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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, noting that interactions are pleasant and reassuring. The service is frequently described as excellent, with many people appreciating the efficiency and the ability to secure appointments quickly. Reviewers also highlight the prompt response times and the straightforward booking process, making the overall experience seamless and convenient. Many people also appreciate the convenient location of the clinics. However, some customers also noted issues with the staff, mentioning instances where they felt treated with contempt or that their concerns were not adequately addressed. A few other people also felt that the service, particularly regarding sensitive family situations, lacked the expected care and discretion.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Customers consistently note positive experiences with service, highlighting its speed, efficiency, and... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the speed of service, noting... See more

Location

Clients share positive opinions on location. Many reviewers highlight the convenience of the clinic's... See more

Booking process

People report positive experiences with the booking process. Customers consistently find it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the clinic on New Year’s Day due to an emergency sexual health concern. I was seen by Dr. Gerlis, who was exceptional at reassuring me and providing peace of mind in an empathetic way.... See more

Rated 5 out of 5 stars

Really fantastic service. Dr Burton was careful, empathetic and skilful. Her diagnosis was spot on and she gave me the right meds which made me feel human again. Also, being able to see a doctor so sp... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing practice. And it’s not just about being seen on the same day, it’s about doctors. I always book an appointment with Dr Gerlis, my family know him since 2008 and he’s an amazing doct... See more

Company replied

Rated 5 out of 5 stars

Doctor was very proactive, proscribed remedies and ordered diagnostics in the first appointment. Doctor then followed up with email and telephone calls over the next 2 days. All appointments wer... See more

Company replied


Company details

  1. Family Practice Physician
  2. Doctor
  3. Local Medical Service
  4. Medical Center
  5. Medical Clinic
  6. Registered General Nurse

Written by the company

About Samedaydoctor – Fast, Reliable Private Healthcare At Samedaydoctor, we believe accessing quality healthcare should be quick and hassle-free. That’s why we offer same-day GP appointments, walk-in clinics, and rapid test results, ensuring you get the care you need—without long NHS wait times. Since our launch, we’ve helped thousands of patients receive expert medical attention with convenience and discretion. Whether you need a general consultation, blood tests, prescriptions, vaccinations, sexual health services or specialist referrals, our experienced doctors provide professional, confidential, and efficient care. We understand that health concerns can arise unexpectedly, so our clinics are designed for immediate access to private healthcare. We prioritize your time, comfort, and well-being, making the process as seamless as possible from booking to treatment. Why Choose Samedaydoctor? ✔ Same-day GP appointments – no waiting weeks for care ✔ Fast test results & specialist referrals – quick answers for peace of mind ✔ Private & confidential service – your health, your privacy ✔ Trusted by thousands of patients – expert care you can rely on Our mission is to provide accessible, high-quality medical care, whenever you need it. Whether you have a minor illness, need urgent advice, or want preventative healthcare, we’re here to help—on your schedule. Book your appointment today and experience healthcare without the wait.


Contact info

4.8

Excellent

TrustScore 5 out of 5

137 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is a practice our family has used…

This is a practice our family has used for over 25 years. There is always a highly professional physician available for consultation, and I have used Same Day Doctor as my primary care office for decades. Prescriptions, prescription refills, blood work, exams, referrals for tests, xrays, mammograms, routine and travel vaccinations -- all are handled with care, and all our records are kept in the same, reliable place. Highly recommend.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, very courteous and efficient . Excellent treatment. Dr Oates was first class.

22 February 2026
Rated 5 out of 5 stars

Personal consultation with same doctor.

Personal consultation with same doctor.
Familiarity with medical records, and recent activities wrt other consultations. Prioritisation of ongoing medical issues and relevant timely advice, tests, prescriptions.
Speed of services.

4 February 2026
Rated 5 out of 5 stars

I am genuinely very happy with my visit…

I am genuinely very happy with my visit at Queen Anne street.

Dr Sophie was great, very kind, clear and supportive. She made everything easy to understand and I felt completely comfortable. I do recommend 100%.

Thank you again, I really appreciate the care and professionalism.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I have used the medical team at Queen Anne Street Same Day Dr

I have used the medical team at SameDayDr for over the last 15 years and I have been continually happy with the attention and treatment received. I use a private service for speed, efficiency, reliability and access to the very best medical care. Dr Gerlis and his team provide a premium client experience, and particularly recommend Dr Sarah Al-Termini who is amazing, whether it be a routine issue or an emergency one (like I had a couple of years ago), I have full confidence in the team. The receptionist team is also one of the most efficient I have ever experienced! I would never consider going back to a NHS GP due to the lack of availability and waiting times, plus I have lived abroad, so coming back to London and being able to receive first class health care is a top priority for me. I recommend wholeheartedly.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! While sitting in front of the doctor I was told clinic is out of stock for the vaccine I came for but "staff is on the phone right now looking for one from a pharmacy somewhere in London." No explanation for why staff didn't advise me prior to my arrival so I could have gone elsewhere. I was treated with contempt for even raising a fuss. Extremely arrogant and humiliating customer service. If staff is not replaced promptly, strongly recommend to board up the place.

7 February 2026
Unprompted review
Samedaydoctor  logo

Reply from Samedaydoctor

Thank you for your feedback.

Rated 5 out of 5 stars

Super quick and helpful

I needed a medical certificate quickly for a visa I'm applying for. Samedaydoctor were super quick at responding, very helpful and got this done for me very quickly. Would not be able to fault the service at all. The cost was a little higher than I was expecting, but for the service received, I think it was fair.

9 January 2026

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