation email and we are now processing your replacement. You will receive your shipping confirmation email in 1-2 business days.

Once again, we apologise for any inconvenience caused. If you do have any other concerns or issues, please email us again at hello@sandandsky.com (subject: Trustpilot review) and we’ll be happy to assist you.

Sand & Sky Squad

Rated 5 out of 5 stars

Best face mask. EVER !

Amazing. Skin feels so much healthier after just a couple of uses. I purchased the exfoliator and the mask ! Wow ! Me and my friend sat down the other day and put them on each other ! And she loved it too!! Will definitely be come back for more ! I would LOVE it, if you started a moisturiser !! Keep up the good work ladies !

6 May 2019
Unprompted review
Rated 2 out of 5 stars

It burns

i use it 2 times a week. After 5 sec it burns like hell on my face i don’t know why that is, but it hurts verry bad. It’s a lot of money and i don’t see any diffrence. I don’t buy it aigan.

3 May 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Rani,

Thank you for sharing your honest review, and we're sorry to hear that our product caused discomfort and distress to you. Our product contains natural ingredients that makes it more active. Have you checked if you’re sensitive to any of the ingredients? Have you done a skin patch test?

Kindly note that it's normal to experience a tingling sensation on your first use, however, everybody's skin is different so if the level of sting is not bearable, we recommend to remove the mask immediately.

At Sand & Sky, we are very serious about our customer's satisfaction and we always work hard to get to the bottom of any customer complaints. If you wish to talk about it, please drop us an email at hello@sandandsky.com with the subject line: Trustpilot Review with your order number and we'll be happy to help you and hear your thoughts!

Best regards,
Team Sand & Skyxo

Rated 5 out of 5 stars

Perfect

Would recommend to anyone. My skin looks and feels amazing. Particularly since I started using the mask and exfoliator together. I also had some reservations based on price initially, it’s a lot more expensive than any skin care products I’ve bought before, but it lasts so long! I got the mask for Christmas and I still have some left at the start of May even though I use it 2-3 times a week - definitely value for money! I don’t use anything else now.

3 May 2019
Unprompted review
Rated 4 out of 5 stars

I love the clay mask

I love the clay mask! It makes my skin look and feel smoother and more clean. The only thing is it does dry up so the last few times I use it, it will tug on my face quite a bit. But other than that, it’s a great product and I will continue to repurchase.

24 April 2019
Unprompted review
Rated 4 out of 5 stars

Amazing 😍

The product is nothing short of gorgeous! The smell is divine and you can really feel a difference on your skin. I have noticed a marked difference in my complexion since using it!
My only gripe is the price is really top end, and I have had a couple of tubs that were less than full. That said, I keep coming back because the cheaper versions really aren’t as nice or effective

23 April 2019
Unprompted review
Rated 3 out of 5 stars

Not for me! Dry skin and rosy cheeks 😞

Thought I would try this product as every review and video I'd seen had really bigged it up. I suffer from dry skin and have rosy cheeks so was hoping this would help, I wasn't expecting miracles and I definitely didn't get any. I've seen no change. The only thing I love about this product is that when I get a spot or breakout and leave this on overnight it makes them disappear!

17 April 2019
Unprompted review
Sand And Sky logo

Reply from Sand And Sky

Hi Janine!

Thanks for your feedback and we're sorry to hear that it didn't work for you. The product can be a bit drying so we recommend using a good moisturiser after using the mask this will help balance your skin. We're glad to hear that it works as a spot treatment for you. We hope you can try using it again but maybe once a week only or when you feel like your skin is less dry.

Love,
Sand & Sky Squad

Rated 5 out of 5 stars

Amazing product!

Love, love, love this mask! It's amazing. It really cleans out my pores, brightens my skin, and leaves it silky smooth. It's even helped reduce some troublesome white head issues that I've had for years. I will definitely be a repeat customer!

17 April 2019
Unprompted review
Rated 5 out of 5 stars

Just lovely

Great to use, makes my skin feel lovely. I am usually very sensitive to skin products (I'm allergic to a bunch of things!) but this doesn't cause me any problems and reduces the redness of my face. No problem with the product drying out in the tub as some reviews have stated. My mum is a convert too!

16 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look